The Elephant in the Room Gifts Reviews 

245
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and thoughtful selection of products, often beautifully packaged. Many people highlight the excellent service, noting the staff's helpfulness and personalized touches like sending photos of prepared packages. Reviewers frequently mention the super quick delivery, making the overall ordering process very easy and efficient. Consumers appreciate the thoughtfully curated gifts, designed to support individuals during difficult times, often bringing comfort and delight. The overall experience, from ordering to receiving, is described as seamless and a pleasure, reinforcing commitment to customer satisfaction.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the beautiful, high-quality, and... See more

Service

Customers had positive experiences with service, consistently praising the top-quality, five-star service... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the prompt and super quick... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, friendliness, and... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a beautiful website. I made up a care box for a family member. I received a photograph of the box made up before posting, which I thought was a lovely touch. The care box arrived beautifully pack... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with The Elephant in the Room in Co. Cork. When I called, I spoke with a lovely lady named Róisín, who was incredibly friendly, helpful, and professional. She took the tim... See more

Company replied

Rated 5 out of 5 stars

Thoughtful gifts for someone going through a very difficult time. I love the idea of all these gifts in the one place, beautiful quality, and thoughtfully selected. Easy to choose and send in a love... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing, unique and truly kind Irish company that put live into their gifts. I'm so glad I found them. When you or you're family are going through an illness, to have this service is availa... See more

Company replied


Company details

  1. Gift shop

Written by the company

We aim to create a one-stop shop where useful gifts for cancer and other critical ill patients are available. Where thoughtful and meaningful gifts, especially curated for loved ones facing physical or mental challenges have been researched and sourced. We prioritize working with local suppliers, many who have faced their own health challenges. As a result, their products come from a genuine place of care and understanding. Some of our collections are designed to uplift spirits for those who find solace in humor. We offer a lighthearted approach to facing life’s toughest moments, because sometimes, laughter really is the best medicine. For those who aren't afraid to confront the 'elephant in the room,' we offer the opportunity, to give it the proverbially two fingers! We also haven’t forgotten the incredible caregivers. Whether they’re medical professionals, friends, or family members, whose support often goes unnoticed. The ripple effects of one person's illness can reach far and wide. Recognizing that each journey is unique, we’d love to hear about anything that has helped you along your path. Your stories and suggestions could inspire and assist others traveling a similar road.


Contact info

4.9

Excellent

TrustScore 5 out of 5

245 reviews

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4.9

All reviews

(245)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Roisin was really helpful. Order arrived super fast.

12 December 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Margo. It is our pleasure to be able to assist you and thank you for trusting us with your order.

Rated 5 out of 5 stars

Swift delivery

Swift delivery, very nicely packaged, a great product!

6 December 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Many thanks for the fabulous feedback Garret! We really appreciate you taking the time.

Rated 5 out of 5 stars

Outstanding service.

Kept up to date throughout and was sent a personalised message with photo of the gift. Service was above and beyond.

27 November 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Annie! Sending a photo reassures our customers that we are treating their loved ones as they would themselves. Thank you for trusting us with it and we really appreciate you taking the time to give feedback.

Rated 5 out of 5 stars

Beautiful product and seller…

Beautiful product and seller communicates well throughout the process up to finally delivery confirmation.

21 November 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for your positive feedback on our products and customer service. We truly appreciate you taking the time, its helps not only us, but others like you. Thank you Maria.

Rated 5 out of 5 stars

Absolutely love this company

Absolutely love this company. Products are of the highest quality and excellent value for money. Having been through cancer myself and having lost many dear friends and loved ones to this horrific disease I cannot recommend Roisin and this business highly enough. Roisin really “gets it” and if you need a little “me treat” or someone you know is going through the mill - you don’t need to look any further than this site.

