Very quickly delivery and no doubt the food is of good quality. I bought from the Meadow flavour but unfortunately it didn’t agree with my Cavalier and she had a very bad tummy after eating. I did int... See more
Company replied
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Review summary
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Reviews shaping this summary
We've had innocent hound for a few years. Love the quality of the food and the helpfulness of staff if I've a question. The purpose of this review is to say how amazing Caroline in the office had... See more
Company replied
Come across this brand while looking for air dried food for the fussy eater dog in our house, he is a typical cockapoo fussy and has me wrapped around his finger 😀, anyway bought a couple of samples... See more
Company replied
The dogs love the food and it's great for travelling and camping as raw food needs a freezer. I also asked for the subscription to come out on my pay day which was a service they didn't offer before.... See more
Company replied
Company details
Written by the company
Makers of the finest air-dried food and treats for pets, handcrafted in Yorkshire, using quality British ingredients.
Contact info
United Kingdom
- woof@theinnocenthound.co.uk
- theinnocenthound.co.uk
4.8
Excellent
407 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from The Innocent Hound
Thank you for your review. We do like to hear dogs are happy with what we do!
Best wishes,
The Innocent Hound
If healthy
If healthy, good food, locally sourced without the usual grain or wheat or other bulking products added, then Innocent Hound is for you. The treats or food are great, well packaged, and my dog loves them. If in doubt, try the beef and strawberry treats or the crab treats. My dog will just about do anything now for a treat.
26 January 2026
Reply from The Innocent Hound
Thank you for leaving a review. We are pleased your dog loves our food and treats!
Best wishes,
The Innocent Hound
Reply from The Innocent Hound
Thank you for leaving a review. It is great to hear you are happy with our service and products.
Best wishes,
The Innocent Hound
Despite assurances you continue to send…
Despite assurances you continue to send your products in multiple cardboard boxes. It seems like nothing but month after month your product produces mountains of cardboard. Even the treats are packaged in a box within a box. Reduce waste. Reduce the price. Stop sending multiple boxes with tissue and fancy packaging. It’s dog food.
26 January 2026
Reply from The Innocent Hound
Thank you for taking time to leave a review.
We are sorry you are unhappy with the amount of packaging we use. Cardboard boxes are used to protect our product, and ensure it arrives with you in perfect condition and to minimise any risk of damage in transit. It has been our goal to make all of our packaging 100% recyclable, and we are delighted to say that we are just about there! We are pleased that all of our The Innocent Hound packaging is now recyclable .
Please be assured that we do value your feedback, and our Team regularly review the packaging we use.
Best wishes,
The Innocent Hound
Good prices
Good prices. Tasty food for my schnauzers. Fast delivery. Perfect in every way
29 December 2025
Reply from The Innocent Hound
Thank you for your kind review. We are happy your schnauzers enjoy our food, and it is always delivered in time for them to enjoy!
Best wishes,
The Innocent Hound
Love this company
Love this company, the dog food has a great variety of flavours, my GSD loves it, the treats are always gift packed beautifully, the service and delivery really fast, within a couple of days.
29 December 2025
Reply from The Innocent Hound
Thank you for your kind review. We will pass your comments on to our dispatch team. We are pleased your GSD loves our food.
Best wishes,
The Innocent Hound
Reply from The Innocent Hound
Thank you for your review. It is great to know dogs love our food!
Best wishes,
The Innocent Hound
Great food
Innocent Hound always send out an email a few days before the delivery date to let you know it's due and give you time to amend the order if needed. The food is excellent quality and is always well packaged.
24 November 2025
Reply from The Innocent Hound
Thank you for your review. We are pleased you find our subscription service works well for you, and that you are happy with the quality of our food.
Best wishes,
The Innocent Hound
Excellent customer service
Initially I was disappointed with the quality of the item but it only took an email to customer service to sort the problem, many thanks
24 November 2025
Reply from The Innocent Hound
Thank you for leaving a review. It is great to hear you were happy with our customer service. We are always happy to help.
Best wishes,
The Innocent Hound
Amazing service
Amazing service , cannot fault this at all. Fantastic products. Easy to use website that is very informative.
Only just starting use, but very impressed so far.
24 September 2025
Reply from The Innocent Hound
Thank you! We are so glad to hear you have had a good experience with us, and it is great to receive feedback on our website. We are always happy to help if you need anything.
Best wishes,
The Innocent Hound
Super fast delivery
Super fast delivery, beautifully packaged, exceptional product. 😁😁😻
24 September 2025
Reply from The Innocent Hound
Thank you for leaving a review! We are so pleased you love the product, and will pass on your kind comments about our packing to our dispatch team.
Best wishes,
The Innocent Hound
My dog loves this food!
My dog loves this food and it has been great digestion-wise as well! This is amazing as it's taken a long time to find what suits him. The food is packaged in a way that keeps it fresh and delivered safely.
The size is great for him too as most dry or air dried food we've tried gas been too small so that's another plus.
The only downside is that for a 38kg dog it is beyond our budget for his main food. However, we use it to supplement his main fresh food, and for walkies treats instead of nasty pretend meat treats.
Fabulous food for dogs that even smells like food!
25 August 2025
Reply from The Innocent Hound
Thank you so much for taking time to leave a review. We are very pleased you are happy with the quality of our food, and the packaging. Most importantly, it is great your dog loves our food. It does smell great!
Best wishes,
The Innocent Hound
My Ruby loves the venison treats
My Ruby loves the venison treats. Arrives in good time with excellent communication on delivery time. Comes very well packaged
25 August 2025
Reply from The Innocent Hound
We are so pleased to hear Ruby loves our treats. It is also good to know our delivery service is working well for you as well. Thank you!
Best wishes,
The Innocent Hound
Reply from The Innocent Hound
Thank you for your review. We are pleased your dogs are so happy with our treats and antlers.
Best wishes,
The Innocent Hound
Great quality dog food and friendly
Great quality dog food and friendly, Reliable service every single time.
My Rottie has been trained on innocent lamb casserole biscuits since he was 16weeks old.
He is almost 2 years old now and when we train, he gets excited just
as much as when he was a little pup !
25 August 2025
Reply from The Innocent Hound
It is lovely to hear your Rottie enjoys our food so much! Thank you for leaving a review.
Best wishes,
The Innocent Hound
Reply from The Innocent Hound
Thank you for leaving a review! We are always pleased to receive feedback about our food.
Best wishes,
The Innocent Hound
Outstanding service with prompt and…
Outstanding service with prompt and responsive customer support, always willing to accommodate any request.
24 June 2025
Reply from The Innocent Hound
Thank you for taking time to leave us a review. We are so pleased you are happy with our service and customer support.
Best wishes,
The Innocent Hound
Service and food superb
24 June 2025
Reply from The Innocent Hound
Thank you for leaving us a review! It is always lovely to hear our customers are happy with our food and service.
Best wishes,
The Innocent Hound
The dog loves the food!
The dog loves the food. We are impressed by the ingredients and the packaging ensures the food stays fresh.
26 May 2025
Reply from The Innocent Hound
Thank you for leaving us a review. We are pleased you dog loves our food.
Best wishes,
The Innocent Hound
Great Service
Besides the fact the food is outstanding and my dog loves it. This company always give outstanding service and I believe value for money.
When ever I order a product it is always shipped quickly and importantly arrives quickly.
26 May 2025
Reply from The Innocent Hound
Thank you for your review. It is great to hear you are pleased with our service. We know how important it is that dogs get their food in plenty of time!
Best wishes,
The Innocent Hound
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