The Hanger Store Reviews 

778
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, describing them as high-quality, sturdy, and exactly what they needed for organizing their wardrobes. Many consumers highlight the excellent service, noting the ease of ordering, prompt dispatch, and efficient resolution of any issues. Reviewers frequently commend the fast and reliable delivery, with many orders arriving quickly and well-packaged. However, some customers experienced issues with delivery, including parcels being left at the wrong address or the delivery box arriving damaged. A few people also noted minor concerns such as stiff hanger clips or a trouser hanger breaking, and one reviewer mentioned an unhelpful company reference on their credit card bill.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, consistently describing items as great, sturdy, and... See more

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency, with many items... See more

Quality

Customers consistently note positive experiences with quality, often describing products as perfect,... See more

Order

People report positive experiences with order, often highlighting the ease of ordering and prompt delivery.... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its efficiency and promptness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BRILLIANT!! Great product, beautiful white wooden skirt trouser hangers. Sturdy and nice looking. Better than I had expected, great value, nicely packed. I will definetly be ordering again soon from t... See more

Company replied

Rated 5 out of 5 stars

Fantastic service and prompt reply to email query. Through no fault of the hanger store Royal Mail mucked up the delivery when I couldn’t get anywhere with Royal Mail I contacted the hanger store Dire... See more

Company replied

Rated 5 out of 5 stars

We received exactly what we wanted, a bit of mix up with our address, you had Essex on the Invoice, that is in England, Shetland is the most Northerly island in Great Britain !! Still you had Ex on... See more

Company replied

Rated 5 out of 5 stars

Our order was delivered to the wrong address by FedEx but this does not detract from the fact that the parcel after we were able to locate it was what we wanted. I would say that The Hanger Store prov... See more

Company replied


Company details

  1. #14 of 37 best companies in Shop
  2. #11 of 50 best companies in Wholesaler

Written by the company

The Hanger Store stocks 160 different types of Coat Hanger, plus Clothes Rails, Tagging Guns, Wardrobe Storage, Garment Covers and Hanger Accessories. Whether you want thousands of fashion hangers specially designed, or a small pack for your wardrobe by tomorrow, you’re in the right place!

Return your goods if you change your mind

Not entirely happy? We'll take back re-saleable goods

We'll take back products, even if you've simply changed your mind, provided they're returned within 28 days of delivery; are (in our opinion) unused, unassembled, undamaged and capable of reselling; and are in their original packaging. Please note: you'll need to pay the cost of returning the goods (unless they're faulty or wrongly delivered). Bespoke, printed or personalised products are excluded (as they cannot be re-sold); in the case of a part return, any discount related to the size of the original order will be recalculated. Before returning any products, please contact our sales team on +44 (0)1245 253434 or e-mail sales@thehangerstore.co.uk so that we can expect the return.

Contact info

4.8

Excellent

TrustScore 5 out of 5

778 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(778)

92 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Long dress bag is perfect

I bought a long dress bag for an evening gown. Delivery was prompt and the bag is excellent quality with full length zip. Price was very reasonable. I will now order again.

1 August 2023
Unprompted review
The Hanger Store logo

Reply from The Hanger Store

Hi Beth.

Thanks for your lovely review - it's much appreciated. Glad you like the dress bag.

Best wishes

John

Rated 5 out of 5 stars

Fantastic space saving product

Fantastic space saving product, charming and attentive customer service - how rare these days!

17 July 2023
Unprompted review
The Hanger Store logo

Reply from The Hanger Store

Hi MC.

Thanks so much for your lovely review! So pleased you liked our new space saving hangers. Glad to be of service.

Look forward to seeing you again.

Best wishes

John

Rated 5 out of 5 stars

Good all round

Good value, prompt service and great communication (when I made a mistake when ordering, it was quickly sorted out)

13 February 2023
Unprompted review
Rated 3 out of 5 stars

Not as good as I hoping!

Ordered the clips to go with the velvet hangers that I had previously ordered. Quite a few of them didn't open very wide and I had trouble fitting them over the waist of the trousers. They also did stay in one place on the hanger and kept sliding about. I would not bother to order these again!

26 January 2023
Unprompted review
The Hanger Store logo

Reply from The Hanger Store

Hi Cliff

Sorry to hear that the velvet clips weren't as good as you'd hoped. It sounds like they were faulty, as I've not heard of that problem before. If you could email me your order number ( john@cdcuk.com ) I'll ask the Sales Team to refund you or send replacements, whichever you prefer.

Even if they aren't faulty but just aren't what you wanted, don't forget that you can always return items provided they are re-saleable and in the original packaging, and we'll give you a full refund.

Thanks for letting us know about the problem. Apologies again.

Best wishes

John

Rated 2 out of 5 stars

Not sent out order

Ordered over 2 weeks ago, sent an email saying dispatched, but tracking still says royal mail haven't received package, can't contact them, and have ignored my email too.

