The Killing Tree® Reviews 

260
•
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Ordered a T-shirt back in August, it’s now December and still not received it!? I’ve emailed the company.....no response Facebook messaged the company......no response Thieving c*nts....avoid t... See more

Rated 5 out of 5 stars

I don't think there's an online clothing brand I would prefer, the quality of everything I have ever purchased has been exquisite, the range of products is brilliant for both men and women. Timely d... See more

Rated 4 out of 5 stars

Pre-ordered a pair of Dethrays and recieved them with no issues! Only issue being there seemed to be some miscommunication when it came to when it was going to be dispatched, but TKT replied to all me... See more

Company replied

Rated 5 out of 5 stars

Absolutely thrilled with my purchases! Great quality, unique designs, UNISEX (though ladies I advise you choose according to chest measurements! 🤗) and beautiful frameable artwork as a gift?! Can’t w... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

The Killing Tree Clothing, alternative artist inspired fashion and grooming products for men and women. We utilize top artists for our fashion and accessories.


Contact info

3.1

Average

TrustScore 3 out of 5

260 reviews

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3.1

All reviews

(260)

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Rated 5 out of 5 stars

Great service

Great service. I've bought a cutthroat blade and some awesome shades over 6 months ago and there have had alot of use but still top quality.

22 July 2018
Unprompted review
Rated 5 out of 5 stars

Quality clothes!

Got a jumper and pair of joggers from this company, they are amazing quality and very sturdy, I use the joggers at the gym so they have had a lot of washes and the print hasn't changed since the day I got them. Extremely high quality. The company did have some delivery issues earlier this year due to an unanticipated surge in orders on a massive scale, the company kept me well informed and have now worked a new system to meet large customer demand.

19 July 2018
Unprompted review
Rated 4 out of 5 stars

All good

Great product.
Great designs. Delivery took a while but hey ho, not really an issue. All round great service

18 July 2018
Unprompted review
Rated 4 out of 5 stars

Love this brand

Great products, fantastic offers & sales. Quick delivery every time. I'd give them 5 stars if they had more products.

17 July 2018
Unprompted review
Rated 4 out of 5 stars

Slow delivery.

Pleased with price, product, packaging etc. However it took far too long to arrive. It was at least a week before I even got a message to say that it had been shipped.

16 July 2018
Unprompted review
Rated 2 out of 5 stars

Great Items but TERRIBLE service.

I ordered from The Killing Tree on a Saturday hoping for the items to arrive by, at the very latest, the following Friday so that I could take the items away on Holiday with me. As it turned out, that didn't happen. There was no indication on the website to suggest items were out of stock or would be delayed in delivery. I checked daily for a change in my order status to suggest the items had been shipped and saw nothing. By the Tuesday I sent a message just to check out when the items would be delivered, receiving a response saying that my E-mail would be dealt with within two days. By the Thursday I had got nothing, so sent two more messages via two different contact points.

Suffice to say Friday came and went, no change in order status, and on the Saturday morning I went on Holiday. The items arrived the Thursday after I left, so nine working days after I'd ordered. It was at that point that I finally got an answer to my messages.

The items are great, but it is ridiculous how long it takes this company to actually ship items, and even more ridiculous that they have an auto reply saying they will respond to messages within two days, when it took me nine days to actually get something out of them.

Having seen the reviews from other people on here, I've decided that despite the quality of the goods I will not order from them again. It's 2018, and online shopping is now a larger part of the retail market. When people place orders they don't expect to have to wait nearly two weeks to receive items without being given a legit reason, and if you can't actually stick to your two day response time, don't say you can! It's that simple.

I don't know if there's a deep seeded problem with The Killing Tree or it is just poorly managed but it amazes me they still have the customers they have. My order was around £45 and whilst not a huge amount of money I do not like the experience of feeling as though someone may have taken my money and ran, as it appears they have with others. I would prefer to deal only with trustworthy companies that can be relayed on and The Killing Tree simply cannot.

16 July 2018
Unprompted review
The Killing Tree® logo

Reply from The Killing Tree®

Hi Adam,

I am sorry that you have felt your experience with us was so disappointing. As an Independent Company with a small team we have a 6-10 day dispatch policy that is stated on our website as everything is done by hand and this takes a considerable amount of time considering how many orders we get! As we progress as a company our dispatch rate is becoming shorter. As for customer service, we are sorry you had to wait so long - we have had a change over of staff and this has resulted in a slightly delayed response time so for this we sincerely apologise.

That being said I am glad to hear you like our products and if you do have any further queries or would like to discuss this further then please get in contact with me personally at:

jane@thekillingtree.co.uk

Thank you for your feedback,
Jane // TKT

Rated 5 out of 5 stars

The Killing Tree, I LOVE this site!

I love this website! They offer such unique designs that you can’t find at regular high street shops. Great quality and pricing.
One of my favourite things about The Killing Tree is the art. They have amazing prints that get included on a lot of their clothing and I absolutely adore the fact you get a free print with the shirt (that’s what I’m all about! My wallet hates me for how many things I’ve bought in the last couple of days!)
They have great customer services and I’ve never had a thing go wrong with my purchases. I am over the moon that I found this website and have shared it with a bunch of my friends who also love spectacular art and unique clothing styles.

14 July 2018
Unprompted review
Rated 5 out of 5 stars

Amazing value prints

Amazing value prints, just had to pay postage. Delivery took a while but that’s understandable with the unexpected demand that they had at the time of ordering. Great company, would 100% order again.

11 July 2018
Unprompted review
Rated 1 out of 5 stars

Worst company ever

Worst company ever, been waiting for over a month for an order, emailed them twice and still no response. This company is an embarrassment.

10 July 2018
Unprompted review
The Killing Tree® logo

Reply from The Killing Tree®

Hi Alex,

I hope all is well now that your order was shipped to you and compensation was sorted. I am sorry you felt like you was not receiving the customer service you should deserve - I know it can be frustrating to not receive a response right away but as an Independent company there are only a few members of the team monitoring emails and this can take some time to respond to you right away.

As for waiting for your order, I would like to apologise. I hope now that the situation has been rectified that you are satisfied and can enjoy your product.

If you have any more concerns or queries then please get back into contact with me personally at:

jane@thekillingtree.co.uk

Kind Regards,
Jane // TKT

Rated 5 out of 5 stars

Love this company!

Love this company!

The product quality and design is amazing as well as the resonable price that come with it all, they have a super fast and responsive customer service in case you messed up on anything with your order which is a bonus!

9 July 2018
Unprompted review

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