The Elephant in the Room Gifts Reviews 

245
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and thoughtful selection of products, often beautifully packaged. Many people highlight the excellent service, noting the staff's helpfulness and personalized touches like sending photos of prepared packages. Reviewers frequently mention the super quick delivery, making the overall ordering process very easy and efficient. Consumers appreciate the thoughtfully curated gifts, designed to support individuals during difficult times, often bringing comfort and delight. The overall experience, from ordering to receiving, is described as seamless and a pleasure, reinforcing commitment to customer satisfaction.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the beautiful, high-quality, and... See more

Service

Customers had positive experiences with service, consistently praising the top-quality, five-star service... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the prompt and super quick... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, friendliness, and... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a beautiful website. I made up a care box for a family member. I received a photograph of the box made up before posting, which I thought was a lovely touch. The care box arrived beautifully pack... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with The Elephant in the Room in Co. Cork. When I called, I spoke with a lovely lady named Róisín, who was incredibly friendly, helpful, and professional. She took the tim... See more

Company replied

Rated 5 out of 5 stars

Thoughtful gifts for someone going through a very difficult time. I love the idea of all these gifts in the one place, beautiful quality, and thoughtfully selected. Easy to choose and send in a love... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing, unique and truly kind Irish company that put live into their gifts. I'm so glad I found them. When you or you're family are going through an illness, to have this service is availa... See more

Company replied


Company details

  1. Gift shop

Written by the company

We aim to create a one-stop shop where useful gifts for cancer and other critical ill patients are available. Where thoughtful and meaningful gifts, especially curated for loved ones facing physical or mental challenges have been researched and sourced. We prioritize working with local suppliers, many who have faced their own health challenges. As a result, their products come from a genuine place of care and understanding. Some of our collections are designed to uplift spirits for those who find solace in humor. We offer a lighthearted approach to facing life’s toughest moments, because sometimes, laughter really is the best medicine. For those who aren't afraid to confront the 'elephant in the room,' we offer the opportunity, to give it the proverbially two fingers! We also haven’t forgotten the incredible caregivers. Whether they’re medical professionals, friends, or family members, whose support often goes unnoticed. The ripple effects of one person's illness can reach far and wide. Recognizing that each journey is unique, we’d love to hear about anything that has helped you along your path. Your stories and suggestions could inspire and assist others traveling a similar road.


Contact info

4.9

Excellent

TrustScore 5 out of 5

245 reviews

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4.9

All reviews

(245)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Support Small Irish Business 🍀

I’ve purchased from Elephant In The Room on many occasions. Fabulous to deal with.. Highly recommend!

21 March 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Many thanks for your continued custom and support! We truly appreciate you taking the time to leave feedback. It's very important to us and helps other customers. Thank you again Shin. x

Rated 5 out of 5 stars

Fab services and roisin was so helpful

Fab services and roisin was so helpful. Sent a photo of the gift before it was sent out.

5 March 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you, Norma! We truly appreciate your trust in us to send a gift on your behalf and we take that responsibility seriously. It's great to be able to show you what your loved one receives! Thank you for your feedback and for taking the time to leave a review.

Rated 5 out of 5 stars

Easy to navigate the website

Easy to navigate the website. Love that you can include a greeting card with your purchase.

4 March 2025
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Reply from The Elephant in the Room Gifts

Thank you so much for leaving a review Elizabeth and sharing your valuable feedback. Delighted to read that you were happy with everything and generously gave us an amazing 5 stars! Thank you!

Rated 5 out of 5 stars

Excellent gift ideas and service

Great gift ideas for someone going through treatment. Service was prompt and easy to order.

14 March 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Great to hear that you had a good experience with our website. We do our best to make it an easy process followed by a swift following up and delivery. Thank you for your feedback and for taking the time to do so.

Rated 5 out of 5 stars

Beautiful Irish Shop

Their items are beautifully made, quick shipping and a lovely handwritten note to thank me for the purchase too. Thank you Roisín :)

12 February 2025
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Reply from The Elephant in the Room Gifts

Our absolute pleasure! Thank you for supporting our business and for taking the time to leave a review. Your custom and amazing 5 stars means a lot to us!

Rated 5 out of 5 stars

great experience

Quick shipping, well packaged with a sweet, hand written note. my friend loves it, thanks!

11 February 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your feedback Stacey and for taking the time to leave it. Very happy to hear that your friend was pleased. Thank you again.

Rated 5 out of 5 stars

My order arrived so quickly and the tea…

My order arrived so quickly and the tea was delicious!!

