The Hanger Store Reviews 

778
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, describing them as high-quality, sturdy, and exactly what they needed for organizing their wardrobes. Many consumers highlight the excellent service, noting the ease of ordering, prompt dispatch, and efficient resolution of any issues. Reviewers frequently commend the fast and reliable delivery, with many orders arriving quickly and well-packaged. However, some customers experienced issues with delivery, including parcels being left at the wrong address or the delivery box arriving damaged. A few people also noted minor concerns such as stiff hanger clips or a trouser hanger breaking, and one reviewer mentioned an unhelpful company reference on their credit card bill.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, consistently describing items as great, sturdy, and... See more

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency, with many items... See more

Quality

Customers consistently note positive experiences with quality, often describing products as perfect,... See more

Order

People report positive experiences with order, often highlighting the ease of ordering and prompt delivery.... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its efficiency and promptness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BRILLIANT!! Great product, beautiful white wooden skirt trouser hangers. Sturdy and nice looking. Better than I had expected, great value, nicely packed. I will definetly be ordering again soon from t... See more

Company replied

Rated 5 out of 5 stars

Fantastic service and prompt reply to email query. Through no fault of the hanger store Royal Mail mucked up the delivery when I couldn’t get anywhere with Royal Mail I contacted the hanger store Dire... See more

Company replied

Rated 5 out of 5 stars

We received exactly what we wanted, a bit of mix up with our address, you had Essex on the Invoice, that is in England, Shetland is the most Northerly island in Great Britain !! Still you had Ex on... See more

Company replied

Rated 5 out of 5 stars

Our order was delivered to the wrong address by FedEx but this does not detract from the fact that the parcel after we were able to locate it was what we wanted. I would say that The Hanger Store prov... See more

Company replied


Company details

  1. #14 of 37 best companies in Shop
  2. #11 of 50 best companies in Wholesaler

Written by the company

The Hanger Store stocks 160 different types of Coat Hanger, plus Clothes Rails, Tagging Guns, Wardrobe Storage, Garment Covers and Hanger Accessories. Whether you want thousands of fashion hangers specially designed, or a small pack for your wardrobe by tomorrow, you’re in the right place!

Return your goods if you change your mind

Not entirely happy? We'll take back re-saleable goods

We'll take back products, even if you've simply changed your mind, provided they're returned within 28 days of delivery; are (in our opinion) unused, unassembled, undamaged and capable of reselling; and are in their original packaging. Please note: you'll need to pay the cost of returning the goods (unless they're faulty or wrongly delivered). Bespoke, printed or personalised products are excluded (as they cannot be re-sold); in the case of a part return, any discount related to the size of the original order will be recalculated. Before returning any products, please contact our sales team on +44 (0)1245 253434 or e-mail sales@thehangerstore.co.uk so that we can expect the return.

Contact info

4.8

Excellent

TrustScore 5 out of 5

778 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(778)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and responsive

I needed some advice on the strength of a hanger. The customer service person offered to send samples - just like that. Had purchases from The Hanger Store since and all good and quick despatch. Good wide range to choose from and flexible on volumes.

9 April 2021
Rated 5 out of 5 stars

Quality

Easy ordering system. The product itself appears to be of high quality material and finish

The delivery period was less than a week.

8 April 2021
Rated 5 out of 5 stars

Children’s hangers

I was so impressed when I received my new hangers which were the ones with the animal toppers for my little boys bedroom. Unfortunately one has been damaged in transit and when I contacted Jenny at Hangerworld, she was lovely and helpful and a replacement hanger arrived the next day. Brilliant customer service.

18 March 2021
Unprompted review
Rated 5 out of 5 stars

First rate

These guys will deal as promptly with a small personal order as they do with much big orders. Excellent value. Good quality. The widest hangers are especially useful

1 March 2021
Rated 5 out of 5 stars

Five Star customer service

I mentioned in my previous review that one of the hangers broke the first time I used it. Amazed to get replacement hangers in the post today. What excellent customer service - and it is great to know that The Hanger Store actually read their customer reviews! Well done and thanks to all at The Hanger Store.

4 February 2021
Unprompted review
The Hanger Store logo

Reply from The Hanger Store

Hi Anne

Thanks so much for your kind review. Yes, I mentioned the broken hanger to the Sales Team and, before I'd had a chance to reply to your first review, they'd sorted it. Too efficient!!

Thanks and hope to see you again soon.

Best wishes

John

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