Thelastcable Reviews 

I've been using these cables for a couple of years now, and I'm very happy with both the ease of use and protection of my devices - and with the way they've reduced the cable nest that was our house and car.

I'm an interpreter and this concept means I can take a cable and a range of 'heads' to a job and be reasonably sure I'll have a solution if my booth partner needs an extra charger. I carry one of these cables and a power bank everywhere so I'm never caught out.

I recently had to contact the company about a problem with an order (the first batch of cables were so good I ordered more) and they couldn't have been more helpful. I got a reply the next day and they immediately sent out a replacement. The delivery times are a bit long, so if you're in a massive hurry you should bear that in mind, but the product itself is excellent and in my experience the people at The Last Cable are really keen to help.

Very slow shipping, as others have mentioned. 3+ weeks to get it here in US, and lo and behold it was shipped direct from China. Cheap thin box packaging. The cables look sharp and the magnets are strong. But the data signals inside lose connection and reconnect intermittently, even when you aren't touching the cable. And it will continuously drop out and reconnect if you rotate the swivel. The charging speed flips randomly back and forth between fast and slow according to my Samsung smartphone. One of the two cables had a defective LED indicator.

Finally you have to ship these back to UK for a return and pay for it yourself. We shall see how long that takes to process!

I bought nearly $300 AUD of this product and it is garbage. It looked dodgy when it arrived, but I decided to give it a go. After the first one broke I tried reaching out to the company across various platforms, they do not reply. I packed the rest up and it's sat in its original crappy packaging until today.
Today I had an urgent need for a charger so I grabbed one from the bag. It SPARKED AND STOPPED WORKING. I can't believe that the only consistency is that it breaks! And that these scam artists refuse to engage. If there is any way to add photos to my review I have MANY.

Do NOT risk buying this garbage. It's not "better made than competitors", it's cheap garbage that is less reliable than a cheap kmart cable. Astoundingly bad.

I can't add photos but for verification

ORDER #58606 May 1st 2022.

Oh and to address the inevitable lies that may follow from the company it's multiple emails, Facebook, instagram, photos and videos sent to them with ZERO response. During my 30 days. I am now so annoyed I am motivated to pursue this further.

Edit two. To address the response.

I emailed may 19th and may 24th. On the 24th I also used their Web form on their website because no reply to emails. Got no reply from the Webform either. As I said, Facebook and instagram also ignored.

My order number has an email attached and so they could email me rather than an empty response here but of course they won't and haven't.

I have screen shots of every contact attempt which I have forwarded to my payment service.

I bought 4 cables and two of the fast chargers, as well as spare connectors. I loved the concept, as arthritis makes the normal connections difficult. But 1 cable and a charger have failed. After numerous emails and having to prove the cable didn't work by sending a video I finally got a replacement. I can't get an answer regarding the charger which burned out, so hopefully I get a response here. I hope this review isn't removed like my last one about the cable. It didn't break any guidelines that I could see. I can't work out how to get the removal explained, as it was an honest review, not offensive at all, and I want to know why it was flagged and removed. A review site is no good if one star reviews are removed. A charger like that could have caused a fire.
EDIT I can see a response below. But it makes no sense. it is responding to an older review not this one. The older review, just involving a cable, has been removed. I mentioned in this post that I received a cable replacement so you are very out of date in telling me to send a video of it not working. I did respond and did a video again and you sent a new cable. You seem to have missed the point of the new review, it's about a CHARGER that shorted out. It burned inside, you can smell burnt plastic. I can't send a video of that issue obviously. But you ignored my direct emails about this problem so I posted here, mostly to warn others to be careful
SECOND EDIT
You haven't read my post and edit properly. Both quite clearly talk about a CHARGER, not a cable. I sent a direct email to the correct address which wasn't answered. Sometimes I think the responses you give are generated by computer. So many don't answer the concerns and make no sense. Or maybe the customer service is based in China as that's where the product comes from.

The product I purchased was not compatible with some of my items so I had to return it for a refund. Prior to that, customer services had done all they could to assist me. I would consider using this company again.

Outstanding service from this company yet again never fails to provide a quality service and outstanding goods.

We love these cables! They have de-cluttered our kitchen and cars (we are a mixed apple/android family). They also maintain my peace of mind, knowing the magnetic plug won't damage the lightening/micro-c fitting on the phone if the cable is accidentally pulled.

I love that there is so much communication. The cables are fabulous, very fast charging and look nice too. Awesome service.

