I had a superb experience buying my watch from Cheryl and Jack. From the first WhatsApp message, they were friendly, helpful, and never pushy. At my appointment, Jack talked me through three option... See more
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Review summary
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Reviews shaping this summary
I began using The Luxury Hut in March 2025 and have since had multiple dealings. On every occasion, they have surpassed my expectations. Products received were in immaculate condition. The Luxury Hut... See more
I was fortunate enough to come across an immaculate Juste Un Clou Cartier bangle in rose gold in the size I wanted at an amazing price, whilst a lot of jewellers are charging higher prices than th... See more
Sold a Rolex Yacht-Master through The Luxury Hut and the whole experiece was effortless. From making the initial enquiry through to receiving the money - which was inline with the price they quoted... See more
Company details
- #25 of 131 best companies in Watch shop
- #21 of 112 best companies in Jeweller
- #52 of 291 best companies in Jewellery shop
- #9 of 28 best companies in Watch repair shop
Written by the company
The Luxury Hut has been trading since 2010, as one of the most trusted and recognised names in the luxury watch and jewellery industry. With over 40 years combined experience and working alongside expert evaluators who have extensive market knowledge to determine a fair and accurate price for all luxury watch and jewellery. We buy and sell high-end luxury watches and diamond jewellery for the best prices in the pre-owned market, dealing with top brands including Rolex, Cartier, Audemars Piguet and Patek Philippe. At The Luxury Hut, we provide a large range of flexible and hassle-free services such as watch sourcing, consignment, servicing, repairs and certificate of authenticity. Call us now on 0207 242 9160 to book an appointment at our prominent Hatton Garden showroom.
Contact info
27-31, 3rd Floor, New House, 67-68 Hatton Garden, EC1N 8JY, London, England, United Kingdom
- 0207 242 9160
- info@theluxuryhut.com
- theluxuryhut.com
4.9
Excellent
749 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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Great to deal with
Nerya is a stunning person, very nice to deal with. Best service, everyone is super friendly and seen many customers buying exclusive watches. Recommend this company for anyone buying/selling
2 June 2026
Unprompted review
Reply from The Luxury Hut
Hello Mariyam,
I hope you are well,
We are glad you found our service friendly and enjoyed your conversation with Nerya.
It would be a pleasure to assist you in the future if you need anything.
All The Best
Jack
Told me he was going to get me a…
Told me he was going to get me a timegrapher reading as his safe was “having maintenance” so I’d have to wait. During that time he sold the watch to someone else. No offer of securing with a deposit, no attempt to engage me in any conversation or do any of the niceties expected. I won’t be looking to by anything from this place in the future.
1 June 2026
Unprompted review
Reply from The Luxury Hut
Hello Edward,
Thank you for your feedback.
We're sorry to hear that you were disappointed with your experience.
I personally offered you the opportunity to secure the watch with a £100 deposit while we obtained the requested timegrapher reading. This option was declined, and as a result, the watch remained available for purchase
The watch was awaiting a timegrapher reading as requested; however, before we were able to access the stock and provide this information as we were undergoing maintenance.
The watch was sold before we could gain access to the watch. As we list our watches across multiple sales platforms, items remain available for purchase and can be bought instantly by other customers while enquiries are ongoing.
We apologies for any inconvenience this may have caused and hope we can do business in the future.
All the best,
Jack
The Luxury Hut
Outstanding Service — Highly Recommended
I had an excellent experience with Luxury Hut. I sold my watch quickly and the whole process was smooth and efficient from start to finish. They offered the best and fairest value compared to others I approached, and everything moved very fast right up to the meeting and final sale.
I especially want to highlight Raj’s professionalism — he was knowledgeable, transparent and very helpful throughout the process. Payment was transferred instantly to my account, which made everything even easier and stress-free.
I will definitely recommend Luxury Hut to others and will only use them again in the future. Truly the best service.
23 May 2026
Unprompted review
Reply from The Luxury Hut
Hello There,
I hope you are well,
Raj will be especially pleased to hear your kind words. We take great pride in delivering a professional and transparent service, and it's wonderful to know that his knowledge and support helped make the process a positive one for you.
Thank you for choosing Luxury Hut and for recommending us to others. We truly appreciate your trust and look forward to assisting you again in the future.
All The Best
Jack
Why do business anywhere else!
The service start to finish and everything in between is flawless. Elite team cannot recommend enough 12/10
13 May 2026
Unprompted review
Reply from The Luxury Hut
Hello George,
It was a pleasure to meet you,
We are glad you had a good experience with the team and we look forward to seeing you again in the future.
All The Best
Jack
Reply from The Luxury Hut
Hello Ian,
We are glad you had a great experience with our team and if you require anything in the future please do let us know.
All The Best
The Luxury Hut
Great customer service great watch A+
19 May 2026
Reply from The Luxury Hut
Hello Matt,
I hope you are well,
Enjoy your watch and wear it in good health.
If you need anything in the future please do let us know.
All The Best
Jack
Reply from The Luxury Hut
Hello Michael,
It was a pleasure to meet you, if you need anything in the future please do let me know.
All The Best
Jack
Really great experience with Luxury…
Really great experience with Luxury Hut. Sold my watch through them recently and the whole process was quick, smooth and straightforward from beginning to end. No hassle, no messing around, just professional and efficient throughout. Communication was spot on and payment was made the same day which was brilliant.
Would definitely recommend them to anyone looking to buy or sell a watch or jewellery piece. They’ve got a fantastic selection and the team are knowledgeable, reliable and easy to deal with. Rare these days to find a company that makes the whole process feel this easy.
