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The Futures Desk Reviews 452

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the staff's professionalism, speed, and genuine helpfulness. People are particularly impressed with the quick response times, even outside of normal business hours, and the seamless user experience provided by the platform. Many appreciate the supportive structure and the company's commitment to helping traders succeed. However, some people were dissatisfied with the internal processes, describing them as messy and unpolished, which they felt contributed to negative outcomes. A few other people also felt that the platform could be glitchy and that the dashboard could be cleaner, with some details needing clearer explanations.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting its amazing quality, speed, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

User experience

Users describe positive interactions with the user experience, highlighting the intuitive platform, clear... See more

Service

Consumers find service to be positive. Many reviewers praise the customer support, describing it as superb,... See more

Response time

Customers consistently express satisfaction with the response time. Many reviewers highlight the impressively... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only Prop firm who doesn't just say they want you to succeed... but actually builds a system that elevates you. Never seen such a good dashboard anywhere else. No "consistency" % BS. Unde... See more

Company replied

Rated 5 out of 5 stars

A different experience. They want you to win, not like other prop firms. They give you REAL fund not SIM ! They provide an amazing dashboard includes many features not just trading-journal s... See more

Company replied

Rated 5 out of 5 stars

The support from the TFD has been very responsive and effective even during after hours when the support desk is normally closed! Love that. Didn't expect help with a technical issue until tomorrow mo... See more

Company replied

Rated 5 out of 5 stars

In terms of caring about the trader for a long-term partnership, TFD reigns supreme. Many firms tout the word "partnership" only to bind the trader in a lopsided power dynamic that feels antagonisti... See more

Company replied


Company details

  1. Non-bank financial service

Written by the company

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

452 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Everything so far has been good

Everything so far has been good. I really like the platform and the fees are very low which is great.

7 January 2026
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Reply from The Futures Desk

Thanks, Juan. Glad everything has been smooth so far. We appreciate you trading with us.

Rated 5 out of 5 stars

A True Prop Firm

I have just started with The Futures Desk, and I am so glad I found them and pulled the trigger. TFD is totally transparent and up front about what they are and, most importantly, what they are not. The pathway to live funding is clear, and The Futures Desk has a genuine interest in having you succeed.

15 January 2026
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Reply from The Futures Desk

Really appreciate this, Rod. Transparency and a clear path to live funding are non-negotiable for us. Welcome to TFD!

Rated 5 out of 5 stars

I guess they have one of the best plans…

I guess they have one of the best plans in industry, if you lack discipline , give it a try. Doesn't matter how you try it will keep you disciplined.

8 January 2026
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Reply from The Futures Desk

That’s exactly the intent. The structure is there to enforce discipline and good habits. Thanks for sharing your experience!

Rated 5 out of 5 stars

Great Service

I reached out to the help desk after hours to ask for help. 5 minutes later Fiel got it done. This prop firm has the best customer service. I highly recommend them.

14 January 2026
Unprompted review
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Reply from The Futures Desk

Thanks, Mark. We take our human based trader support seriously, no matter the time. Glad Fiel was able to help you quickly, and we really appreciate the recommendation!

Rated 5 out of 5 stars

Good propfirm

Good propfirm, quick support !

12 November 2025
Unprompted review
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Reply from The Futures Desk

Thank you very much!

Rated 5 out of 5 stars

I screwed up when I bought some…

I screwed up when I bought some accounts - meant to sign up for Rithmic but didn't notice that I was on the X system. Dan on the support team worked hard to help me get switched over even after I had taken a couple trades under the wrong platform. Later in the day I needed help integrating NinjaTrader with my FuturesDesk accounts and Fiel came to my assistance - getting me to the final step of being able to trade with them. The best support I've ever had with any of the prop firms!

10 January 2026
Unprompted review
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Reply from The Futures Desk

Thanks for sharing this, Mark. Glad the team was able to help get everything sorted and set up properly. We really appreciate the feedback.

Rated 4 out of 5 stars

A very welcome change of pace in the prop space!

Being focused around working to live rather than gambling in eval is refreshing!

I think what made me pull the trigger was the extensive customization available for my account. (Drawdown type, scaling etc)

The platform itself is superior to many I've seen and caters to responsible trade journaling which I greatly appreciate.

On the downside the projectX integration (TFDX) has been very buggy.

Timezone preferences and timeframe favourites are not being saved, indicators and drawings removed..

This is not mentioning the unstable nature of ProjectX being reported, this is specific to the TFDX integration of ProjectX I have experienced which I'm sure they're aware of and working to fix.

