The Innocent Hound Reviews 

407
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently share how extremely happy they are, noting that all the pet products are crafted with exceptional quality and that their dogs truly love the wholesome daily meals and healthy snacks. Many online shoppers also praise the remarkably fast and reliable delivery service, the clean and user-friendly website experience, as well as the secure and attractive product packaging. Some reviewers were not happy with certain specific aspects, noting that the food occasionally caused stomach upsets, was too dense for some pets, or was simply left uneaten by picky animals.

What people talk about most

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high standard and... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting exceptionally fast next day arrival... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quickly delivery and no doubt the food is of good quality. I bought from the Meadow flavour but unfortunately it didn’t agree with my Cavalier and she had a very bad tummy after eating. I did int... See more

Company replied

Rated 5 out of 5 stars

We've had innocent hound for a few years. Love the quality of the food and the helpfulness of staff if I've a question. The purpose of this review is to say how amazing Caroline in the office had... See more

Company replied

Rated 5 out of 5 stars

Come across this brand while looking for air dried food for the fussy eater dog in our house, he is a typical cockapoo fussy and has me wrapped around his finger 😀, anyway bought a couple of samples... See more

Company replied

Rated 5 out of 5 stars

The dogs love the food and it's great for travelling and camping as raw food needs a freezer. I also asked for the subscription to come out on my pay day which was a service they didn't offer before.... See more

Company replied



Company details

  1. Pet shop
  2. also in
  3. Animal feed shop
  4. Feed manufacturer
  5. Pet Care Store

Written by the company

Makers of the finest air-dried food and treats for pets, handcrafted in Yorkshire, using quality British ingredients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

407 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(407)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Too good to wait for dinner time

I have been feeding my dog with this high-end food for almost two years now.
Her health, coat, stool, and appetite have been great since we started with the air-dried food.
Even after two years, she is still very excited to have her meal, and every time we receive the parcel with the goodies she asks for something right away.

On the two occasions I had to contact customer services they were efficient, fast, and friendly - 10/10 for them.
in addition, the hand-written notes on the packages give a nice touch of care and I love them.

I highly recommend the food and service!

20 January 2024
Unprompted review
Rated 5 out of 5 stars

Natural dog treats

Ordered on Wednesday evening and arrived Friday. All of the products are excellent quality which my dog loves.
The Neem & Lemon Balm flea repellent treats should be great as the weather gets warmer for reducing the need to use chemicals on my dog.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!!

I was having a trip in Harrogate and was in a pet shop that sold your treats I bought some and my dog loved them. This led me to look at your website and saw the main meal food, I thought I would try some samples.

These arrived a couple of days ago and my dog who is normally very fussy with food and often doesn’t eat his food, or takes hours to eat it, is literally obsessed with your food! Anytime I go near the pouches he’s straight in the kitchen by my feet desperate for it 🙈 then when I go to walk in other room to give it to him he’s running beside me so excited, he normally only does that if I give him “real” food eg chicken or a roast etc

He’s so my dog preferring luxuries I just wish it wasn’t as expensive but I guess you get what you pay for.It’s also nice to see him enjoy something so much. I am hoping he doesn’t get bored of it but by the look of things I can’t see it lol

Super fast next day delivery too and packaged beautifully.

Thank you x

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Great treats…

never had a problem with innocent hound. The treats are great the dogs love them. I use them as a high reward treat works great

28 December 2023
Rated 5 out of 5 stars

Delicious …

My two cocker spaniels love Innocent Hound. There isn’t a single flavour they haven’t liked. I use this kibble as training treats or rewards for off lead work. They adore coming back for this treat.

27 December 2023
Rated 5 out of 5 stars

Best treats in the best packaging

We’ve been been getting the air dried treats for our little dog for few years and they are brilliant. Obviously very tasty and also healthy and non fattening. Delivery is always super efficient and the packaging is beautiful. Today’s delivery was even lovelier - gold tissue paper with a festive sticker and message - thank you!!

6 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Made my order online and it was delivered the very next day. Well packaged and love the purple tissue.

24 November 2023
Rated 5 out of 5 stars

Very fast efficient service

Very fast efficient service. Ordered it in the morning was here the next day. Lovely quality food. Unfortunately
i can't afford to feed it as his main food, which is not a criticism as I understand the expense of such quality. So I use it as treats on walks etc. Can't fault the service or quality

24 November 2023

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