Lending Room Reviews 

1,090
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 260 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and genuinely patient throughout the entire loan application. People appreciate how simple and straightforward the procedures are, making financial assistance accessible even in challenging situations. Some people also felt that the communication was top-tier, always keeping applicants completely updated every step of the way. Consumers consistently highlight that responses are remarkably prompt, ensuring that approvals happen quickly with zero unnecessary delays or hassles. Reviewers gladly recommend these reliable and trustworthy financial services to their friends and family members.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Service

Customers had positive experiences with service, consistently praising the fast loan approval and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting prompt communication and... See more

User experience

Reviewers express high satisfaction with the user experience, highlighting that the online platform is easy... See more

Response time

Consumers express complete satisfaction with the response time, highlighting that everything is handled... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren - no mater the reason, nowadays seeking financial help is not easy. You made my experience an enjoyable one. You genuinely cared, you always keep me updated the whole way through, the proce... See more

Rated 5 out of 5 stars

Incredibly grateful to Michelle and team for making the entire process smooth and stress free.clearly explained every step and answered all my questions promptly. I truly appreciate Michelle’s wo... See more

Rated 5 out of 5 stars

So happy with the whole process. Everything was so easy and straightforward, and I really appreciated the great communication from Lauren throughout. She was so helpful and made the whole experience... See more

Rated 5 out of 5 stars

Priyanka was so efficient. She guided me with the whole process and made it easy. I really appreciated her honesty and patience towards me. To sum up, I highly recommend Lending Room for all who wil... See more


Company details

  1. Finance broker

Written by the company

Lending Room is a New Zealand based loan broker that helps Kiwis find finance that actually suits their situation. Instead of applying to lender after lender, you apply once with us and we do the comparing for you. We work with a wide range of trusted NZ lenders across personal loans, vehicle finance, debt consolidation and more. Our job is to understand your situation, match you with the most suitable options available, and guide you through the process from start to finish. We work for you, not the lenders. We know money can feel stressful, especially when you are trying to juggle repayments, buy a car, or get on top of a few debts. That is why we keep things simple, clear, and human. No confusing jargon, no pushy sales talk, and no judgement. Our team is based right here in New Zealand and made up of real people who genuinely want to help. We take the time to explain your options, answer your questions, and keep you updated every step of the way. Thousands of Kiwis have trusted Lending Room to help them move forward financially, and we are proud of the feedback we receive from customers who felt supported, listened to, and looked after. If you want a straightforward lending experience with people on your side, Lending Room is here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

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5.0

All reviews

(1,090)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Priyanka was incredibly helpful…

Priyanka was incredibly helpful throughout my loan process. She guided me at every step, making everything smooth and easy to understand. Her support, professionalism, and dedication made the entire experience stress-free and enjoyable. I truly appreciate all her help — it was a great experience working with her!

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

First time applying and Lauren and the team made the process easy and detailed as possible to get the outcome I wanted. Lauren’s prompt communication got me the approval within took 1-2 business days and passed on any requests I had to make things happen for me. Super pleased!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

​​What truly sets Lauren apart is her timely execution and, most critically, her commitment to communication update seeking assistance

​When seeking assistance, especially with complex issues, you look for competence; with Lauren Pennell, you get genuine excellence. Lauren's service was truly exceptional, making her the strongest advocate I have ever worked with.
​What truly sets Lauren apart is her timely execution and, most critically, her commitment to communication updates. In a process that can often be opaque and frustrating, her frequent, clear updates were, without a doubt, the most valuable part of the experience. Knowing the status of the case at every turn removed the uncertainty and stress, effectively taking the stress away completely.
​Crucially, Lauren achieved remarkable results in a difficult case where multiple others had declined to help. Previous providers failed to grasp the underlining core issue: that sometimes effect the full impact on amputees safety needs.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Service

I had an excellent experience with The Lending Room The staff were friendly, knowledgeable, and went above and beyond to make the whole process smooth and stress-free. Communication was clear and prompt, and they were always ready to answer any questions I had.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Fast, Reliable, and Excellent Service!

I applied for a personal loan and was assisted by Priyanka, a very helpful and detailed senior loan specialist. He followed up promptly and made the whole process smooth. No unnecessary questions—loan was approved right away!
Got an update in less than 24 hours. Big thumbs up to Priyanka and the company. Highly recommended!

16 October 2025
Unprompted review
Rated 5 out of 5 stars

The Lending Room has been absolutely…

The Lending Room has been absolutely amazing! Their service was excellent and made a really hard time much easier for me. The process was simple, and they were quick to respond to any questions. Truly the best service I’ve ever had from a lender — highly recommend!

16 October 2025
Unprompted review
Rated 5 out of 5 stars

A+ service

Great communication from Lauren. She worked hard to get me a good result. Would 100% recommend The Lending Room to get the job done.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

I was served again my Michelle Dent…

I was served again my Michelle Dent from The Lending Room once again where we consolidated my debt and refinanced with a new provider. The transaction was smooth and swift with very detailed assistance by the team at Lending Room. Thank you.

9 October 2025
Unprompted review

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