26 November 2024
Unprompted review
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your heartfelt review and kind words. It means the world to us to know that our work resonates with someone who truly understands the journey. Your trust and recommendation are deeply appreciated, and it’s incredibly touching to hear that you see the value in what we do.
Thank you for sharing your experience and for your unwavering support! xx

Rated 5 out of 5 stars

Great gifts

Great gifts, easy to order and xame with personal massage for recipient whichcwas a lovely touch. Woukd definitely recommend.

14 November 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Catherine. It was our pleasure to be able to assist you. We really appreciate you feedback.

Rated 5 out of 5 stars

thanks for the Very Quick Delivery and…

thanks for the Very Quick Delivery and My Dad is going getting Chemotherapy and he said they were lovely and soft and warm 🤍

8 November 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for taking the time to leave feedback Michelle. I'm delighted that your Dad is finding them so soft and warm and I sincerely hope it helps him in this recovery. Wishing you all our very best. x

Rated 5 out of 5 stars

Perfect present for a struggling…

Perfect present for a struggling friend. Delighted with the speedy delivery and service.
Thanks soo much.

4 November 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for your positive feedback Aidan. Glad to be able to help you in supporting your friend.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Roisin contacted me to help me put the finishing touches to my gift which was brilliant.

29 October 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your kind words. I'm delighted I could help you put the perfect finishing touches on your gift. It was a pleasure assisting you and we really appreciate your feedback!

Rated 5 out of 5 stars
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Marie. We appreciate you taking the time to leave feedback. It means a lot to us. Delighted that you were pleased with the service.

Rated 5 out of 5 stars

Fantastic products and very efficient…

Fantastic products and very efficient professional customer service provided by Roisin

19 October 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you, Mary! We understand it can be an anxious time for many of our customers, so we’re committed to making the experience as smooth and reassuring as possible. Your feedback means a lot to us!

Rated 5 out of 5 stars

Just perfect💚

Can't recommend this business enough. Roisin has a clear understanding of what gifts work well for those going through a tough time. A wonderful choice of sensitively chosen gifts. I included some humorous gifts which were packaged to perfection with such care & attention & the hamper arrived the next day. Recipient was delighted. Would highly recommend & I'll definitely be back. Thank you

15 October 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Such a beautiful heartfelt message Susan, that I can't thank you enough for. It was our pleasure to be of assistance and although I would rather you didn't have the need for us again, if you do, we will be more than happy to look after you. Thanks so much for taking the time to leave a review.

Rated 5 out of 5 stars

Fantastic service and beautiful gifts

Fantastic service and beautiful gifts. Very impressed.

16 October 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Julia. Your feedback is very important to us and other potential customers so we really appreciate you taking the time. Love that you were so happy with everything too! Thank you!

Rated 5 out of 5 stars

Lovely

Lovely product and such fast delivery

16 October 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you very much for your feedback Joyce. I'm glad it worked out well for you. Really appreciate you taking the time to review.

Rated 5 out of 5 stars

Excellent service and delivery.

Excellent service and delivery.

11 October 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Delighted that you were happy with everything Corina. We place a high emphasis on customer service. Thank you very much for leaving a review.

Rated 5 out of 5 stars

Fantastic personal touch

Fantastic personal touch. Got parcel in post swiftly to ensure it got there on time. Also followed up.
Brilliant kind personal service. Highly recommend. Person loved the blanket.

7 October 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for leaving a review Sheila. It was a pleasure to help you and I'm glad the blanket was received with favour! They are hard not to like!

Rated 5 out of 5 stars

Roisin went out of her way to help and…

Roisin went out of her way to help and made the whole process go smoothly

30 September 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for your lovely review Joanne. Your feedback is very important to us and other potential customers. Appreciate you taking the time.

Rated 5 out of 5 stars

Prompt service and excellent customer…

Prompt service and excellent customer service when contacted. My for year old granddaughter will review the product when it arrives in Switzerland but I loved it! Especially that the drawstring bag is reusable. Will definitely order again.

8 September 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Elizabeth for taking the time to leave a review. Very pleased that you were happy with everything and we hope your grand daughter is equally as pleased! We really appreciate your feedback.

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