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The Futures Desk Reviews 452

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the staff's professionalism, speed, and genuine helpfulness. People are particularly impressed with the quick response times, even outside of normal business hours, and the seamless user experience provided by the platform. Many appreciate the supportive structure and the company's commitment to helping traders succeed. However, some people were dissatisfied with the internal processes, describing them as messy and unpolished, which they felt contributed to negative outcomes. A few other people also felt that the platform could be glitchy and that the dashboard could be cleaner, with some details needing clearer explanations.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting its amazing quality, speed, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

User experience

Users describe positive interactions with the user experience, highlighting the intuitive platform, clear... See more

Service

Consumers find service to be positive. Many reviewers praise the customer support, describing it as superb,... See more

Response time

Customers consistently express satisfaction with the response time. Many reviewers highlight the impressively... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only Prop firm who doesn't just say they want you to succeed... but actually builds a system that elevates you. Never seen such a good dashboard anywhere else. No "consistency" % BS. Unde... See more

Company replied

Rated 5 out of 5 stars

A different experience. They want you to win, not like other prop firms. They give you REAL fund not SIM ! They provide an amazing dashboard includes many features not just trading-journal s... See more

Company replied

Rated 5 out of 5 stars

The support from the TFD has been very responsive and effective even during after hours when the support desk is normally closed! Love that. Didn't expect help with a technical issue until tomorrow mo... See more

Company replied

Rated 5 out of 5 stars

In terms of caring about the trader for a long-term partnership, TFD reigns supreme. Many firms tout the word "partnership" only to bind the trader in a lopsided power dynamic that feels antagonisti... See more

Company replied


Company details

  1. Non-bank financial service

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

452 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great platform

For any futures trader to enhance their trading skills

17 February 2026
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Reply from The Futures Desk

Thank you very much!

Rated 4 out of 5 stars

My name is Dzabatou ecko prince nehemie…

My name is Dzabatou ecko prince nehemie (account: TFDRSB_602X4VH) this firm should get a 5 stars anytime but today something inaccpetable happen, i recently passed my assesment and got move to a sim brokerage account the moment i got the account I locked the account multiple time so I m not able to trade it for the day I have done every check possible to make sure that the account was lock for the day as most of my account are sync together i even chech rt trader and try to trigger trade before my trading session and the account was in fact locked fast forward litteraly 10 min after my last check locking the account once more when trading I come to find out that the account unlocked out of no where right it the middle of the trading session something that never ever happenned before unfortunately i came to find out the problem that never ever happen ever on one of my very last position of the day being i full drawdown, i went to support to ask for help and all i get is you should have better monitor while i have done everything on the book as i always do and for the first time it didnt work fast forward had the issue putted on me plus when I past the account I made sure to get in contact with support to change my account risk (lower them) so when checking the account i come to find out that even my risk limit were not respected so basically nothing worked as it was suppose to as when I was on the assesment period I never face those type of issue ever , I feel like I just got put to the side and the firm didnt take accountability of the issue that happen which is really bad for a firm that really push a narrative about risk management and everything about risk.

I will not put a 2-3 stars just cause Im piss because this firm is really one of the best when it come to trader evolution but I just felt like sh.. the way they handle my situation and have a account with -50% of initial equity while it should have never happened .

ps: I would be glad to change this comment because this in fact doesn't represent the firm well , if my issue get resolved cause it is in no way my reponsability especialy on a sim account.
but still one of the best prop firm I found I can't wait to be counted as one of their trader live

update 2 days later I just lost the account, really bad experiance once on the sim brokerage........( its hard to make up from a 50% drawndown when you systeme can only survive a 15-25% drawndown I had no help with my issue till today nothing)

24 February 2026
Unprompted review
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Reply from The Futures Desk

Thank you for the feedback!

Rated 4 out of 5 stars

So far so good👍🏽

So far so good, seems to be a really good prop. I like the fact that it starts you at a zero balance and you have to reach your target or profitability without reaching your breach target. I also like the fact that you can set certain parameters within the account you choose, you can't set everything but the things you can set you can set it to your liking. I'm sure this could possibly be a five-star prop but I'm only giving it four stars because I haven't really done much or gotten much out of it as of yet (that's not their fault) since I've only been trading out of the few accounts I have for about a week. I do believe once you look into their accounts you'll be pleasantly pleased with the ability to set it the way you want, give them a try.

7 February 2026
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Reply from The Futures Desk

Hey, thanks for leaving a review! Really glad to hear you're enjoying everything so far. Once you've had some more time to really get into the TFD experience, feel free to swing back and let us know how things are going. Appreciate you joining TFD and if you need anything don't hesitate to reach out to our live human support chat!

Rated 5 out of 5 stars

I’m just getting started with The…

I’m just getting started with The Futures Desk, but so far I love the dashboard and all the trading tools you have available there. I think they will be very helpful to help me be both more deliberate and accountable. I’m excited to make use of them all. Still getting acquainted really.

13 February 2026
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Reply from The Futures Desk

Glad to have you on our Desk, thank you and welcome!

