The Flooring Guys Reviews 

300
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent price point and high quality of the products, often noting their aesthetic appeal and durability. Many people are particularly impressed with the staff's professionalism, helpfulness, and expertise, highlighting their ability to provide valuable advice and efficient service. However, some customers also noted issues with the service, including delays, poor communication, and problems with installation quality. A few other people also felt that certain products were faulty or did not match descriptions, leading to dissatisfaction with the overall experience.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing rugs and flooring as high... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as amazing, soft, velvety, and... See more

Service

Users describe ambiguous interactions with service, with many reviewers praising the professional,... See more

Staff

Customers had positive experiences with staff, frequently highlighting their friendliness, helpfulness, and... See more

Price

Customers consistently note positive experiences with price, often finding products at extremely good or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent price point, quality and fast delivery. Happy my rug was made in Turkey, not China, and certified to not use child labour. Feels soft and looks perfect. Contemporary yet with nods to classic... See more

Rated 5 out of 5 stars

The flooring guys Willoughby Benjamin and Jason have done a fantastic job laying my hybrid floors. Benjamin and Jason gave me good advice and options which other companies did not. The quote was strai... See more

Rated 5 out of 5 stars

1st of all the rug I purchased is AMAZING QUALITY.!! ITS BEAUTIFUL!! ITS A KENDRA. Customer Service is Excellent. Tracking Notices spot on. Will be definitely buying more rugs from The Flooring Gu... See more

Rated 5 out of 5 stars

Had a really great experience buying laminate flooring here! Ross was super helpful, he answered all of my questions and offered a lot of great advice. The price and quality of the product are amazin... See more


Company details

  1. Flooring Shop

Written by the company

Sydney Flooring Specialist, supplying hybrid flooring, laminate flooring, engineered timber flooring and rugs


Contact info

4.1

Great

TrustScore 4 out of 5

300 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(300)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The rug that I purchased has a chemical…

The rug that I purchased has a chemical odour that is extremely strong. I had to wash it and leave it outside for a week and still the smell is strong and noticeable. It is very disappointing and concerning. I will not be buying from here ever again.

28 November 2022
Rated 5 out of 5 stars

Lovely rug

Lovely rug. Delivered safe and soundly.
Very happy with this provider and would recommend.

24 November 2022
Rated 1 out of 5 stars

Disappointed

Showed item available on website but days later after I had paid for it I received an email saying it was out of stock. So frustrating as I needed this for a housewarming gift.

28 October 2022
Rated 5 out of 5 stars

Happy Turkish Rugs...

Hi Flooring Guys, I ordered three rugs on 15 Aug 22,
received Invoice & paid through Paypal on 15 Aug 22.
The delivery/service, communication was good - rugs arrived 22 Aug 22. Excellent...
We also received 'Order complete' Invoice on 1 Oct 22 although we had paid account - oversight a bit of a worry.
Attempted last review but was difficult - separate reviews for 3 rugs & requiring photos.
Otherwise all well - very happy with purchase, Sandra

15 August 2022
Rated 4 out of 5 stars

Excellent range of flooring and easy to…

Excellent range of flooring and easy to navigate website. Ordering was a breeze.
My only criticism is that the delivery drivers require assistance at destination to unload. I didn’t have anyone at home to help and I’m not the strongest person on the team. Thankfully, they arranged for an additional driver to attend to help unload. Easy.

17 October 2022
Rated 5 out of 5 stars

Great flooring options to suit all budgets.

After the February floods here in Lismore I approached Oaten's in Casino for help with new flooring. They had many options at various prices. I was able to choose vinyl planking that matched perfectly with the teak hardwood floors found in the rest of the house for the laundry area and a gorgeous soft pile carpet for a bedroom. Both were very reasonably priced.

31 August 2022
Rated 1 out of 5 stars

Increased price by 30% after placing order

Ordered and paid in full for some Hybrid flooring from their website for pickup from their Sydney store (which was the only pickup option on site). An hour later they called and said that there is an additional interstate delivery fee of over $60!!! (I was collecting the item from their shop) This extra fee increased the overall price by 30%!!. The web site makes no mention of a huge surcharge if you don't order a certain amount, the website also mentions a 5% discount if you follow their instagram which does not work either. They did refund straight away without delay, but their web site is very deceptive to make it look like they are good prices but they are not. The only contact number is a 1300 number but when I called it I just got a mobile phone message bank, so not even sure if they have a land line, they did call me back from a mobile number shortly after. I'll not be going back regardless of what "great price"they have on their web site.

14 July 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look