Overall fantastic experience and I hope to be here for the long haul.

Thank you!

7 January 2026
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Reply from The Futures Desk

Thanks for the review, David. Glad you’re enjoying the platform and customization, and we appreciate you sharing feedback too!

Rated 1 out of 5 stars

the daily loss limit set to 600 is…

the daily loss limit set to 600 is awful. I get stopped out right before my take profit. do not recommend at all. Wish I had not purchased.

2 January 2026
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Reply from The Futures Desk

Thanks for sharing your experience, Penny. The daily loss limit is set by the trader at signup and is customizable. Higher loss limits do come at a higher cost because they carry more risk for the firm. The good news is that on ANY account, once traders demonstrate consistency in live brokerage, additional risk and contracts can be made available over time. We appreciate you taking the time to leave feedback.

Rated 5 out of 5 stars

TFD is great

TFD is great. Great service, excellent response time and good people.

30 December 2025
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Reply from The Futures Desk

Thanks, Fenster. Glad to hear you’ve had a good experience with the team and support! :)

Rated 5 out of 5 stars

One of the only true prop firms in the…

One of the only true prop firms in the industry. The others are just funding companies, however what Josh and his team have built is really refreshing for the industry. strict rules in the evaluation stage makes sense and shows that they are interested in you developing your trading before going live with firm capital, whereas firms that allow pass in one/two days, but have strict consistency in the funded stage are more interested in extracting money from traders swinging for the fences.

I also really love how the team deal with support issues as it makes it feel like you are in a partnership with a firm and not just trying to play the system and navigate rules to extract sim capital. good job guys

6 January 2026
Unprompted review
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Reply from The Futures Desk

Thanks for sharing this, Ntobeko. We really appreciate you recognizing the approach we’re taking and the kind words about the team.

Rated 5 out of 5 stars

The most efficient support experience I…

The most efficient support experience I have tried among different Prop. Literlly every issue I encountered got replied and solved within an hour

5 January 2026
Unprompted review
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Reply from The Futures Desk

Thanks, Matthew. Happy to hear the support team was able to resolve everything quickly.

Rated 5 out of 5 stars

Best experience of the 12 prop firms I've used!

I had the best experience and couldn't even begin to express the gratitude I have for this company. My screen was gray with an active trade going. Couldn't add contracts or close anything. Support closed my -800 trade and reset both of my accounts (was copy trading) THEN, I linked them again but the totals weren't matching. He said based on good faith, he brought the lower to the higher total! It was a $170+ difference! No other prop firm would have done that and would have blamed the connection or anything else and left it as is. I'll never use another prop firm but this one. In this trading world, many just want your money on failed evaluations and they made it right.

2 January 2026
Unprompted review
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Reply from The Futures Desk

Wow, we are honored! Thank you so much for sharing this, Kayla. We really appreciate the trust and are glad the team was able to step in and make things right.

Rated 5 out of 5 stars

Great service over the holiday period.

I wasn't expecting a response so quickly over the holidays but Fiel from customer service answered my enquiry within a few hours and resolved my issue immediately. Awesome service!

2 January 2026
Unprompted review
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Reply from The Futures Desk

Thank you so much! Glad we could help quickly :)

Rated 5 out of 5 stars

Great support from The Futures Desk!

The support from the TFD has been very responsive and effective even during after hours when the support desk is normally closed! Love that. Didn't expect help with a technical issue until tomorrow morning but Fiel seems to always be available. Thank you so much for all your support over the last few months. Very much appreciated. Happy New Year!

1 January 2026
Unprompted review
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Reply from The Futures Desk

Thanks, Ray. We appreciate the feedback and are glad the support has been helpful for you. Happy New Year.

Rated 5 out of 5 stars

Im new client just signed up a week ago…

Im new client just signed up a week ago but so far it has been amazing the support even after hours has been amazing some of the best support I have experienced also the dashboard and all the tools to help you become a better trader is great it seems to me there whole business model is to actually help you to become a better trader and want to see you make money the way things are setup not like other prop firms dont want you succeed in the beginning because they just want to collect fees not looking for good traders have to say best prop firm i have dealt with after bad experiences

24 December 2025
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Reply from The Futures Desk

Thanks for sharing your experience, we are so happy to hear you’re finding real value in the tools and support so far.

Rated 5 out of 5 stars

Great prop firm

This prop firm is built to help traders become successful.

24 December 2025
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Reply from The Futures Desk

Hey Jeff, thanks so much for the review! 100% Correct!

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