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Lending Room Reviews 

1,090
•
TrustScore 5 out of 5

5.0

Finance broker
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Review summary

Created with AI, based on recent reviews

Considering 260 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and genuinely patient throughout the entire loan application. People appreciate how simple and straightforward the procedures are, making financial assistance accessible even in challenging situations. Some people also felt that the communication was top-tier, always keeping applicants completely updated every step of the way. Consumers consistently highlight that responses are remarkably prompt, ensuring that approvals happen quickly with zero unnecessary delays or hassles. Reviewers gladly recommend these reliable and trustworthy financial services to their friends and family members.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Service

Customers had positive experiences with service, consistently praising the fast loan approval and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting prompt communication and... See more

User experience

Reviewers express high satisfaction with the user experience, highlighting that the online platform is easy... See more

Response time

Consumers express complete satisfaction with the response time, highlighting that everything is handled... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren - no mater the reason, nowadays seeking financial help is not easy. You made my experience an enjoyable one. You genuinely cared, you always keep me updated the whole way through, the proce... See more

Rated 5 out of 5 stars

Incredibly grateful to Michelle and team for making the entire process smooth and stress free.clearly explained every step and answered all my questions promptly. I truly appreciate Michelle’s wo... See more

Rated 5 out of 5 stars

So happy with the whole process. Everything was so easy and straightforward, and I really appreciated the great communication from Lauren throughout. She was so helpful and made the whole experience... See more

Rated 5 out of 5 stars

Priyanka was so efficient. She guided me with the whole process and made it easy. I really appreciated her honesty and patience towards me. To sum up, I highly recommend Lending Room for all who wil... See more

Company details

  1. Finance broker

Written by the company

Lending Room is a New Zealand based loan broker that helps Kiwis find finance that actually suits their situation. Instead of applying to lender after lender, you apply once with us and we do the comparing for you. We work with a wide range of trusted NZ lenders across personal loans, vehicle finance, debt consolidation and more. Our job is to understand your situation, match you with the most suitable options available, and guide you through the process from start to finish. We work for you, not the lenders. We know money can feel stressful, especially when you are trying to juggle repayments, buy a car, or get on top of a few debts. That is why we keep things simple, clear, and human. No confusing jargon, no pushy sales talk, and no judgement. Our team is based right here in New Zealand and made up of real people who genuinely want to help. We take the time to explain your options, answer your questions, and keep you updated every step of the way. Thousands of Kiwis have trusted Lending Room to help them move forward financially, and we are proud of the feedback we receive from customers who felt supported, listened to, and looked after. If you want a straightforward lending experience with people on your side, Lending Room is here to help.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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5.0

All reviews

(1,090)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Top tier customer service!

Michelle Dent was beyond helpful! Her communication was amazing and she was extremely responsive, even over weekends. She made the experience so seamless for me! I am so grateful!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Saved us a lot of effort.

Our situation was a little outside the square and Michelle was fantastic. Made the whole process very easy and came back promptly when anything was needed. Highly recommend.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Quick & smooth process/service

I applied for an urgent loan yesterday in the afternoon & with the help of Lauren Pennell today later on in the evening I’ll be getting my loan just like that. She made the process so easy & responded really quickly highly recommend using Lending room. Thank you Lauren & Lending room

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Lauren was a dream to work with

Lauren was a dream to work with, from start to finish.
She kept me informed every step of the way via email and was always friendly and professional.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Lauren Pinell is awesome!

Lauren Pinell was so lovely and helpful. Despite being declined the first time, she went out of her way to carry on helping us. Really appreciate her efforts.

Thanks Lauren! 🙏🏽

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

The first thing that sets them apart from the rest is how simple the process was—from the moment I submitted my application through to approval. It was just about 2 business days for the whole thing.

Priyanka, who assisted me, was very professional and always took the time to respond to my enquiries. She was just an email away and replied promptly every time.

It really felt like they took the time to understand my circumstances without any judgment, which made the whole experience comfortable and stress-free.

26 February 2026
Unprompted review

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