Lending Room Reviews 

1,090
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 260 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and genuinely patient throughout the entire loan application. People appreciate how simple and straightforward the procedures are, making financial assistance accessible even in challenging situations. Some people also felt that the communication was top-tier, always keeping applicants completely updated every step of the way. Consumers consistently highlight that responses are remarkably prompt, ensuring that approvals happen quickly with zero unnecessary delays or hassles. Reviewers gladly recommend these reliable and trustworthy financial services to their friends and family members.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Service

Customers had positive experiences with service, consistently praising the fast loan approval and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting prompt communication and... See more

User experience

Reviewers express high satisfaction with the user experience, highlighting that the online platform is easy... See more

Response time

Consumers express complete satisfaction with the response time, highlighting that everything is handled... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren - no mater the reason, nowadays seeking financial help is not easy. You made my experience an enjoyable one. You genuinely cared, you always keep me updated the whole way through, the proce... See more

Rated 5 out of 5 stars

Incredibly grateful to Michelle and team for making the entire process smooth and stress free.clearly explained every step and answered all my questions promptly. I truly appreciate Michelle’s wo... See more

Rated 5 out of 5 stars

So happy with the whole process. Everything was so easy and straightforward, and I really appreciated the great communication from Lauren throughout. She was so helpful and made the whole experience... See more

Rated 5 out of 5 stars

Priyanka was so efficient. She guided me with the whole process and made it easy. I really appreciated her honesty and patience towards me. To sum up, I highly recommend Lending Room for all who wil... See more


Company details

  1. Finance broker

Written by the company

Lending Room is a New Zealand based loan broker that helps Kiwis find finance that actually suits their situation. Instead of applying to lender after lender, you apply once with us and we do the comparing for you. We work with a wide range of trusted NZ lenders across personal loans, vehicle finance, debt consolidation and more. Our job is to understand your situation, match you with the most suitable options available, and guide you through the process from start to finish. We work for you, not the lenders. We know money can feel stressful, especially when you are trying to juggle repayments, buy a car, or get on top of a few debts. That is why we keep things simple, clear, and human. No confusing jargon, no pushy sales talk, and no judgement. Our team is based right here in New Zealand and made up of real people who genuinely want to help. We take the time to explain your options, answer your questions, and keep you updated every step of the way. Thousands of Kiwis have trusted Lending Room to help them move forward financially, and we are proud of the feedback we receive from customers who felt supported, listened to, and looked after. If you want a straightforward lending experience with people on your side, Lending Room is here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

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5.0

All reviews

(1,090)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve had two successful loans with The…

I’ve had two successful loans with The Lending Room and both experiences were really good. The whole process was super easy, straightforward, and stress-free from start to finish. Everything was explained clearly and communication was great throughout. Definitely appreciated how smooth and fast the process was. Would happily recommend to anyone looking for a simple and reliable lending experience!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Difficult times made Bearable

It was one of the most difficult times for our family but Lending Room made it bearable throughout the process. We did not need to stress doing the application and communicating with the representative was the best. We were assured and satisfied! Would highly recommend!!!!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

The best

Lauren - you are a true asset and gem! Thank you for your understanding, professionalism and genuine care.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

easy

easy, they went above and beyond to make it happen for us!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Awesome Customer Service

I had an amazing experience with the team from lending room. They were really helpful in setting me up and walking me through the process. Everything was explained well and thoroughly. Thanks again team for the assistance. Was a pleasure and a Delight.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Return client

My third time using this lender, and I highly reccommend. Priyanka is particular is amazing to deal with, quick response time, respectful of your situation, does all she can to make things work while being mindful of manageable repayments.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience…

I had a really positive experience working with Priyanka. My situation wasn’t straightforward, but she stayed committed throughout the process and explored multiple options to find a solution. She was patient, professional, and clearly knowledgeable, and I always felt like she was genuinely trying to get the best possible outcome for me. I appreciated her persistence and support, especially when things became challenging. I would definitely recommend her to others needing help navigating lending options.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Michelle is the bees knees!

Michelle was absolutely amazing to deal with super professional with great customer service she made me feel very comfortable
and cared for when sorting my debt consolidation loan
Would highly recommend her to everybody thanks lending room!! look forward to next time 😃😁😁

20 April 2026
Unprompted review

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