Updated review:

After they saw my original 1* review, they contacted me and offered £255 which is much closer to what I was expecting. Once I started dealing with an individual, the experience was much better. They accepted my phone back and paid out the same day so a positive experience in the end.

Original review:

I had my phone valued by them online. They offered £295, which was £40 more than I'd been offered in cash on the High Street. Their recommendation is that if it is valued at over £150 to send it special delivery at my own cost to make sure it is insured so I paid for that.

I then received a valuation of £150. I declined it so they offered £157. I declined so they sent my phone back recorded delivery, which only insured the device up to £150.

They rely on you thinking that as they have your phone, it's easier to accept the valuation. In fact, if you miss their email and don't respond they automatically accept it on your behalf.

I would never use them again.

I’ve used ioutlet 3 times now and have always been satisfied they’ve always been fair

Delivered on time and the phone i perched is first class

I have used this company multiple times and have always been impressed by the quality of the products.

Lots of choice. Payment options. Quick service. Great device, thank you !

I’ve had 4 phones an three watches from the ioutlet over the last few years very happy with everything fast delivery and good service and warranty

Good quality phone , like new. Paid a little extra for brand new battery.

Watch was described as pristine and it was. Great price, speedy safe delivery - what more could you ask for. 3rd Apple product I’ve purchased from them and I’ll certainly be repeating the experience when my current watch / phone needs an upgrade. 5star trader👍

Like new and with efficient service. A big thank you

Refurbished PC arrived quickly and well-packaged.
Practically looks new and works fine, with all the basic Windows apps installed.
Very happy with this good value purchase.

We have just bought a phone from Olly at the Plympton store. Olly was extremely helpful and very knowledgeable. Amazing customer service 😁. He helped me decide which phone to buy, nothing was too much trouble. We highly recommend Ioutlet and would definitely go back to Olly when we need another phone.

Great price and smooth hassle free transaction

I sent my old iphone to get some money back and thought I my account would be credited (rather than offered a voucher) this wasn't made clear to me at the time. I thought this was misleading and disappointing. I've been a customer for a few years so there you have it, three stars! Not great.

App was easy to use. Sent off iPhone and recieved back amount as stated upfront t. No messy. Account credited. Pleased with transaction

I used their services 3 times, 2 were phenomenal and 1 was not so much. The good experiences were in buying an iPad and selling an iPhone. In the one which was not as great, first a wrong colour was shipped, then the condition of the second in my view didn't match the one listed for which they offered a discount.

In general I think it's good and trustworthy. If I have a suggestion it'd be more info on the device they are selling (like battery percentage and power cycles) and factoring these in the price, as well as listing any defects like chips. Having 3 broad categories (A+, A, B) without details or photos in my view is not enough to make an informed online purchase specially for something expensive as recent iPhones. Returns are easy but comes with an admin and shipping overhead.

Ordered refurbished iPhone on 31st March and arrived 10th April. Was expecting it to come a lot quicker. Iphone looked great but kept glitching when trying to transfer all my data from my old phone. Returned as didn't have time to back up data onto pc and do it that way. Still not received my first installment refundfrom Raylo even though phone received and assessed. Just a very slow process. Ended up sticking with music magpie as they send phones so quick but thought I would try the I outlet as had great reviews. Just wasn't an efficient service for me but I may have been a one off!
Update 24/04 - Refund now received from Raylo and apology from Ioutlet after I left this review.

I wanted an iphone 13 mini as a birthday preasent and iOutlet was the choice on itrem and delivery options - thanks folks!

Item was as described and arrived in time.to date item is working well I would have no doubts about buying more things from them

Excellent service and value for money all round !!

Have bought a few iPhone or iPad things from The ioutlet over the years, always A1 refurbished & have always been pleased. Delivery is always spot on and I can spread the payments a little. All good