The Grain Company Ltd Reviews 

67
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Have bought a dining table and now replacement legs (needed to change the style) and The Grain Company provided great updates and any instructions needed on both occasions. Have recommended them to m... See more

Rated 3 out of 5 stars

The table is excellent quality however I did not receive the wax that was supposed to be delivered with the table to maintain the wood and one of the screw holes to secure one of the legs was incorrec... See more

Company replied

Rated 5 out of 5 stars

Fantastic table and customer service from Jacob and his team. Really pleased with my beautiful table. The workmanship is excellent and it feels so solid. The Grain company went above an beyond to get... See more

Rated 5 out of 5 stars

We ordered the rustic oak extendable round dining table after receiving some colour samples, all with great email communication, from the Grain Company. We eagerly awaited the delivery after ha... See more

Company details

  1. Furniture Manufacturer

Written by the company

Beautifully designed and handmade furniture, home accessories and wooden gifts crafted in rural Norfolk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

67 reviews

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4.7

All reviews

(67)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful table

Good communication when we had queries around timing and delivery. Well worth it... the table is lovely. Very happy with our purchase. Great value and looks amazing in our new house.

12 December 2024
Rated 5 out of 5 stars

Great service, great table

Really glad I found this company. I ordered a chunky rustic breakfast bar table, it's very well made, solid and it looks great in my flat. The order process was easy and the staff were helpful. Would definitely recommend.

12 December 2024
Rated 5 out of 5 stars

Fantastic table and customer service…

Fantastic table and customer service from Jacob and his team. Really pleased with my beautiful table. The workmanship is excellent and it feels so solid. The Grain company went above an beyond to get this delivered to me extremely quickly. Jacob was really helpful on delivery; he helped me lift the table top onto the legs and advised on how I should assemble and extend. It looks perfect in my newly rennovated kitchen. Thank you so much Jacob and The Grain Company!

1 November 2024
Rated 5 out of 5 stars

Fantastic Product and Service

We couldn't be happier with our new round breakfast table - the quality and craftmanship are superb. Additionally, all aspects of The Grain Company's customer service were exemplary - a very well deserved 5 stars!!

19 September 2024
Rated 5 out of 5 stars

Great product

Great product - our oval extendable table looks really good, very original. Coupled with friendly service from the team.

26 September 2024
Rated 3 out of 5 stars

Incomplete delivery. …

The table is excellent quality however I did not receive the wax that was supposed to be delivered with the table to maintain the wood and one of the screw holes to secure one of the legs was incorrectly drilled which meant I could only secure the leg with 2 screws instead of 3.

13 September 2024
The Grain Company Ltd logo

Reply from The Grain Company Ltd

Hello Karin
I'm extremely sorry about this we were unaware that you were missing the wax pot I will get one sent over to you and regarding the leg misalignment would you be able to send over a photo so I can get this rectified.
Thank you
Jacob

Rated 5 out of 5 stars

Excellent!

We couldn't be more pleased with our Grain Company table. It's just beautiful. Rock solid in use and full of character. The craftsmanship that has gone into its construction is excellent. Thank you also to Jacob and Stacey for great communication from order through to delivery.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

One of a kind

I bought a beautiful extendable dining table (6 seater). Made to order. Beautiful wood - a lovely weathered finish, I love the imperfections and scars in the wood. Very solid and well made. Easy to put together. I can see this will be something that will last forever and that I can pass down to my kids. So glad I went to a craftsman rather than a high street shop.

20 July 2024
Unprompted review
Rated 5 out of 5 stars

The Grain Company: Simply Brilliant

The Grain Company, quite apart from hand crafting beautiful products from materials of the highest quality, are one of the most wholesome and pleasant family run companies we've had the pleasure of doing business with for years.

Our many and deep thanks to Jacob, Fran, and all their colleagues throughout the company.

Jacob, for his abiding patience with our indecisiveness and for his willingness to go the extra mile (and then some!) to ensure that we absolutely loved our final piece. He was consistently polite, genial, and happy to keep us up-to-date with the progress of our order.

Fran, hi! Thanks for being a brilliantly friendly and genuinely lovely person. You drove a delivery route around half of England, met us on the return leg at about 5pm on a Sunday evening, and despite all that still had a beaming smile on you. Between us we had the table sorted out in time for dinner, but if I'm being honest you probably would have had it done faster had I not been in the way helping!

You should be very proud of the company you have built and all that you have accomplished. Long may your business thrive.

10 March 2024
Unprompted review

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