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TheFork Reviews 18,506

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 4 out of 5 stars

I find it very useful to be able to book lots of restaurants on the Fork, and often to have discounts and points. I have used these points many times. However, my one criticism is that there are not m... See more

Rated 4 out of 5 stars

Great to making bookings and some good discounts. However, so few restaurants accept Tim’s it is almost impossible to use them.

Rated 5 out of 5 stars

Have made several visits to Bento's Chinese restaurant in Wallington. Always received pleasantly. Food excellent, always hot,very good selection, You can order for takeaway. Prices reasonable. Was... See more

Rated 5 out of 5 stars

I love the options and clear special offers shown on the map. I save so much money and get to experience new place as well as revisit old favourites. I also love the yums rewards scheme.

Company details

  1. Software company

About TheFork

Written by the company

TheFork Manager gestionale della ristorazione

TheFork has been working for and with restaurateurs for 15 years, now counting 55,000 partner restaurants in 11 European countries. Thanks to its community of food lovers, TheFork is the number one app for online restaurant bookings, with over 40 million downloads and 20 million verified reviews, and also the leading tool for restaurant management.

Broadest community of food lovers in Europe

TheFork for Dinners

The biggest community of food lovers always looking for their next gastronomic experience on TheFork, able to choose the perfect restaurant thanks to more than 20 million verified reviews.

Book now

TheFork Manager: our restaurant management tool

TheFork Manager for Restaurants

TheFork Manager is our powerful restaurant management tool. Easy-to-use, time-saving & data driven digital platform that allows every restaurant owner to drive the restaurant performance.

Discover now

TheFork Gift Card, a world of gastronomic experiences

TheFork Gift Card

This gift card is more than just a meal; it's an invite to explore different cuisines. With TheFork, you have access to thousands of restaurants, from cozy local spots to fancy dining experiences.

Available in Italy, France and Spain.

Buy now

Caring customer service at your disposal

TheFork Customer service

450 experts ready to guide and advise both the diner and the restaurant owners community when it comes to our app, business, tool and our services.

Contact us

Download our App!

  • Download on the App Store
  • Get it on Google Play

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

19K reviews

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Rated 1 out of 5 stars

Terrible customer service & unwarranted account deletion

I had made use of the fork to book several restaurants over the past year, mostly on trips abroad. I had plans to do the same this year for a trip to Italy - however this company had other ideas. I placed bookings for 3 restaurants, including one where I made use of 'yums' loyalty points saved from previous bookings. Around a day after placing the reservations to my dismay I found my account suspended and all reservations cancelled. Hoping this would be easily resolved I contacted their customer service, however the support they offered was avoidant and unhelpful. While the first agent was polite, their escalation to 'quality team' had no response. After more delays the second agent was far less polite and offered promises of a response which never came. They still have not resolved my account, nor returned my yums or offered compensation. The "quality" team has not responded to my enquiry despite writing for a reminder (this incident began on the 23rd). When I told the second agent I felt I was being treated unfairly they responded with copies of terms and conditions. Why this company feels the need to refuse my custom and take my rightfully earned credit is beyond my understanding. I have only ever used the app as intended and honoured my reservations. Avoid this app, and use all alternatives for bookings at restaurants when possible.

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Signed up via referral link

Signed up via referral link, made first booking, then told referral rewards can’t be credited because the code wasn’t manually entered, despite joining via the link. Disappointing UX and zero flexibility from support.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Makes choosing and booking easy.

The Fork was very handy helping us choose good places to eat in Malaga. Although you can do this on other sites, the fork also makes it easy to book and offers generous discounts. The first place we went to was extremely good and we were grateful for 30% off the bill

27 February 2026
Rated 4 out of 5 stars

Fantastic Fork....lets you book easily…

Fantastic Fork....lets you book easily online, has lots of great deals and can also be used in Europe when on holiday. We like that you can see photos inside the venue and reviews.
Yums are fantastic too earning you money off other yums restaurants.
We have been members for many years, the only issue is that when the deals like the fork festival are on in Edinburgh our home city it is v poorly represented with vitually no deals, and not many restaurants accepting yums here.There is lots of praise still for The Fork.

22 February 2026
Rated 5 out of 5 stars

Have made several visits to Bento's…

Have made several visits to Bento's Chinese restaurant in Wallington. Always received pleasantly. Food excellent, always hot,very good selection,
You can order for takeaway. Prices reasonable.
Was there last night for Chinese New Year, offered little gift. Nice touch.
Pleasant atmosphere.

19 February 2026
Unprompted review
Rated 1 out of 5 stars

They literally let restaurants cheat…

They literally let restaurants cheat with false discounts over false advertised prices. I literally contacted thefork multiple times over several restaurants that either had a special "the fork" menu with higher prices, or just advertised prices much much lower across the entire menu than the actual prices once in the restaurant. In one of these cases, I documented everything, all the proof and more, going back more than an year. Dozens of reports on multiple sites, including the fork. They said they took this kind of cheating very seriously, and blablabla then proceed to do absolutely nothing. The restaurant still advertises false lower prices in thefork (roughly 30% lower than real) and 50% discount every day, all the time, even though I sent all the evidence roughly 4 months ago. The fork gets their fees regardless so they could not care less. Be weary of high discounts, they are fake about half the time (unless you consider normal a regular meal costing twice as much in a totally regular restaurant).

5 February 2026
Unprompted review

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