Placed order for PowerStep Archwear Sandals - Black Men’s 9. Order number 335426 item PWR- 11146 item held in original packaging, have order sheet as well as packaging sheet showing size as 7... See more
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I needed a replacement for a New Balance insole that I have used for years and rely on to keep my feet in good shape (I golf four times a week - walking and carrying my bag.) New Balance had quit maki... See more
Company replied
Have ordered from insolestore several times and every time the service has been fast, accurate, and efficient. Prices and selection are excellent. Website is easy to use and informative. They provide... See more
Company replied
Powerstep Pinnacle PLUS Orthotic Insoles w/Met. Pad This is the second time I've ordered this insole, and it is one of my all time favorites. I have used several different versions of the Powerstep... See more
Company replied
Company details
Information provided by various external sources
The largest and best online source for shoe insoles, inserts, arch supports, orthopedic footwear, and more! With customized product recommendations from our product specialists, same-day shipment for orders placed before 2:00pm, and the largest selection of premium brands of shoe insoles and foot health merchandise, TheInsoleStore.com is your one-stop-shop to keep your feet feeling healthy and happy!
Contact info
338 S. Sharon Amity Rd. #144, 28211, Charlotte, United States
- 866-858-1294
- help@theinsolestore.com
- theinsolestore.com
4.4
Excellent
4k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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The return experience is horrible
The return experience is horrible ! These shoes were not true to size and between the return fees and shipping, it cost me about $25 to try on these shoes . VERY DISAPPOINTED !
27 August 2021
Reply from TheInsoleStore.com
Thank you for your feedback. We are so sorry to hear about your dissatisfaction with the return process. Since we are a small business that provides free outgoing shipping on all domestic orders over $20 USD, we unfortunately do not also provide return shipping. We will be reaching out to you via email regarding any costs/fees. We appreciate your business.
I like the insoles except for the tiny…
I like the insoles except for the tiny squeak when I walk.
27 August 2021
Reply from TheInsoleStore.com
Thank you for your feedback, Susan! Using some baby powder in with the insoles usually helps with any squeaks. We appreciate your business!
Everyone that I have talked with at…Your Employees and products
Everyone that I have talked with at TheInsoleStore has been very helpful, informative, and very kind. The product selection and quality is huge but that is a problem in guessing which product will work best for me.
26 August 2021
Reply from TheInsoleStore.com
That is so great to hear, Jay! Thank you so much for your feedback & business!
Reply from TheInsoleStore.com
Thank you for your feedback, Roderick! We appreciate your business!
IT HAS A GOOD FIT.
25 August 2021
Reply from TheInsoleStore.com
That's great, James! Thank you for your feedback & your business!
Just what I wanted
Just what I wanted. Exactly like the one I was given in the Dr. office. However, would like to have purchased more than one pair and take advantage of a volume discount not available on the website.
24 August 2021
Reply from TheInsoleStore.com
Thank you so much for your feedback! We appreciate your business!
Reply from TheInsoleStore.com
We appreciate your feedback, Peter! We're glad that we were able to provide the insoles you need. Thank you so much for your business!
I am walking on cloud 9 it takes all of…
I am walking on cloud 9 it takes all of the pressure away from my feet.
24 August 2021
Reply from TheInsoleStore.com
Thank you so much for your feedback, Esther! We appreciate your business!
Reply from TheInsoleStore.com
We're so happy to hear that, Sharon! Thank you for your feedback & your business!
Insole design of round hump on heel…
Insole design of round hump on heel probably not needed or too high and keeps pressing on my heel, which later hurts
23 August 2021
Reply from TheInsoleStore.com
Thank you for your feedback, Roberto. We're sorry to hear that the design isn't fitting your needs. 10 Seconds does offer a 60-day satisfaction guarantee, so we would be happy to take them back for refund or exchange. If you need help with a recommendation, don't hesitate to reach out to us. We appreciate your business!
My theinsoles is too wide to be worn.
My theinsoles is too wide to be worn.
Length is fine.
No way to tighten the width.
23 August 2021
Reply from TheInsoleStore.com
Thank you for your feedback, Lynda. We are so sorry to hear that the insoles are not working for you. Birkenstock does offer a 60-day satisfaction guarantee, so we would be happy to take them back for refund or exchange. We will reach out by email regarding that process. We would also be happy to help recommend a better suited product for you. We appreciate your business.
Reply from TheInsoleStore.com
Thank you for your feedback! We appreciate your business!
I placed an order
I placed an order, you gave me a delivery date, you delivered on time. There is nothing exceptional or negative about that.
21 August 2021
Reply from TheInsoleStore.com
Thank you for your feedback. We appreciate your business.
The heel pads are totally…Dissapointing
The heel pads are totally uncomfortable, I cannot wear them.A total waste of money!!
20 August 2021
Reply from TheInsoleStore.com
Thank you for your feedback, Stewart. We are so sorry to hear that the heel pads did not work out for you. It is important to remember that not all products will work for all issues. We do have a 60-day return window, so we would be happy to take them back for return or exchange. We're also happy to help with recommendations for better-suited products for you. We will reach out by email regarding the return process. We appreciate your business.
Pleased with products and service...
The website is intuitive and easy to use. The prices seem to be fair. Delivery was very prompt. I have been using the products for a few years and am pleased with them.
20 August 2021
Reply from TheInsoleStore.com
Thank you so much for your feedback, Bob! We appreciate your business!
Reply from TheInsoleStore.com
We're so glad to hear that your pain was reduced, Felicia! Thank you for your feedback & your business!
every thing went great
20 August 2021
Reply from TheInsoleStore.com
Thank you so much for your feedback, Jimmy! We appreciate your business!
Oooo! Love ❤️ my insoles
I ordered a pair of insoles. Put them in my walking shoes. I love the way my feet feel when wearing them. I ordered another pair for myself and one for my husband. Great products, great service and free shipping. Who could ask for more?
19 August 2021
Unprompted review
Reply from TheInsoleStore.com
That is so great to hear! Thank you so much for your feedback & your business!
I loved my wide insoles but they were…
I loved my wide insoles but they were too thick. I emailed the company and they refunded my money. They told me to share to insoles with Good Will. I didn’t have to mail them back!
18 August 2021
Reply from TheInsoleStore.com
Thank you for your feedback, Mary Jane. We appreciate your business.
Powerstep Pinnacle PLUS Orthotic…
Powerstep Pinnacle PLUS Orthotic Insoles w/Met. Pad
This is the second time I've ordered this insole, and it is one of my all time favorites. I have used several different versions of the Powerstep line in the past, always with satisfactory results, but this model is the best so far, at least according to my feet. As always the Insole Store offered the product at a very fair price, and the whole purchase process was fast and easy. I continue to be favorably impressed by this company.
18 August 2021
Reply from TheInsoleStore.com
Thank you so much for your feedback, Johnny! We're so happy to hear that the Powerstep Pinnacle PLUS has been so helpful for you. It's great insole. We appreciate your business!
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