The Innocent Hound Reviews 

407
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently share how extremely happy they are, noting that all the pet products are crafted with exceptional quality and that their dogs truly love the wholesome daily meals and healthy snacks. Many online shoppers also praise the remarkably fast and reliable delivery service, the clean and user-friendly website experience, as well as the secure and attractive product packaging. Some reviewers were not happy with certain specific aspects, noting that the food occasionally caused stomach upsets, was too dense for some pets, or was simply left uneaten by picky animals.

What people talk about most

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high standard and... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting exceptionally fast next day arrival... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quickly delivery and no doubt the food is of good quality. I bought from the Meadow flavour but unfortunately it didn’t agree with my Cavalier and she had a very bad tummy after eating. I did int... See more

Company replied

Rated 5 out of 5 stars

We've had innocent hound for a few years. Love the quality of the food and the helpfulness of staff if I've a question. The purpose of this review is to say how amazing Caroline in the office had... See more

Company replied

Rated 5 out of 5 stars

Come across this brand while looking for air dried food for the fussy eater dog in our house, he is a typical cockapoo fussy and has me wrapped around his finger 😀, anyway bought a couple of samples... See more

Company replied

Rated 5 out of 5 stars

The dogs love the food and it's great for travelling and camping as raw food needs a freezer. I also asked for the subscription to come out on my pay day which was a service they didn't offer before.... See more

Company replied



Company details

  1. Pet shop
  2. also in
  3. Animal feed shop
  4. Feed manufacturer
  5. Pet Care Store

Written by the company

Makers of the finest air-dried food and treats for pets, handcrafted in Yorkshire, using quality British ingredients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

407 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(407)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The food is great

The food is great, the choice of ingredients are good great supplements to a raw diet. The air dried cubes are convenient to take when visiting or travelling and can be used as rewards / treats. Prices are creeping up sadly although understandable.

24 April 2025
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Reply from The Innocent Hound

Thank you for leaving a review. We are pleased you are happy with the quality and convenience of our food.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Happy Staffy

Ordered an XL antler chew for my Staffie, it arrived quickly and is genuinely XL in size. He loves it!

24 April 2025
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Reply from The Innocent Hound

Thank you for leaving a review. We are pleased your Staffie loved his antler!

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Great product and fast, reliable delivery

Switched to this as my dog (greyhound) would not consistently eat other foods and frequently got an upset stomach. She has now been on this for approaching 2 months and absolutely loves it - she finishes every meal and has (touch wood!) been well since. It is so much better than wet food as it takes up only a small amount of storage space and is easy to pack if travelling etc, plus the fact that it is calorie dense means small amounts can be fed, ideal for dogs with a sensitive stomach. Can also hand feed on walks or in training sessions. It is expensive for a large dog so I do feed 50/50 with a good quality kibble, but still really happy with the food. Being semi dry any uneaten food can be put aside and re-fed which means no wastage.

Delivery being fast and reliable is a big advantage over other suppliers. Really easy to amend your subscription or delivery details if needed.

This is a premium product but it feels fairly priced for such a good quality and convenient food.

2 April 2025
Unprompted review
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Reply from The Innocent Hound

Thank you for taking the time to leave us a review. Customers often comment on how convenient our food is to use and store, and it is great to know our subscription service is easy to use.

We are pleased to hear your greyhound loves our food, and hope she enjoys all the lovely flavours we offer!

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Excellent products, and service

My dogs love their innocent hound food, we use it when we are away and can't take enough of the raw food with us. Also we use it for treats when we are out to encourage good recall, and they are always keen to come back for it.

24 February 2025
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Reply from The Innocent Hound

Thanks for taking the time to review, it's great to hear your dogs love our food on your trips away and as treats for recall!

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Great healthy food for my dog

Great healthy food for my dog. She loves them. Good discounts and excellent customer service with good environmentally friendly packaging and fast delivery.

24 February 2025
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Reply from The Innocent Hound

Thank you for your review. We are really pleased your dog loves our food.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

My two mini schnauzers

My two mini schnauzers, love innocent hound. Tried them on tbe treats first them the food, they cant get enough. Do also give them different dog.

