Lending Room Reviews 

1,092
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 252 reviews, reviewers overwhelmingly had a great experience with this company, noting exceptional satisfaction across all of their service interactions. Customers consistently praise the staff for their incredible helpfulness, patience, and high efficiency, which ensures that every step remains entirely smooth and stress-free. Consumers frequently highlight the outstanding customer service and clear, transparent communication provided throughout the entire financial application journey. Some people also felt that the loan approval process was remarkably fast, efficient, and straightforward from beginning to end. Reviewers deeply appreciate the consistent status updates, genuine care, and reliable professional support received from the team during challenging financial times.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and efficient support throughout the loan... See more

Service

Reviewers highlight positive aspects of service, consistently praising the reliable, fast, and stress-free... See more

Customer service

Customers had positive experiences with customer_service, noting that representatives were exceptionally... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the entire process... See more

Response time

Clients share positive opinions on response_time, highlighting consistently fast and efficient communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren - no mater the reason, nowadays seeking financial help is not easy. You made my experience an enjoyable one. You genuinely cared, you always keep me updated the whole way through, the proce... See more

Rated 5 out of 5 stars

Incredibly grateful to Michelle and team for making the entire process smooth and stress free.clearly explained every step and answered all my questions promptly. I truly appreciate Michelle’s wo... See more

Rated 5 out of 5 stars

Priyanka was so efficient. She guided me with the whole process and made it easy. I really appreciated her honesty and patience towards me. To sum up, I highly recommend Lending Room for all who wil... See more

Rated 5 out of 5 stars

Absolutely brilliant service from Lauren. She made the whole process fast, smooth, and stress-free. Communication was on point the entire time and everything was handled with zero hassle. Highly recom... See more


Company details

  1. Finance broker

Written by the company

Lending Room is a New Zealand based loan broker that helps Kiwis find finance that actually suits their situation. Instead of applying to lender after lender, you apply once with us and we do the comparing for you. We work with a wide range of trusted NZ lenders across personal loans, vehicle finance, debt consolidation and more. Our job is to understand your situation, match you with the most suitable options available, and guide you through the process from start to finish. We work for you, not the lenders. We know money can feel stressful, especially when you are trying to juggle repayments, buy a car, or get on top of a few debts. That is why we keep things simple, clear, and human. No confusing jargon, no pushy sales talk, and no judgement. Our team is based right here in New Zealand and made up of real people who genuinely want to help. We take the time to explain your options, answer your questions, and keep you updated every step of the way. Thousands of Kiwis have trusted Lending Room to help them move forward financially, and we are proud of the feedback we receive from customers who felt supported, listened to, and looked after. If you want a straightforward lending experience with people on your side, Lending Room is here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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1-star

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5.0

All reviews

(1,092)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was served again my Michelle Dent…

I was served again my Michelle Dent from The Lending Room once again where we consolidated my debt and refinanced with a new provider. The transaction was smooth and swift with very detailed assistance by the team at Lending Room. Thank you.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

The assistance and the customer service…

The assistance and the customer service was so awesome. I was so grateful that my loan was approved as most of the loan agencies didn't approve upon my request. I will recommend Lending Room to my colleges.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service.

Excellent Customer Service.

Had the pleasure of being served by Lauren Pennell for the second time and she went over and beyond as usual to ensure everything went smoothy all the way to approval. Absolute LEGEND!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Michelle was the most amazing person to work with

Michelle was an absolute angel to deal with cannot recommend her enough her customer service is impeccable she was super quick with everything and made the whole process stress free. Loan was approved within the hour and all the last bits of paperwork were done the next day. The time that she took to help me understand the process and how each step works I was blown away no question was left unanswered. Cannot wait to work with her again when I need help in the future. Keep up the amazing work ❤

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic work by Michelle & the team

Fantastic work by Michelle & the team - totally made the whole process very easy, fast and so friendly to deal with, I was able to do some debt consolidation and ended up paying less than what I was paying before hand! Totally winning at this point. Thank you!

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!! 😊

Had another smooth application process with Michelle! Approved within 24 hours with minimal paperwork and zero stress. Truly appreciate her professionalism and quick responses. Highly recommend their excellent service!

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service at its best

The amount of professionalism that Lauren showed during the entire process was exceptional.
Very good customer service.
Lauren did a great job👍
-CJ

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly impressive!

I was put onto the Lending Room by a lender I had worked with previously. I was very impressed by their communications, speed and thoroughness - and particularly the excellent customer service provided by my Loan Specialist Lauren. Got me a great result given the stressful situation of a vehicle breakdown during a tight financial month. Highly recommend!

30 September 2025
Unprompted review
Rated 5 out of 5 stars

This goes out too Michelle dent

This goes out too Michelle dent, who had helped out my family & I last year, never gave up, until she got us the help we need, honestly 10/10. If you ever need someone to give you the right advice & service. Check out Michelle at the lending room 😊

29 September 2025
Unprompted review
Rated 5 out of 5 stars

I love the communication how quick yous…

I love the communication how quick yous got back to me and how lovely stuff are im so happy to make sure I pay this fine back. im so greaful ill be sharing this company out to everyone I know I really appreciate it!!!! yous made me really happy and joy this money will help see my dad for a very long time he has only few weeks for him to live.

Thabkyou!!!!!!!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

“I had such a great experience

“I had such a great experience! The staff were friendly, professional, and went above and beyond to make sure everything was perfect. The service was fast, reliable, and exceeded my expectations. Highly recommended!”

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Based on my experience Lending Room is…

Based on my experience Lending Room is very helpful and has an excellent professional service. Thank you kindly for Michelle in her assistance and her service, and great communication too. I highly recommend to others to receive the same experience as I did. Overall top notched! I am very pleased.

24 September 2025
Unprompted review

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