Rated 5 out of 5 stars

Love it!

I love The Futures Desk and signing up was very easy! The price points are fair; and, if there’s a special, the prices are competitive. The ability to customize a plan is a fantastic feature as well as the ability to do the practice account! Also, the platform is really nice! I love having the journaling process built in (which can be disabled if preferred) and also the trading platform itself built in! Having the trading platform included was the deciding factor for me. One less piece to have to try to figure out how to connect. The 80/20 split is a little tough, but I can see why it’s 80/20 because the product The Futures Desk is offering is definitely top notch! Would highly recommend trying it!

5 February 2026
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Reply from The Futures Desk

Thank you very much for the review! Happy to have you on The Futures Desk!

Rated 5 out of 5 stars

I’m new to The Futures Desk

I’m new to The Futures Desk, started a Static Pro account and truly a renewed passion and pleasure to work with. Looking for a long term successful relationship here with The Futures Desk. Thanks!!

9 February 2026
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Reply from The Futures Desk

Thank you very much! Trade safe and slow!

Rated 5 out of 5 stars

Customer Friendly Service

I subscribed and paid for the wrong platform. TFD was able to immediately move me to the correct platform. Most businesses in this space will not do this for their customers.

4 February 2026
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Reply from The Futures Desk

Thank you very much! Glad to have you on our Desk!

Rated 5 out of 5 stars

I had an issue with my account setup…

I had an issue with my account setup and plan selection but the support team handled it professionally
They canceled the incorrect account applied credit quickly and guided me to create the correct plan without any hassle
Clear communication and fair resolution
Overall a solid experience and responsive support
Abdulaziz

1 February 2026
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Reply from The Futures Desk

Glad we could help, thanks!

Rated 5 out of 5 stars

TFD avoids the gamification typical of…

TFD avoids the gamification typical of most prop firms and their support team is second to none (both helpfulness and response time).

27 January 2026
Unprompted review
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Reply from The Futures Desk

Amazing review! You see the vision, thank you!

Rated 5 out of 5 stars

My 2 best friends referred me to the…

My 2 best friends referred me to the futures Desk and its been the best decision ever from start to finish there great my friends have already recieved payouts also so out of all the prop firms they have been by far the best

16 January 2026
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Reply from The Futures Desk

Hey Chris! Welcome to The Desk! We're happy your friends could lead you to us!

Rated 5 out of 5 stars

TFD is definitely a company who cares…

TFD is definitely a company who cares about their customers and want traders to learn and succeed. Their path is straight forward and I love that they aren't teaching you to be disciplined with their rules. I highly recommend traders to try them out. I can't wait to resume trading once my renewal kicks in now that I'm a better trader.

22 October 2025
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Reply from The Futures Desk

Thank you for the thoughtful review!

Rated 5 out of 5 stars

So Far, So Great

I have only been working on the Practice Account. And the few questions i had to CS were answered in less than an hour, generally within 10 minutes.
Concerned about Project X in February because the platform is fantastic.

28 December 2025
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Reply from The Futures Desk

Thank you very much for your feedback!

Rated 5 out of 5 stars

Everything went smooth from the account…

Everything went smooth from the account buying through the trading plateform set up till the trading in itself 👍

20 January 2026
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Reply from The Futures Desk

We're glad everything went perfectly, thank you!

Rated 5 out of 5 stars

Trade Here to become Better

At first I was not a fan due to the daily base hits and then daily loss limits. But I kept trading with them due to there journaling system which is the best. But I have been realizing I am getting a lot better with my trading. I am sizing down and Noticing I am doing more winners than losers lately on there Eval. Now for testing a strategy I use the free practice account they offer and I am able to journal and see how to improve myself. If you want to trade correctly and sharpen your skills please trade with them you wont regret it.

20 January 2026
Unprompted review
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Reply from The Futures Desk

Thanks for the thoughtful review, Juan! This is exactly why we The Desk around journaling and process. Glad to hear you’re sizing down, seeing more consistency. That's the way!

Rated 5 out of 5 stars

Brilliant trading journal built in the…

Brilliant trading journal built in the platform. A prop firm that wants you to succeed!

18 January 2026
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Reply from The Futures Desk

Appreciate the feedback! The built-in journal is a core part of what we do, and we’re glad you’re finding value in it. Thanks for trading with us.

Rated 3 out of 5 stars

Solid firm but pricey with DLL and…

Solid firm but pricey with DLL and consistency (daily base hit). Forced DLL is the second worst rule in props. You can't choose the big account with no DLL.

Thanks for the reply. I checked the new accounts and not sure how they are different than current offerings. These have DLL and no option to remove like the old offerings.

Update 2/11:
Approved for live 2/3/26 but have to wait for a "risk" call which isn't for 20 days on 2/23. Bro what.

18 January 2026
Unprompted review
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Reply from The Futures Desk

Thanks for the honest feedback, Brian. We understand the concerns around DLL and consistency rules. Just a heads up, we launched two brand new static plans today that may be a better fit depending on how you like to trade. Appreciate you taking the time to share your perspective.

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