The Lilly Pad Reviews 

162
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently note the incredibly quick dispatch times, friendly communication, and the careful, secure packaging that ensures all purchases arrive safely. Consumers also love the diverse selection of unique, high-quality products available and appreciate the very reasonable prices across the board. Though some customers noted occasional shipping delays, delivery hiccups, or minor frustrations regarding external couriers handling their valuable packages. A few people also mentioned specific inconveniences such as parcels being left unattended on front porches or receiving items with small missing parts that required prompt sorting out.

What people talk about most

Product

Clients share positive opinions on product quality and design, expressing satisfaction with their purchases.... See more

Delivery service

People report positive experiences with delivery_service, highlighting consistently quick shipping times and... See more

Quality

Customers had positive experiences with quality, expressing delight with beautifully crafted and... See more

Service

Customers consistently note positive experiences with service, describing it as helpful, friendly, and... See more

Price

Reviewers highlight positive aspects of price, noting that items are very reasonable, excellent, and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What’s not to like, very quick despatch, excellent price and customer service. We had a very small issue with a missing bracket but it was soon resolved, nothing was too much trouble. Thanks Lillypad,... See more

Rated 5 out of 5 stars

Simply amazing! Martha kept me in the loop with delivery of a special item, which I really appreciated and it arrived 3 days earlier than first thought!! Martha, you have such beautiful, unique item... See more

Rated 5 out of 5 stars

Fabulous shop with lots of unique gifts. Super speedy delivery, however there was an issue with the courier but the seller rectified and replaced immediately. Highly recommended and already have my... See more

Rated 5 out of 5 stars

Great service dispatched promptly and received within a couple of days. I ordered blue marble coasters they were beautiful lovely colours exactly as described and on the photos. Delighted with my new... See more


Company details

  1. #160 of 370 best companies in Gift shop

Written by the company

The Lilly Pad is a small, independent, family-run home décor and giftware shop with a big personality. We believe every space tells a story, and we’re here to help you fill yours with warmth and charm. Our online store is the perfect place to discover unique décor pieces and home accessories that bring character and joy to your space. Fun, quirky, and full of heart, The Lilly Pad is all about adding personality to everyday items and a little spice to your home. Our customers can always count on us to deliver something unexpected, delightful, and beautifully crafted. Explore our collection today and see what makes The Lilly Pad so special!


Contact info

4.8

Excellent

TrustScore 5 out of 5

162 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(162)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a gem 💎

Purchased online as not local to the shop itself. Fantastic service and great prices too. I would highly recommend supporting a lovely small business. Many thanks for your great customer service. Top notch 🙂

19 October 2025
Rated 5 out of 5 stars

Excellent customer service

What’s not to like, very quick despatch, excellent price and customer service. We had a very small issue with a missing bracket but it was soon resolved, nothing was too much trouble. Thanks Lillypad, would definitely recommend you.

13 October 2025
Rated 5 out of 5 stars

Really great company

Really great company. Was searching for a specific item which was expensive everywhere. Not only did they have it but, it was reasonably priced! Kept me up to date with delivery and was packaged really well. Great item too! Only issue was delivery driver left in on the porch and I was worried someone would take it

8 October 2025
Rated 5 out of 5 stars

OK they did what they said on the Tin

OK they did what they said on the Tin! Product was a decanter and was wrapped really well. Delivery took a little longer but i live in the sticks and i blame the delivery co. great experience. great product, really happy! thank you lillypadshop

30 September 2025
Rated 5 out of 5 stars

Great service and lovely coasters

Great service dispatched promptly and received within a couple of days. I ordered blue marble coasters they were beautiful lovely colours exactly as described and on the photos. Delighted with my new purchase.

23 September 2025
Rated 5 out of 5 stars

Two Bassets on a bike

I love this piece it’s so cool and beautifully made , these basset riders look as if they’re having so much fun on their bicycle
riding around my living room

4 September 2025
Rated 5 out of 5 stars

Great customer service!!!

Thank you for the excellent customer support I received recently when trying to place an offshore order. I've now received my order hassle free and look forward to visiting your shop in person one day when I'm back home in Cornwall 👍x

4 September 2025
Rated 5 out of 5 stars

What a great service

What a great service! I bought a gift online for my friend but had a question first, they replied super fast and were very helpful. I even got free shipping! It’s a gem of a shop with great stock and I hope one day I can visit in person!

9 July 2025
Rated 5 out of 5 stars

Great Shop

Absolutely fantastic service, found a quirky little bench on the site but live way too far away to collect. Spoke to the shop owner who arranged for specialised delivery at a very reasonable price and received within a few says. Lovely item and lovey shop owner 😀

4 July 2025

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