The Innocent Hound Reviews 

407
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently share how extremely happy they are, noting that all the pet products are crafted with exceptional quality and that their dogs truly love the wholesome daily meals and healthy snacks. Many online shoppers also praise the remarkably fast and reliable delivery service, the clean and user-friendly website experience, as well as the secure and attractive product packaging. Some reviewers were not happy with certain specific aspects, noting that the food occasionally caused stomach upsets, was too dense for some pets, or was simply left uneaten by picky animals.

What people talk about most

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high standard and... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting exceptionally fast next day arrival... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quickly delivery and no doubt the food is of good quality. I bought from the Meadow flavour but unfortunately it didn’t agree with my Cavalier and she had a very bad tummy after eating. I did int... See more

Company replied

Rated 5 out of 5 stars

We've had innocent hound for a few years. Love the quality of the food and the helpfulness of staff if I've a question. The purpose of this review is to say how amazing Caroline in the office had... See more

Company replied

Rated 5 out of 5 stars

Come across this brand while looking for air dried food for the fussy eater dog in our house, he is a typical cockapoo fussy and has me wrapped around his finger 😀, anyway bought a couple of samples... See more

Company replied

Rated 5 out of 5 stars

The dogs love the food and it's great for travelling and camping as raw food needs a freezer. I also asked for the subscription to come out on my pay day which was a service they didn't offer before.... See more

Company replied



Company details

  1. Pet shop
  2. also in
  3. Animal feed shop
  4. Feed manufacturer
  5. Pet Care Store

Written by the company

Makers of the finest air-dried food and treats for pets, handcrafted in Yorkshire, using quality British ingredients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

407 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(407)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New customer

Purchased deer antlers for my three fur babies, absolutely superb they love them. Excellent service, lovely packaging, will definitely be ordering again, absolutely recommend 💯

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Super service

Super helpful, and even Phoned me to answer a couple of questions i had. Product was perfect, reasonably Priced, and arrived next day. Great Experience from start to finish. Will be ordering again soon.

26 October 2023
Rated 3 out of 5 stars

Beautiful item

Beautiful item, quality, well packaged, but oh so much small than expected for the price

26 October 2023
The Innocent Hound logo

Reply from The Innocent Hound

We are pleased that you like the quality of our product - would you be so kind to let us know which item it is that you bought? Thank you - The Innocent Hound Team

Rated 5 out of 5 stars

Superb .

Superb .. quality products , hygienically packed, attractively presented and securely packaged. .
Helpful regular notifications re despatch and delivery schedule.
From placement to receipt of the order is a flawless process . Consistently excellent in every respect !!

25 October 2023
Rated 2 out of 5 stars

Started a subscription

Started a subscription, but wanted to return an unopened bag as my dog has intolerances and I wanted to change the flavour. I was told I couldn’t return it unless I returned both 1,5 kg bags that Were purchased on that one particular order (one had already been opened). Didn’t really understand the logic, as I was willing to swap for another flavour. Won’t be using again

25 September 2023
Unprompted review
Rated 5 out of 5 stars

I do feel like I’m giving my dogs a…

I do feel like I’m giving my dogs a good quality natural product . I obviously haven’t tasted it but when you smell the food and treats you can tell it’s quality and my dogs love the taste . I feed a raw diet but use the dehydrated food when we travel and the treats I use for training as part of my high value treat .

28 August 2023
Rated 5 out of 5 stars

My Jack Russell absolutely loves this…

My Jack Russell absolutely loves this food and wolfs it down. Because of this, I’ve not been adding extra ‘unctuous’ wet food to kibble and my doggie has lost that ‘extra’ kilo without trying! Always arrives within two days of ordering. Well done!

26 July 2023

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