Any issue, they resolved it! The ability to use this product on multiple devices with easy makes this a must have item!

As other reviews on here have stated, this company only seems to reply to reviews on here rather than replying to actual E-Mails.

The problem for me is the cables just do NOT work! It keeps telling me my iPhone is "Not Charging". I've tried plugging it into my friends Android phone and it said it was going to take 14 hours to fully charge and in fact this number kept going up as it was draining faster than it was charging!

This cable is NOT worth the asking price! It's not even UK stock as it claims on the website as mine came from China! I've E-Mailed them asking them to return it under their 30 day guarantee and have received no communication from them whatsoever.

I do not want this cable replacing, I want to return it for a full refund. It was a pack of 2 cables and I find it difficult to believe that both cables are faulty. I therefore just believe the product is really bad quality!

I shall be performing a chargeback with my bank and raising a complaint with Trading Standards if I do not hear from you. Do NOT use this company!

Lousy customer/after sales service. Ones you have the product there is no service anymore. Here on trustpilot they give a nice answer that they are doing everything they can to solve the problem. However, in email traffic they always give a worthless disrespectful answer. They simply refuse to take responsibility when the product is found not to work properly. In my case there is clearly a defect in the cable. I want to return the product to prove that the product is not good and I want my money back, but they only want to send a new set and I don't want that anymore. Any product may have a defect but please solve it with the customer.

From start to finish the staff are exceptional! They even corrected an error for me that I had made on my purchase. My cables arrive this afternoon.

Excellent service. Product is exactly as stated and works well. Fast magnetic coupling great for in vehicle charging. I have ordered 3x. Trustworthly site.

The support was excellent with a quick response. I am looking forward to receiving my The Last Cable.

Purchased the twin pack and could not be happier, delivery was as stated and the cables do exactly as promised. Will definitely be purchasing anther pack for friends. I had a question about one of the fittings for an old device we have and got a quick response from the Company, very good service. Thank you.

This is a good product. As with all electronics the user must be aware of the technical limitations and safe use thresholds of each electronic device they plan to employ the use of. I.e. do not plug a 3 Amp cable into an output device that delivers 4 amps. It will cause any product to malfunction. Conversely do not use a 2 Amp output device with a 3 Amp cable or it will badly underperform..
This product performs as expected. It is of decent quality.
The only criticism I can levy upon this product is the magnetic connectors that plug into your phone need to be of a higher quality. They have a tendency to break down quickly in my experience.
This is the only failure point I have observed thus far in my usage and testing.

Thanks

Happy Customer.

Thelastcable:Wow what a phenomenal charging cable the innovation, the technology that has flexibility to move freely using magnet to charge your phone, where you have the phone charging slot a separate peace and the cable connects with joining the two magnets together, I recommend everyone should have this charging cable and sold at a good price!!!!!!👍🏼

Totally useless company, 14 days since I ordered and paid for my order and still no items have arrived. I have sent numerous emails starting off with enquiring where my items was until frustrated especially after reading many negative feedbacks to cancel the order and have a full refund as per their t&d's but they still are ignoring my requests. After more research Amazon offer these products at half the price and if something goes wrong at least they are willing to answer an email or pick up a telephone, which the Last Cable don't seem to have or an office address. Don't become another victim and shop elsewhere and finally they promote that they are a small family business, another lie.

Just received a reply from this useless company saying that they sent update emails, apart from the auto response to the emails no other emails have been sent.
They also sent the tracking number to verify the delivery status and it's still the same as the original email that was sent on 22 April 2022 at 12.34hrs that the sender is despatching the item, they further blame Royal Mail on having backlogs, yet another lie.
Since I ordered from this supposedly locally small business, I have ordered and received items from Ireland, China and the USA with no delivery problems.

Finally
Please give my your UK address so I can return this order when or if it arrives and get a Full refund, I have also let Clearpay know that you are not a good or reliable company and hopefully they will drop you as one of their merchants, they will be in contact with you very soon. So they have informed me.

Buyers beware of this company

10 days from order/to payment/to delivery in New Zealand. Thank you so much. So far, loving the new cables. Fast charging And as I purchased the family pack, plenty of cables.

I’d recommend to all my friends. In fact, already have. Hope they can order from you as well.

Well done folks.

Deb

Cables are great and definitely so much more useful than standard ones. My daughter and I can use the same cable when we travel now even though we have IPhone & Android. Great product and though it took a little while to arrive it was well worth it :-)