I had a superb experience buying my watch from Cheryl and Jack. From the first WhatsApp message, they were friendly, helpful, and never pushy. At my appointment, Jack talked me through three option... See more
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Review summary
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Reviews shaping this summary
I began using The Luxury Hut in March 2025 and have since had multiple dealings. On every occasion, they have surpassed my expectations. Products received were in immaculate condition. The Luxury Hut... See more
I was fortunate enough to come across an immaculate Juste Un Clou Cartier bangle in rose gold in the size I wanted at an amazing price, whilst a lot of jewellers are charging higher prices than th... See more
Sold a Rolex Yacht-Master through The Luxury Hut and the whole experiece was effortless. From making the initial enquiry through to receiving the money - which was inline with the price they quoted... See more
Company details
- #25 of 131 best companies in Watch shop
- #21 of 112 best companies in Jeweller
- #52 of 291 best companies in Jewellery shop
- #9 of 28 best companies in Watch repair shop
Written by the company
The Luxury Hut has been trading since 2010, as one of the most trusted and recognised names in the luxury watch and jewellery industry. With over 40 years combined experience and working alongside expert evaluators who have extensive market knowledge to determine a fair and accurate price for all luxury watch and jewellery. We buy and sell high-end luxury watches and diamond jewellery for the best prices in the pre-owned market, dealing with top brands including Rolex, Cartier, Audemars Piguet and Patek Philippe. At The Luxury Hut, we provide a large range of flexible and hassle-free services such as watch sourcing, consignment, servicing, repairs and certificate of authenticity. Call us now on 0207 242 9160 to book an appointment at our prominent Hatton Garden showroom.
Contact info
27-31, 3rd Floor, New House, 67-68 Hatton Garden, EC1N 8JY, London, England, United Kingdom
- 0207 242 9160
- info@theluxuryhut.com
- theluxuryhut.com
4.9
Excellent
749 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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The Luxury Hut are a pleasure to deal…
The Luxury Hut are a pleasure to deal with. Answering all questions about items quickly and efficiently. Cheryl and Jack are a credit to the company.
27 April 2026
Unprompted review
Reply from The Luxury Hut
Hi Laura,
Thank you so much for the lovely review. We appreciate your kind words.
If there is anything you need in the future, please don't hesitate to ask.
Kind regards
Cheryl
The Luxury Hut
Excellent customer service
I was delighted with the pre owned watch, I bought from the Luxury Hut. It was great value for money and its condition was better than I expected for the money paid. The item was delivered on time and the customer service provided by Cheryl, was first class. She couldn't have been more helpful. Excellent organisation to deal with.
27 April 2026
Reply from The Luxury Hut
Hi Jim,
Thank you very much for your kind review. It was a pleasure assisting you.
Thank you again for your business. I hope you enjoy your new item, and I look forward to the opportunity to assist you again in the future.
Kind regards,
Cheryl
The Luxury Hut
The service was as all previous reviews…
The service was as all previous reviews have said. Excellent from start to finish. I felt confident purchasing from them and would definitely recommend Luxury Hut. Would buy from them again Item was as described. Delivery was prompt and packaged securely.
27 April 2026
Reply from The Luxury Hut
Hi Amanda,
Thank you for taking the time to write us a review, we really do appreciate it.
We are delighted you are happy with our service and your order. Thank you again for the business and we look forward to assisting you again in the near future.
Kind regards
Cheryl
The Luxury Hut
Brilliant service from the luxury hut…
Brilliant service from the luxury hut from initial email to sale in person, raj was excellent was greeted, looked after an sold my rolex with no trouble very professional service deff 10/10 will cert use again , an nice coffee to boot as well
23 April 2026
Unprompted review
Reply from The Luxury Hut
Hi Martin,
Thank you so much for your review!
We’re delighted to hear you had such a positive experience from your initial enquiry through to completing the sale in person. I’ll be sure to pass your kind words on to Raj—he’ll be really pleased to hear them.
We’re glad you felt well looked after and that everything went smoothly, and of course, we’re happy the coffee helped too!
We appreciate your recommendation and look forward to welcoming you back again in the future.
Warm regards,
Cheryl
The Luxury Hut
The best luxury shop
20 April 2026
Reply from The Luxury Hut
Hi Filippo,
Thanks for your review and for your business.
Please let us know if you need anything else in the future and we would be happy to do business with you again.
Kind regards
Cheryl
The Luxury Hut
Very professional service from Cheryl
Very professional service from Cheryl, highly recommend Luxury Hut.
16 April 2026
Reply from The Luxury Hut
Dear Mr Arthur,
Thank you for taking the time to share your feedback—it’s greatly appreciated.
It was a pleasure assisting you once again, and we’re grateful for your continued support. Should you need anything in the future, I would be more than happy to help.
