My elderly mother uses The heating Plan and when her boiler stopped working in January we were concerned for her health and welfare. We called The heating plan straight away. Martin who answered the c... See more
Company replied
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Top company, if you are in need of a new boiler don't go anywhere else.These guys have kept up the expectations,quick efficient service with polite & courteous staff & installer.Excellent customer se... See more
Company replied
Brilliant service from Perry Lovely cheery man so nice and happy! Really informative and kind with efficient service was able to break things down for me and was honest with boiler issues so I did... See more
Company replied
48 hrs trying to get answer from the out of hour number that they transfer you to , no answer and unable to leave any messages, due to offices being closed for the xmas period !
Company details
Written by the company
We strive to be the most reliable, efficient, and trusted domestic heating service provider in the market. Putting our customers first, you can be sure to receive the highest level of customer service, ensuring your homes are kept warm at all times.
Contact info
3rd Floor, 45 Albemarle Street, W1S 4JL, London, United Kingdom
- 03333208833
- info@theheatingplan.co.uk
- theheatingplan.co.uk
Fantastic service
Polite, efficient and an absolute pleasure to do business with.
14 January 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Byron,
Thank you for your 5 star review. At The Heating Plan we aim to deliver the best customer experience possible.
Andy
Customer Services
I am gas engineer
I am gas engineer. This company contacted me regarding boiler repair for one of their property which they look after. Done the job payment received straightaway. Good company to work for.
I.k Gas plumbing and heating service
8 January 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Irfan,
Thank you for your 5 star review. It is always a pleasure working for reliable and trustworthy engineers.
Andy
Customer Services
The young man was very kind listen when…
The young man was very kind listen when ask a question ,very quick and tiey
8 January 2020
Unprompted review
Reply from The Heating Plan
Hi Mrs Spence,
Thank you for your 5 star review. I am happy to hear your boiler service went well, and the engineer carried out the service in a tidy manner.
Andy
Customer Services
Called to do a boiler service
Called to do a boiler service, we attended on Tuesday 07.01.2020 and when completed sent over invoice and paid straight away.
Great service.
8 January 2020
Unprompted review
Reply from The Heating Plan
Hi Ms Davie,
Thank you for your 5 star review. We appreciate your swift response, and it is our pleasure to work with reliable and trustworthy engineers.
Andy
Customer Services
Our central heating pump broke over the…
Our central heating pump broke over the weekend. We called The heating plan, they had an engineer out on a Sunday with the correct materials on the van. All fixed within 6 hours of calling. Very happy.
7 January 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Leeves,
Thank you for your 5 star review. Upon receiving an emergency breakdown, we endeavour to send a engineer out to assess the situation, and ensure the repair is carried out to a high standard as soon as possible.
Andy
Customer Services
Contacted The Heating Plan to book my…
Contacted The Heating Plan to book my boiler annual service. Polite and helpful. Engineer came out at time and date we had booked and was helpful and efficient.
21 December 2019
Unprompted review
Reply from The Heating Plan
Hi Mr Garland,
Thank you for your 5 star review. I am happy that we were able to meet your expectations when arranging your annual boiler service.
Andy
Customer Services
Very happy with this company
Very happy with this company, they gave me a emergency call out ,sent ivoice they paid straight away,
19 December 2019
Unprompted review
Reply from The Heating Plan
Hi Mr Dunn,
Thank you for your 5 star review. We appreciate your swift response time, and it was a pleasure working with you.
Andy
Customer Services
Great company very clear information…
Great company very clear information and immediate payment deffo reccomend
19 December 2019
Unprompted review
Reply from The Heating Plan
Hi Mr Ocallaghan,
Thank you for your 5 star review. We aim to be as clear and concise as possible to ensure our customers receive the highest level of service.
Andy
Customer Services
Appt arranged for our convenience Time…
Appt arranged for our convenience Time confirmed on the morning Engineer was very professional Call soon after to ensure we were satisfied Brilliant service
6 December 2019
Unprompted review
Reply from The Heating Plan
Hi Mrs Hartley,
Thank you for your 5 star review. I am happy to hear you are pleased with the service, at The Heating Plan we strive to deliver the highest level of service to our customers.
