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The Futures Desk Reviews 452

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the staff's professionalism, speed, and genuine helpfulness. People are particularly impressed with the quick response times, even outside of normal business hours, and the seamless user experience provided by the platform. Many appreciate the supportive structure and the company's commitment to helping traders succeed. However, some people were dissatisfied with the internal processes, describing them as messy and unpolished, which they felt contributed to negative outcomes. A few other people also felt that the platform could be glitchy and that the dashboard could be cleaner, with some details needing clearer explanations.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting its amazing quality, speed, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

User experience

Users describe positive interactions with the user experience, highlighting the intuitive platform, clear... See more

Service

Consumers find service to be positive. Many reviewers praise the customer support, describing it as superb,... See more

Response time

Customers consistently express satisfaction with the response time. Many reviewers highlight the impressively... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only Prop firm who doesn't just say they want you to succeed... but actually builds a system that elevates you. Never seen such a good dashboard anywhere else. No "consistency" % BS. Unde... See more

Company replied

Rated 5 out of 5 stars

A different experience. They want you to win, not like other prop firms. They give you REAL fund not SIM ! They provide an amazing dashboard includes many features not just trading-journal s... See more

Company replied

Rated 5 out of 5 stars

The support from the TFD has been very responsive and effective even during after hours when the support desk is normally closed! Love that. Didn't expect help with a technical issue until tomorrow mo... See more

Company replied

Rated 5 out of 5 stars

In terms of caring about the trader for a long-term partnership, TFD reigns supreme. Many firms tout the word "partnership" only to bind the trader in a lopsided power dynamic that feels antagonisti... See more

Company replied


Company details

  1. Non-bank financial service

Written by the company

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

452 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great company

Great company. Once you get to a live account they work with you, not stupid rules, lots of resources, coaching, etc. One of the best prop firms out there.

18 March 2026
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Reply from The Futures Desk

Glad to have you on the desk, Gabe! Thank you!

Rated 5 out of 5 stars

By far the best trading platform

By far the best trading platform. Fast and easy trades. So few rules and the system is set up so you can’t mess up random rules or anything. Ask support for help, “Dan” was immediate and lead me where I needed. Thanks

17 March 2026
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Reply from The Futures Desk

Thank you very much! So happy we could help you out fast, we take pride in our awesome human-based support team!

Rated 5 out of 5 stars

Most serious prop firm I've seen

I've traded with several prop firms, The Futures Desk is different and stands out to me as a trader. I am starting to see the real benefits to the daily base hits in the evaluation and while slow, it feels more consistent and I'm not simply trading super aggressively to try and pass as fast as possible, the system is actually improving on how I manage position sizing and risk, and I am seeing how this will better smooth out my equity curve instead of these massive spikes up/down.

16 March 2026
Unprompted review
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Reply from The Futures Desk

Thank you very much Alex, glad you see the vision!

Rated 4 out of 5 stars

Decent pro firm if you want Live trading experience

I signed for the biggest Eval account with 6K drawdown with 12 mini or 120 micro contracts. Once passed and moved to Live, I was limited to only 3500 drawdown and 10 micro with daily loss limit of $500. I did not see anywhere that will put this kind of limit once moved to Live. I would of given them 5 stars if they trading parameter were the same as in the Eval. I've been in Live for 4 months and still have my account. I've only taken one payout of $2000 and payout was processed and paid by Rise within 1 day.

12 March 2026
Unprompted review
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Reply from The Futures Desk

Hey, thanks for the review and glad to hear you got the payout fast. Regarding the live account, we're transparent about the fact that live brokerage accounts require stricter risk management since we're putting real money on the line from the moment you go live. We need to help you protect your account. I understand where you're coming from, but traders who don't use strict risk limits end up blowing their accounts. The reason we add tighter risk limits in the live brokerage is because we're on your side, and we both want the same thing... consistent, long-term profits. Hope that makes sense, and thanks for trading with us.

Rated 5 out of 5 stars

Superb Support

Even in Overnight session they respond very fast

12 March 2026
Unprompted review
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Reply from The Futures Desk

We always strive to help our traders whenever possible. Thanks Ralph!

Rated 1 out of 5 stars

Worst prop firm in the industry

Worst prop firm in the industry. I don't know if, they buy people to make good reviews for them.
All I see is a money grading firm.
They pretend to help trader , anyone can open a practice account for someone in a website and you make them go live after they passed.
Their rules is there to steal your money and they renew account without your permission.
For me if you trade with them.
You will fail, get a personal account or go to fundednext . These scam are pretend to care about your trading said , if you make money we make money. They make money when you loss more that's the true. It would be better if they said it upfront but to pretend you the good guy and you not . Is next level of taken advantage of others vulnerabilities.
Soon they will get close all of these scam .