6 February 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

That's great to hear Ange! We place a high emphasis, not only on a good level of customer service, but also on supplying quality products. Your feedback is great to get. Thank you!

Rated 5 out of 5 stars

Very Happy

Very Happy! I ordered a package for a colleague and I was able to see what was going to be delivered before dispatch.
Communication was excellent and delivery of product was on time. Would recommend to friends and family.

5 February 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

We're happy that your happy! Delighted to be able to help you Ciara and very pleased that you were satisfied with the level of customer service. Your feedback and recommendation means a lot to us. Thank you!

Rated 5 out of 5 stars

Super customer service

Super customer service, great variety of gifts. Fast delivery.

31 January 2025
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Reply from The Elephant in the Room Gifts

Our customer service ethics are very important to us, so getting feedback like this is very valuable! Thank you Liz, we appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery , good quality items and a personal note was included thanking me for the order . That’s a very nice touch . I will recommend to everyone .

30 January 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Many thanks Barbara. Delighted that you were happy with everything. Your feedback helps us and other potential customers. Thank you again!

Rated 5 out of 5 stars

Lovely personal customer service

Lovely personal customer service

9 January 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

In a world filled with automated responses, we firmly believe in the importance of connecting with our customers on a personal level. This is especially crucial when navigating emotional moments, and it’s something we deeply value. We truly appreciate you taking the time to leave such a review. Thank you.

Rated 5 out of 5 stars

Very positive experience from start to…

Very positive experience from start to finish. Great choice of products at a good price point. Ordered on Tuesday and the products arrived on Thursday in a gift box that was amazing, so beautiful. The recipient loved the items I had chosen. Not the first time I bought from this business and won't be the last. 5 stars!

7 January 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your kind words! We're thrilled to hear the care package was well received and we truly value your on going support as a loyal customer! We very much appreciate you taking the time to leave a review. Thank you Fiona! x

Rated 5 out of 5 stars

What a fantastic experience from this…

What a fantastic experience from this small business.from ordering to receiving a well presented present.the packaging the thought that went into it.100% would recommend to family and friends. Thanks again

18 December 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your kind words! Your support for local businesses like ours means everything. Thank you for trusting us and for taking the time to leave a review. x

Rated 5 out of 5 stars

Quick delivery and a beautiful…

Quick delivery and a beautiful decoration for my daughter who is fighting breast cancer at the moment 💕💕

23 December 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for your wonderful review. Knowing we could bring comfort during a difficult time is exactly why we do what we do. Thank you for sharing this beautiful feedback and we wish your daughter all the very best in her recovery.

Rated 5 out of 5 stars

Quick and easy process

Quick and easy process. Customer service was spot on, they responded to my queries asap before made my purchase .

18 December 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for your glowing review! We’re so grateful for your recommendation and support.

Rated 5 out of 5 stars

Lovely

Lovely, good quality gifts which arrived on time with no fuss.

16 December 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for the positive feedback Mairead. It is very important to us and for potential customers. We appreciate you taking the time to leave it.

Rated 5 out of 5 stars

Beautiful Presentation

Thanks for my beautifully presented gift with a touch of love. It was so easy to order and personalise. Thanks Roisin for your kindness and professionalism. ⭐⭐⭐⭐⭐

19 December 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

We’re so happy you noticed the little details. It's all about making every package special. Thank you for trusting us with this gift and we wish the recipient our very very best. Thank you for taking the time to leave such a beautiful review Catherine, we really appreciate your support. x

Rated 5 out of 5 stars

Lovely products packaged with care

Lovely products packaged with care , great communication. Highly recommend

18 December 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for the glowing recommendation Karen. We value your custom and appreciate you taking the time to leave a review for us and for others.

Rated 5 out of 5 stars

Present when not present

The company and package we're amazing. It was amazing to be able to send something useful and thoughtful to my father with his diagnosis and start of his treatment journey. The team were wonderful and reached out to make sure i had included. Thank you so much for allowing me to be a part of his journey, particularly as I can't be present in person.

17 December 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your kind words! Knowing that our work makes a difference and helped you to connect with your Dad from abroad means the world to us. We truly appreciate your support, your wonderful feedback. x

Rated 5 out of 5 stars

Very helpful

Very helpful and good at replying back straight away. Couldn’t be anymore helpful. Goods delivered promptly

13 December 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

We are so happy that you were pleased with the service Elaine and we deeply appreciate you feedback. It helps not only us but other potential customers. Thank you!

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