15 February 2025
Unprompted review
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Reply from The Innocent Hound

It is lovely to hear your mini schnauzers love our food and treats! Thank you for you review.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Excellent product

Excellent product, delivery on time

27 January 2025
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Reply from The Innocent Hound

Thank you for your review. We are so pleased you like our products.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Brilliant dog food and company!

The food is brilliant for my two dogs they both love it and they are thriving on it (I have a GSP and a Sprocker).
Also must say customer service is amazing, i often need my subscription sent earlier and I email them and they dispatch same day and super responsive!

27 January 2025
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Reply from The Innocent Hound

Thank you for your lovely review! We love to hear about happy dogs enjoying our food. We are pleased our Customer Service team have been able to help you.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

My 2 bostons love this food and are so…

My 2 bostons love this food and are so full of energy.......It was as I expected. And the dog is happy.

28 November 2024
Unprompted review
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Reply from The Innocent Hound

Thank you for leaving a review. We are so pleased your Boston Terriers love our food!
Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Great help desk

Helped me to cancel and reorder due to unexpected trip away

25 November 2024
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Reply from The Innocent Hound

Thank you for your review! We are always happy to help.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Love innocent hound

Love innocent hound, we use their air dried food and treats. My dogs are in great condition and our park dog friends are certainly keen on having some of the treats.

25 October 2024
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Reply from The Innocent Hound

Thank you for your review. It is lovely to hear your dogs are thriving on our food! The treats are certainly a great way to make friends in the park.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

My dogs love their high quality…

My dogs love their high quality Innocent Hound sausage treats. They always come so nicely wrapped and presented.

24 September 2024
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Reply from The Innocent Hound

Thank you for your review! It is lovely to hear your dogs love our sausages. Our dispatch team will be pleased to hear you appreciate the care they take with sending your order to you.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Rhave just returned to my…

I have just returned to my subscription, having lost my Lurcher earlier this year. I now have a new kid on the block and he loves this food. Restarting the subscription was easy and delivery was really quick.

27 August 2024
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Reply from The Innocent Hound

Thank you for your lovely review. We are so pleased to hear your new dog loves our food, and the subscription service works well for you!
Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Premium food 😋 My dog loves it

Premium food 😋 My dog loves it. Good customer service 👍

27 August 2024
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Reply from The Innocent Hound

Thank you for your review! We are really happy to know your dog loves our food.
Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

I have a monthly subscription for…

I have a monthly subscription for Archies treats, his absolute favourite, he is very fussy and picky, so we are very happy, delivery is very fast, you can change the delivery times online, very efficient. My neighbour dogs also love it😉

25 July 2024
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Reply from The Innocent Hound

Thank you for leaving us a review. We are so pleased to hear Archie loves our treats! it is also great to know our subscription service is working well for you so Archie and his friends will continue to enjoy our treats.
Best wishes
The Innocent Hound

Rated 5 out of 5 stars

My very fussy dog loves these treats

My very fussy dog loves these treats. They are quite expensive but at least I'm not throwing treats away anymore. The delivery service is also excellent and arrives very quickly.

24 June 2024
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Reply from The Innocent Hound

Thank you for your review. We are pleased to hear your dog loves our treats!

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

Easy repeat subscription

Easy repeat subscription. Arrives on time. Easy to change order if needed. Food seems good quality. My dog with lots off allergies and health issues loves it and it suits his needs. It has taken us ages to find a food that suits him.

24 June 2024
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Reply from The Innocent Hound

Thank you for taking time to leave us a review. It is great to hear that you find our subscription service easy to use. Most importantly, it is always good to hear that your dog loves our food.

Best wishes,
The Innocent Hound

Rated 5 out of 5 stars

My dogs & I love The Innocent Hound

My dogs love The Innocent Hound food and treats, they are a brilliant company, from the fantastic items that they sell to the delivery, I can not fault them in any way.

24 June 2024
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Reply from The Innocent Hound

Thank you for your lovely review. We are so pleased your dogs love our food and treats.

Best wishes,
The Innocent Hound

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