Placed order for PowerStep Archwear Sandals - Black Men’s 9. Order number 335426 item PWR- 11146 item held in original packaging, have order sheet as well as packaging sheet showing size as 7... See more
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I needed a replacement for a New Balance insole that I have used for years and rely on to keep my feet in good shape (I golf four times a week - walking and carrying my bag.) New Balance had quit maki... See more
Company replied
Have ordered from insolestore several times and every time the service has been fast, accurate, and efficient. Prices and selection are excellent. Website is easy to use and informative. They provide... See more
Company replied
Powerstep Pinnacle PLUS Orthotic Insoles w/Met. Pad This is the second time I've ordered this insole, and it is one of my all time favorites. I have used several different versions of the Powerstep... See more
Company replied
Company details
Information provided by various external sources
The largest and best online source for shoe insoles, inserts, arch supports, orthopedic footwear, and more! With customized product recommendations from our product specialists, same-day shipment for orders placed before 2:00pm, and the largest selection of premium brands of shoe insoles and foot health merchandise, TheInsoleStore.com is your one-stop-shop to keep your feet feeling healthy and happy!
Contact info
338 S. Sharon Amity Rd. #144, 28211, Charlotte, United States
- 866-858-1294
- help@theinsolestore.com
- theinsolestore.com
4.4
Excellent
4k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love OOFOS!
OOFOS are the only shoes I have worn that my feet don't hurt! I keep a pair on year round.
11 August 2021
Reply from TheInsoleStore.com
Thank you for your feedback, Lillian! Glad to hear that the OOFOS are working for you. We appreciate your business!
Good delivery and service.
11 August 2021
Reply from TheInsoleStore.com
That's great to hear, Huey! We appreciate your feedback & your business!
Happy feet.
I just received my order. It's exactly what I ordered and didn't take long to arrive. I plan to order more of the same when you get more in.
10 August 2021
Unprompted review
Reply from TheInsoleStore.com
We appreciate your feedback, Nancy! Thank you so much for your business!
Website easy to use and prompt shipment
10 August 2021
Reply from TheInsoleStore.com
Thank you so much for your feedback, Jeremy! We appreciate your business!
Returning customer
Returning customer. Service and speedy order processing. I've recommended TheInsoleStore to several friends this past year.
10 August 2021
Reply from TheInsoleStore.com
Thank you so much for your feedback, Kathy! We sincerely appreciate your business & recommendation!
Reply from TheInsoleStore.com
That's so great! Thank you for your feedback & your business!
Reply from TheInsoleStore.com
Thank you so much for your feedback, Hugh! We appreciate your business!
Reply from TheInsoleStore.com
Thank you so much for your feedback, Kelly! We appreciate your business!
Bad service
Bad service. Will never buy again. Had got from here before but service and people on phone could care less.
9 August 2021
Reply from TheInsoleStore.com
Thank you for your feedback, Mr. Skinner. We are very sorry that you feel that way. We definitely care about our customers and orders. Two representatives spoke with you three times regarding your order. We know you were upset that your order took 8 business days to deliver over Fourth of July week. We do try to make the free shipping delivery window clear at check out, and there are expedited options available if you need orders sooner. Unfortunately, it is not possible for us to speed up orders once they ship out under a selected service. We do appreciate your business and if you ever do decide that you need assistance in the future, we are always happy to help.
Received in a timely fashion
Received in a timely fashion. Am now seeing if they will improve foot comfort.
8 August 2021
Reply from TheInsoleStore.com
Thank you so much for your feedback! We do hope that they help. We appreciate your business!
I tried the soles on and they fit…
I tried the soles on and they fit perfectly, I originally bought them for work because it involves me being on my feet all day. I wore them to work too yet them or and they worked wonderfully but after a second day of use the support wasn't there.
8 August 2021
Reply from TheInsoleStore.com
We're so sorry to hear that the insoles did not work for you, Elijah! We will reach out by email regarding a return/exchange. We're also happy to make a recommendation for you as not all insoles will work for all customers. We appreciate your business.
Reply from TheInsoleStore.com
Thank you for your feedback, Roland! We appreciate your business!
Love the broad array of products and…
Love the broad array of products and the outstanding customer service
6 August 2021
Reply from TheInsoleStore.com
We appreciate your feedback, Paul! Thank you so much for your feedback!
Reply from TheInsoleStore.com
Thank you so much for your feedback, Mike! We appreciate your business!
Fast service and great selection So…
Fast service and great selection So far my favorites have always been available
6 August 2021
Reply from TheInsoleStore.com
Thank you for your feedback! We appreciate your business!
Reply from TheInsoleStore.com
We're so glad to hear it, Rebecca! Thank you so much for your feedback & your business!
Found exactly what I was looking for…
Found exactly what I was looking for from the ThelnsoleStore. I previously purchased at a local shoe store, but they no longer carried this model. Looking forward to receiving my new pair.
5 August 2021
Reply from TheInsoleStore.com
Thank you so much for your feedback, Thomas! We appreciate your business!
Reply from TheInsoleStore.com
Thank you so much for your feedback! We appreciate your business!
Quick response for shipping
Quick response for shipping. Now I look forward to see if the insert does the job it is supposed to do.
4 August 2021
Reply from TheInsoleStore.com
Thank you for your feedback, Harry! We hope you enjoy them, and we appreciate your business!
Reply from TheInsoleStore.com
We appreciate your feedback, Joseph! Thank you so much for your business!
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