Andy
Customer Services
Reply from The Heating Plan
Hi Mr Carrington,
Thank you for your 5 star review. It is our pleasure to work with trusted and reliable engineers.
Andy
Customer Services
came day I rang and boiler fixed
29 November 2019
Unprompted review
Reply from The Heating Plan
Hi Mrs Vance,
Thank you for your 5 star review. I am pleased you are satisfied with the response time, and the boiler is working again.
Andy
Customer Services
First class service
Great service Steven coudnt do enough on the phone first class customer service
Engineer was on time and did a good job would come highly recommended
27 November 2019
Unprompted review
Reply from The Heating Plan
Hi Mrs Howie,
Thank you for your 5 star review. I am happy your service went well. We appreciate your feedback and I will pass your kind words on to Steven in the Engineering Department.
Sonia
Customer Services
Brilliant to work for
Brilliant to work for. As a repair agent I couldn't ask for a better or smoother process. Great communication and very prompt payments. I would recommend them to both trades and customers
27 November 2019
Unprompted review
Reply from The Heating Plan
Hi Mr Dickens,
Thank you for your 5 star review. We appreciate your swift response time, and the high quality of work carried out.
Sonia
Customer Services
Good company to do business with
27 November 2019
Unprompted review
Reply from The Heating Plan
Hi Mr Taylor,
Thank you for your 5 star review. It is our pleasure to deliver the highest level of service to ensure customer satisfaction.
Sonia
Customer Services
My boiler was serviced by a competent…
My boiler was serviced by a competent engineer. He listened to my comments about the heating system and sorted everything out.
25 November 2019
Unprompted review
Reply from The Heating Plan
Hi Mrs Mennell,
Thank you for your 5 star review. I am glad your service went well, and the engineer listened to your concerns to ensure the job was completed to a high standard.
Andy
Customer Services
Steven in the office was very helpful
Steven in the office was very helpful, thanks for an efficient service.
22 November 2019
Unprompted review
Reply from The Heating Plan
Hi Ms Wilkinson,
Thank you for your 5 star review. We appreciate your kind words, and I will make Steven aware of your feedback. It is our duty to deliver an efficient service for our customers, and ensure their needs are met.
Andy
Customer Services
Great customer to work with
Great customer to work with! They also pay promptly! Would work with them again!
22 November 2019
Unprompted review
Reply from The Heating Plan
Hi Mr Minto,
Thank you for your 5 star review. It is great to work with honest and reliable engineers who carry out work to a high standard.
Andy
Customer Services
5 star boiler service
5 star boiler service! The heating plan was very helpful with getting me booked in my annual service from start to finish and Garry the engineer was very polite, arrived on time and tidied up when he left! I also would would recommend the silver service plan boiler cover to anyone that’s taken cover for the boiler. My last company was charging me double... and excess! I wouldn’t go elsewhere.
20 November 2019
Unprompted review
Reply from The Heating Plan
Hi Miss May,
Thank you for your 5 star review. It is good to hear your service went well, as it is our responsibility to ensure work is carried out to a high standard. Our prices are extremely competitive in the market, and we constantly review our prices to ensure our customers are getting the best price.
Sonia
Customer Services
First job for this company
First job for this company, excellent communication, invoice paid within hours - brilliant!!
20 November 2019
Unprompted review
Reply from The Heating Plan
Hi Mr Jeffs,
Thank you for your 5 star review. I am happy you had a great experience with The Heating Plan.
Sonia
Customer Services
Very efficient
I am extremely pleased with how efficient this company is. From start to finish of the job, they have ensured the entire process has run smoothly, wonderful company.
15 November 2019
Unprompted review
Reply from The Heating Plan
Hi Miss Wood,
Thank you for your 5 star review. It is great to hear how smooth your experience was with The Heating Plan, as we pride ourselves in delivering the highest level of service to our customers.
Andy
Customer Services
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