The Lilly Pad Reviews 

162
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are exceptionally beautiful, wonderfully crafted, accurately described, and arrive very quickly. Consumers also appreciate the friendly service, helpful advice, and general support provided throughout their entire shopping journey. Reviewers consistently state that items are securely packed and represent great value. However, some people mentioned occasional issues with third-party couriers, noting that delivery times could sometimes take longer or packages might be left unattended. A few other people also felt that communication or items could occasionally fall short regarding specific shipping inquiries or damaged deliveries.

What people talk about most

Product

Reviewers mention positive feedback about product, expressing delight and satisfaction with their unique... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting consistently fast shipping times and... See more

Quality

Consumers find quality to be a source of great satisfaction and delight. Reviewers consistently praise the... See more

Service

People report positive experiences with service, highlighting the friendly and welcoming staff. Consumers... See more

Order

Customers had positive experiences with order, highlighting helpful phone service and a smooth process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What’s not to like, very quick despatch, excellent price and customer service. We had a very small issue with a missing bracket but it was soon resolved, nothing was too much trouble. Thanks Lillypad,... See more

Rated 5 out of 5 stars

Simply amazing! Martha kept me in the loop with delivery of a special item, which I really appreciated and it arrived 3 days earlier than first thought!! Martha, you have such beautiful, unique item... See more

Rated 5 out of 5 stars

Fabulous shop with lots of unique gifts. Super speedy delivery, however there was an issue with the courier but the seller rectified and replaced immediately. Highly recommended and already have my... See more

Rated 5 out of 5 stars

Great service dispatched promptly and received within a couple of days. I ordered blue marble coasters they were beautiful lovely colours exactly as described and on the photos. Delighted with my new... See more


Company details

  1. #160 of 371 best companies in Gift shop

Written by the company

The Lilly Pad is a small, independent, family-run home décor and giftware shop with a big personality. We believe every space tells a story, and we’re here to help you fill yours with warmth and charm. Our online store is the perfect place to discover unique décor pieces and home accessories that bring character and joy to your space. Fun, quirky, and full of heart, The Lilly Pad is all about adding personality to everyday items and a little spice to your home. Our customers can always count on us to deliver something unexpected, delightful, and beautifully crafted. Explore our collection today and see what makes The Lilly Pad so special!


Contact info

4.8

Excellent

TrustScore 5 out of 5

162 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(162)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I absolutely adore this place.

I absolutely adore this place. Gorgeous, eccentric and colourful stuff and its surprisingly affordable. I live on other side of country and owner has got every one of my packages to me really quickly and in great condition. Lovely lady who runs the place too. Fully recommend.

2 June 2025
Rated 5 out of 5 stars

Fabulous

Absolutely brilliant customer service and communication. Helpful, personal and absolutely LOVE my chair!!
Have recommended to my friends and plan to visit the shop in person very soon!!

30 May 2025
Rated 5 out of 5 stars

Absolute perfect service fantastic…

Absolute perfect service fantastic quality goods absolute love everything about the Lilly pad superb quick delivery absolutely highly recommend without any doubt

30 May 2025
The Lilly Pad logo

Reply from The Lilly Pad

Thank you so much for your lovely review! I’m absolutely delighted that you’re happy with the service and the quality of your order. It truly means the world to me as a small, one-person business. Your support and recommendation are so appreciated — thank you again!

Warm wishes,
Marta – The Lilly Pad 💜

Rated 5 out of 5 stars

Absolutely fantastic service and…

Absolutely fantastic service and product I would highly recommend this company to anyone 100% thank you 🙏

31 May 2025
The Lilly Pad logo

Reply from The Lilly Pad

Thank you so much for your lovely review! I’m absolutely delighted that you’re happy with the service and the quality of your order. It truly means the world to me as a small, one-person business. Your support and recommendation are so appreciated — thank you again!

Warm wishes,
Marta – The Lilly Pad 💜

Rated 5 out of 5 stars

We couldn’t have been happier with our…

We couldn’t have been happier with our wedding cake! From start to finish, everything was so easy and stress-free. Nicola was incredible – her communication was warm, prompt, and professional, and she came up with flavour ideas we never would have thought of ourselves.

The cake itself was absolutely beautiful and elegant, and just as delicious as it looked. Every single guest commented on how amazingly good it tasted. We’re so grateful for Nicola’s creativity, care, and talent. Thank you for being such a special part of our day!

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service and shop

Absolutely full of amazing items you don't know you need untill you go in and look around. Customer service is absolutely excellent, deliveries have been amazing... have bought for years for my camper, home and family xx

20 April 2025

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