Kind regards,
Cheryl
The Luxury Hut
Great customer service
Great customer service, the item was exactly as described and delivered when they said it would be, cannot recommend buying from this place enough and would definitely buy from them again.
8 April 2026
Unprompted review
Reply from The Luxury Hut
Hi Alison,
We are delighted you are happy with our item and our service.
If there is anything else you need in the future please don't hesitate to let us know and we would be happy to assist you.
Thank you again for the business.
Kind regards
Cheryl
The Luxury Hut
I brought a beautiful pre owned van…
I brought a beautiful pre owned van cleef necklace. The necklace was in excellent condition. It came with all its paper work and receipt. Arrived the next day it was packed really well . I wouldn’t hesitate to use
The luxury hut again . Fantastic service
9 April 2026
Reply from The Luxury Hut
Hi Lisa,
Thank you for the lovely review.
We are glad you are happy with your purchase and our speedy delivery. We appreciate your business.
Let us know when you are ready for your next purchase and we would be happy to serve you again.
Kind regards
Cheryl
The Luxury Hut
Great service
Great service, highest quality and accurate description, no delays, easy to deal with what more could you want?
9 April 2026
Reply from The Luxury Hut
Hi Mr Cox,
Thank you for your business and your review.
I has been a pleasure to deal with you and we look forward to assisting you again in the future.
I hope you enjoy your new purchase!
All the best
Cheryl
The Luxury Hut
The watch was as new and great company…
The watch was as new and great company to deal with.
20 March 2026
Unprompted review
Reply from The Luxury Hut
Hi Warren,
Thank you very much for taking the time to leave us a review. We are so pleased to hear that you’re happy with your experience with us.
If there’s ever anything else we can assist you with, please don’t hesitate to get in touch. We’d be delighted to help.
We look forward to serving you again in the future.
All the best,
Cheryl
The Luxury Hut
Fantastic shopping experience
I had a fantastic shopping experience at The Luxury Hut. I spent hours in the store but Cheryl was very friendly, professional and patient from the beginning to the end. She supported my shopping throughout visit. I definitely recommend and would come back again. Thank you so much!
26 March 2026
Unprompted review
Reply from The Luxury Hut
Hi Makiko,
It was a pleasure assisting you during your visit to our showroom.
You are always very welcome to visit us again, and I’m delighted the piece has gone to you — it truly looked beautiful on you and I hope it brings you good luck.
Thank you once again for your business. I hope you enjoy your new piece, and I very much look forward to welcoming you back in the near future.
Kind regards,
Cheryl
The Luxury Hut
I am over the moon with my purchase
I am over the moon with my purchase.
The watch is in excellent condition just as described. It was dispatched and delivered at convenient time and Luxury Hut kept me informed of delivery, they also reached out to offer to adjust the bracelet to fit my wrist.
The watch is beautiful, in mint condition. It was difficult to source this model in pristine condition but Luxury hut delivered.
I had a pleasant experience with this company and can highly recommend them.
25 March 2026
Professional, super-efficient and honest
The Luxury Hut exceeded my expectations, from my initial on-line enquiry right through to the bank transfer, everything was executed in a professional manner, communication was excellent both over the telephone and digitally, I wouldn't hesitate to recommend this company - thank you again to the helpful staff that dealt with my transaction.
19 March 2026
Unprompted review
Lovely team very welcoming I will be…
Lovely team very welcoming I will be back to do more business
11 March 2026
Great experience from start to finish.
18 March 2026
Rolex GMT II
I bought a GMT II from Cheryl at the weekend late on and everything went very smoothly.
I would recommend The Luxury Hut to anyone who wants to buy a watch.
9 March 2026
Unprompted review
Perfect transaction. Professionals. The real deal!
Very professional from the outset. From the first message, to the meeting to completing my first purchase, the end to end experience was perfect. All down to Raj and his approach. Very personable, great comms throughout. I visited the showroom today and I must say, I am very happy with the overall experience and I will be back, thanks guys!
12 March 2026
Unprompted review
Reply from The Luxury Hut
Thank you so much for your kind words — we really appreciate you taking the time to share your experience.
It was an absolute pleasure assisting you, and I’m delighted to hear everything met your expectations from start to finish.
We’re glad you enjoyed your visit to the showroom, and we look forward to welcoming you back again soon.
All the best,
Jack
This was a very pleasant and efficient…
This was a very pleasant and efficient experience. Sent watch in, had it valued same day I accepted valuation had money in my bank in the same day. Lovely people to deal with
27 February 2026
Unprompted review
Reply from The Luxury Hut
Hello Barbara,
Thank you for your kind review. We’re really pleased to hear that you had a pleasant and efficient experience with us.
It was a pleasure dealing with you, and we truly appreciate you taking the time to share your feedback.
All The Best
Jack
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