5 March 2026
Unprompted review
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Reply from The Futures Desk

We're sorry to hear about your experience and we take account security seriously. After looking into this, the cancellations on your accounts were processed through your dashboard, with reasons submitted at the time. We also reached out with an offer to restore your accounts for the cost of a reset each, bringing them back to a zero balance.

That offer still stands if you'd like to take it.

If you genuinely believe your account was accessed without your knowledge, we'd encourage you to update your password and reach out to our support team directly so we can help investigate. We're not in the business of canceling accounts or farming resets... that works against everything we're trying to build here.

We'd still like to help if you're open to it.

Rated 5 out of 5 stars

must try firm for passionate traders alone

great firm with super ambitioues and much respectable firm daily payouts and risk setting good still offer project x and especially great support i have ever seen in this industry so great firm very much affordable renews monthly and in futures they only offer static accounts though so much i caan say but i stop here it will be awsome journey with them if you are aiming for a full time trader.one catch or some see as issues is their consistency but after passsing them you fell its right path for better being consistent and decipline .

14 October 2025
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Reply from The Futures Desk

You nailed it, Vishwa! Consistency is everything. Glad to have you here!

Rated 1 out of 5 stars

Garbage

Garbage
Garbage

9 March 2026
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Reply from The Futures Desk

We're sorry to hear this. Reach out to our support team and let us know what happened, we'd like to help.

Rated 2 out of 5 stars

Firm changes ongoing assessment retroactively

I genuinely like the experience here and the idea of an individual assessment tailored to a personal risk profile. It’s a great concept. However, selling an assessment advertised with a $150 reset fee and then hiking that fee by over 50% (to $229) for traders in the middle of an ongoing assessment is, in my opinion, a very questionable practice.

When I reached out, Support told me the company's risk model has changed and prices had to be adjusted. That’s a weak justification for unilaterally worsening an existing contract. If I told the firm that my risk model had changed and therefore my profit target should be lower, I’d rightfully be laughed at.

Terms should be binding for both parties. You can change offers for new contracts however you like — traders can then decide to take it or leave it. But once an assessment is purchased and we've agreed on a contract, those terms should be honored. They should not be changed for the worse for the duration of that assessment.

10 March 2026
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Reply from The Futures Desk

Thanks for the feedback.

You're right that the reset fee went up, and we get why that's frustrating mid-assessment. The honest answer is we put real cash behind every trader we move to live brokerage, not sim, and we have to manage our risk, same way any trader has to manage their risk.

What hasn't changed is the human support, daily payouts with no consistency rules or minimum trading days, and the lowest commissions out there thanks to our exchange seat.

We have to run a sustainable business first in order to keep delivering for our traders.

Reach out to our live support team anytime, happy to talk through it directly.

Rated 5 out of 5 stars

Several things i like about The Futures…

Several things i like about The Futures Desk, one you get to use tradingveiw whis is a huge plus, 2 customer service is quick, patient and a real person answers your question so you don't have to keep repeating like you do with bots. Love the one time fee, love the base hit if you go over a little your not penalized, so far it's exactly what it says it is and i cant wait to get into live and have the freedom to actually make as much money as i can with no maximum amount rule, no consistency rules, and daily pay outs, im very excited to see where this goes an im just glad i finally found a company that is pro trader unlike prop firms The Futures Desk wants you to get in and actually make money in live Not simulation But live funded real money professional data live markets, looking forward to the future with The Futures Desk.

5 March 2026
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Reply from The Futures Desk

Love hearing this Scott. That's exactly what we're building. Real markets, real money, no artificial limits. Can't wait to see you in live.

Rated 5 out of 5 stars

Quality charts

Quality charts, quick response, and the fact that Futures Desk is there to help traders succeed.....

3 March 2026
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Reply from The Futures Desk

Thank you very much for your review! We are happy to have you on The Desk!

Rated 5 out of 5 stars

The best customer service in the industry

Incredibly fast and friendly customer service. Every time I've needed help its only been minutes.

2 March 2026
Unprompted review
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Reply from The Futures Desk

hank you, Rob! Really appreciate you being on the Desk!

Rated 4 out of 5 stars

Basic Overview

I had my doubts at first. but now I'm having a good experience. Learning to trade on a new platform is a daunting task. My advice to anyone who's interested, would be to subscribe to the practice account first just to learn the platform. I like the way the platform allows the user to document the setups and strategies. It keeps the trader accountable for thier actions. I only traded for two days but learned so much. Things I need to do is figure out how to plot the Globex open as a horizontal line and the previous days highs and lows for my trading strategies. Over the weekend when the markets are closed, I'll try and learn more about the platform.

24 February 2026
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Reply from The Futures Desk

Thank you for sharing your experience! Feel free to contact us through the live support chat at any time!

Rated 5 out of 5 stars

The absolute best customer support team…

The absolute best customer support team hands down. Even helped after hours

26 February 2026
Unprompted review
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Reply from The Futures Desk

Thank you very much! We pride ourselves in having a fast, human-based customer support team!

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