The Heating Plan Reviews 155

We had an emergency boiler breakdown and gave them a call the whole experience was great. The person on the phone was really friendly and helpful, and they managed to get an engineer out the same day. He sorted the problem quickly and even serviced the boiler while he was there. Super smooth and stress-free. Great team all round really impressed!

48 hrs trying to get answer from the out of hour number that they transfer you to , no answer and unable to leave any messages, due to offices being closed for the xmas period !

Brilliant service from Perry

Lovely cheery man so nice and happy! Really informative and kind with efficient service was able to break things down for me and was honest with boiler issues so I didn’t feel so silly he was able to show me functions and why! Highly rate this service especially as a women living alone sometimes your not able to feedback to landlord and things with people who give you half the information and jargon.perry was nothing like this! Highly rate this company! Brilliant service.

I just wanted to give a MASSIVE shout out to The Heating Plan whose team have gone above and beyond to resolve my repair. I’m so impressed with the commitment, dedication and action displayed by the arduous Kristoff who did not stop until he found the source of the issue and then went about repairing the the problem and thus solving the dilemma. Thanks to Shauna also who worked hard to get a repairman out to the property the same day. What excellent customer service. The Heating Plan Team are friendly approachable made me feel valued and were on hand to help with any queries. Thanks again for making me feel special and for sending an amazing workman to us. We appreciate you. Thank You for being you and all that you do.

Amazing service , really cares about the customer and goes beyond
Will recommend for sure

Did a call out for a service, respond time and booking was fast and smooth, very professional.

Great company to deal with. I received a phone call from Martin about an elderly couple who had no heating or hot water. Martin was very polite and friendly, he advised of the need for a call out due to circumstances and I attended that day. The boiler needed parts and Martin advised me to go ahead with the repair - the customers well being was his priority. Invoice was settled within a few days of the job. No issues. Would definitely work with The Heating Plan again in the future.

Excellent service and very nice experience from this company. I will use them again.
Thanks very much for your work.

Martin contacted me about a leaking boiler which I was able to attend. He was very friendly and great communication throughout the job. Will happily do any other jobs that come up in the future.

Excellent service from the 1st phone call would highly recommend this company with 5 stars.

True to their word regarding payment and turn around. Good communication and efficient service.

PA ltd

Fantastic company to do work for, Pay straight away Same day on job completion, Pleasure doing work with heat plan.

Used the heating plan for a boiler service, first class from start to finish.

I contacted the Heating Plan when my boiler failed.: I spoke to a man called Andy. He was a really nice and respectful man. Being an OAP it is lovely to speak to someone who was very caring. Andy supported me all the time. Thank you so much to him and to the company, I will definitely use your company again

My elderly mother uses The heating Plan and when her boiler stopped working in January we were concerned for her health and welfare. We called The heating plan straight away. Martin who answered the call was quick and efficient to get mum an engineer out straight away and when this engineer then let mum down and didn't return with a new part Martin was on the case straight away and managed to get someone else out. Excellent service, he was so professional and really understood how stressful these things can be. We now will always use the heating plan. Thank you.

Efficient and great service. Thank you very much Steve

Brilliant service, excellent staff. 100% recommend.

Andy from the Heating plan called me asking to attend a leaking boiler emergency callout. After completing the work Andy chased me for my invoice as they like to pay as quickly as possible, he kept me up to date with the job and sent over all details very promptly, my invoice was paid within hours of being sent. I had a great experience doing the job for The Heating Plan and would without any hesitation do other work for them in the future.

Richard Butler
Ignite Heating and Gas Services LTD

The clock on my immersion heater was not working and I was without hot water. Engineers from DTS made 3 visits in one week but the heater was beyond repair so a new heater was fitted. I was given instructions on its use. The men were excellent and I am pleased to recommend the company.