Edit.
Have now received refund following trust pilot review

5 December 2022
Unprompted review
The Hanger Store logo

Reply from The Hanger Store

Hi Gareth

Thanks for letting us know about this. I'm so sorry that you haven't received your goods - and even more sorry that you didn't get a response when you contacted us.

I've looked at the tracking just now and it says your parcel has been despatched to Royal Mail, but doesn't give any further details. Given all the uncertainty about deliveries at the moment, I think the best thing is for us to give you a full refund. If the hangers do eventually arrive, please keep them with our compliments.

Once again, please accept our apologies for all this. I've asked the Sales Team to give you an immediate refund, so it should be back on your card/account by now or will be very soon.

Best wishes

John

Rated 5 out of 5 stars

Good quality hangers, excellent customer service

The velvet hangers are exactly as described - they look nice, are functional and prevent the clothes from slipping down, which is exactly what I was after.
Unfortunately Royal Mail initially failed to deliver the parcel as instructed, however the Sales team was very quick to fix the issue and arranged for replacements to be despatched immediately. Very helpful and pleasant to deal with. Thank you!

9 November 2022
Unprompted review
Rated 5 out of 5 stars

Find a hanger for every outfit here.

First order from this store but certainly not the last one. I looked around for decent hangers with broader shoulderparts that do not make the clothes slip. They arrived speedily, well packaged in a large enough box, and they are just brilliant. Good hangers make such a difference to your clothes' shoulder areas. The price is also good. Definitely highly recommended to order your hangers from here.

24 August 2022
Unprompted review
Rated 5 out of 5 stars

Excellent and quick service

Excellent and quick service. I ordered the hangers, which arrived in a few days. Great quality walnut wooden hangers.
I realised I needed more than I ordered and again they arrived in a few days. The clothes in my wardrobe look like they are hanging up in shop!

20 March 2022
Unprompted review
Rated 5 out of 5 stars

Great service and good quality product.

Order placed over the weekend for the standard 5 day delivery. Delivery received on Tuesday - way ahead of expectation. Great service. I ordered 4 types of hangers and all are as advertised while the hangers are of a good quality.

8 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent quality - 44cm Wooden Suit Hangers…

Purchased 20 of the 44cm Wooden Suit Hangers (with notches and bar). Exceeded expectations in terms of quality. The wood is a beautiful colour and the hangers are smooth. When I've bought wooden hangers in the past from another retailer, sometimes the wood was rough and my clothes would snag on them. These look like they are built to last and are very good value for money.

1 December 2021
Unprompted review
The Hanger Store logo

Reply from The Hanger Store

Hi Amanda

Many thanks for your lovely review - so glad you liked your hangers.

Look forward to hearing from you again in the future.

Best wishes

John

Rated 5 out of 5 stars

I purchased velvet hangers

I purchased velvet hangers - the flocked ones in white, adult’s and children’s in a few hundred. Delivery was super quick and with parcel force. I had a couple of issues and called the store up and they dealt with it professionally and promptly. I’ve recommended them to my sister who has since purchased flocked hangers too. Definitely recommend. Thank you

26 October 2021
Unprompted review
The Hanger Store logo

Reply from The Hanger Store

Hi

Thank you for the great review - and for the recommendation.

Thanks too for your kind words about the support you received. I'll pass that on to the guys in the Sales Team - they'll be chuffed!

Best wishes

John

Rated 5 out of 5 stars

Excellent service from this company

Excellent service from this company. My order was despatched quickly but the Parcelforce courier was useless and would not deliver to my designated safe place despite numerous emails to them. The Hanger Store dealt with this immediately and when Parcelforce continued to be obstructive they gave me a refund with no quibble. Eventually I received my order - excellent quality and good value for money - would definitely order again.

9 September 2021
Unprompted review
Rated 5 out of 5 stars

Great accompany

I’ve ordered from these guys through Amazon four times now and every time the delivery is super quick. Great quality and great customer service! I love the white velvet hangers thanks guys 🙂

9 June 2021
Unprompted review
Rated 5 out of 5 stars

Second lot of hangers from this store

Second lot of hangers from this store, as the price is really good compared to other retailers. I bought the grey flock hangers, so that there is little risk of any colour transfer, and love the fact that clothes don't move on them. They are nice and slim, so more can be fitted in a wardrobe - very important with a fashion conscious teen. Also they arrived very quickly, so less excuse to leave extra clothes on the floor.

4 May 2021
Rated 5 out of 5 stars

Great service

Great service. The order was easy to put in, the item came promptly, it was carefully but not excessively packed, and it does the job perfectly. What else could you ask for?

4 May 2021
Rated 4 out of 5 stars

Sturdy and fun - we coloured them in

The eco hangers are perfect for our little one’s clothes and we even wrote on them with pencils to personalise and brighten them up. Seem sturdier than some of the plastic ones we got with new clothes.

3 May 2021
Rated 5 out of 5 stars

Top company

I only needed a few hangers. Most places only sold them in 50s, but not this company. I was able to order 10. Easy to order, amazing delivery, came next day, free delivery. Hangers very good quality & a very good price. Would highly recommend them & will use again.

3 May 2021

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