6 May 2026
Unprompted review
Reply from The Luxury Hut
Hello Alin,
Thank you for your review! We're delighted to hear that your experience was smooth, straightforward, and hassle-free. It was a pleasure assisting you, and we truly appreciate your recommendation. We look forward to helping you again in the future!
All The Best
Jack
Purchase from the seller was very…
Purchase from the seller was very easy.helped with my shipping request and was more than happy with my request.great service,thank you
1 May 2026
Unprompted review
Reply from The Luxury Hut
Hello There,
I hope you are well,
Thank you for your kind review! We're so pleased to hear that you found your selling experience was easy and that we could help with your shipping request. We truly appreciate your support and hope to assist you again in the future!
All The Best
Jack
Professional
Professional, secure, polite and trustworthy. Good overall experience. Oh and great coffee!!
12 May 2026
Unprompted review
Reply from The Luxury Hut
Hello There,
I hope you are well,
I'm glad you enjoyed our coffee and your experience in our store.
If you require any help in the future please do let us know and We would be more than happy to help.
All The Best
Jack
Very Good Service
Friendly Team - very experienced & knowledgeable on the items in store - good location easy to locate in Hatton Garden - sold goods here - fair price paid for good - none beaten prices - very quick payout - thanks again for the quick service
11 May 2026
Unprompted review
Reply from The Luxury Hut
Hi Britney,
Thank you for the lovely review. It was great meeting you today.
We are glad that you are happy with our service, price and fast payout.
If there is anything you need in the future please let us know and we would be happy to assist you again.
Kind regards
Cheryl
The Luxury Hut
Great service
Cheryl was a great help and guided me through several watch options. Very welcoming and knowledgeable team!
9 May 2026
Unprompted review
Reply from The Luxury Hut
Hi Darren,
Thank you for the lovely review and for your business.
It was a pleasure meeting you and your wife on Saturday. I hope you enjoy your new watch and we look forward to hopefully seeing you again in the near future for your next purchase!
Kind regards
Cheryl
The Luxury Hut
Private sale
Great experience from the initial equity through in person service. It was very straight forward appointment with personalised service. I was very satisfied with service and outcome of the sale.
I would highly recommend.
9 May 2026
Unprompted review
Reply from The Luxury Hut
Hi Ray,
Thank you for taking the time to leave us a review.
It was a pleasure meeting you on Saturday, and we appreciate you making the trip to visit us. We’re delighted to hear that you were pleased with both the service you received and the overall experience.
Thank you again for choosing The Luxury Hut. Should we be able to assist you with anything in the future, we’d be more than happy to help.
Kind regards,
Cheryl
The Luxury Hut
All the staff were excellent and the…
All the staff were excellent and the allowed me to try on several different watches and I will be back for my second rolex very soon.
Prices are very reasonable and the product condition was far better than the description given.
23 April 2026
Unprompted review
Reply from The Luxury Hut
Hi Len,
Thank you so much for your kind review.
Our team were delighted to meet you last week and we are so please you purchased your first Rolex with us.
We look forward to seeing you again when you're ready for your second Rolex. Thank you again for the business.
Kind regards
Cheryl
The Luxury Hut
First class
From start to finish everyone was helpful. All my questions answered, video and photos of the watch sent.
They really inspired confidence and delivered on every level.
Highly recommended
19 March 2026
Reply from The Luxury Hut
Hi Bernard,
Thank you for your lovely review.
We’re delighted to hear that you’re happy with your purchase and that our team was able to provide you with a positive experience from a distance. We always strive to offer the same level of care and attention online as we do for clients visiting our showroom, so it’s wonderful to know you felt confident purchasing with us.
If you’re ever in London, we’d love for you to stop by and visit us at the showroom.
Best regards,
Cheryl
The Luxury Hut
I am back for my third watch
I am back for my third watch. That must say something absolutely awesome about Luxury Hut isn’t it?
27 April 2026
I recently bought a Rolex Sea-dweller…
I recently bought a Rolex Sea-dweller from The Luxury Hut. The service I received was excellent, as was the watch. This company certainly knows how to look after customers.
I have no hesitation in recommending them for anyone considering a purchase.
16 April 2026
Unprompted review
What a great experience with The Luxury Hut
What a great experience with The Luxury Hut. The whole purchase transaction was quick, easy, and effortless from start to finish. When a return was requested this was dealt with professionally and was straight forward to arrange, also my refund was processed swiftly without any issues. I would not hesitate to use the The Luxury Hut again in the future. Also, a shout out to Cheryl whose customer service was outstanding!
27 April 2026
Unprompted review
Reply from The Luxury Hut
Hi Michelle,
Thank you for your wonderful feedback. We really appreciate you taking the time to share your experience.
We’re so pleased to hear that both your purchase and return were handled smoothly and efficiently, as we always aim to make the process as straightforward as possible.
Thank you as well for your kind mention, it means a lot. We’re glad we could assist you, and we look forward to helping you again in the future.
Warm regards,
Cheryl
The Luxury Hut
A great experience buying a luxury…
A great experience buying a luxury Rolex Daytona from The Luxury Hut !
From start to finish, 'The Luxury Hut' and in particular Raj, my point of contact, have been super responsive, highly professional and open and transparent in their dealings.
I spotted the watch online, it was very well described with supporting high quality images online at a fair price. The sale involved a trade-in, my watch was quickly valued at a fair price.
We met at their offices in Hatton Garden to complete the deal. Easy to get, I met Raj in their plush and comfortable meeting room. The room is very well laid out, light and airy with plenty of other watches to peruse.
I was offered refreshments and despite a mistake on my part, I inadvertently communicated a service receipt as service papers, the deal was wrapped up smoothly without issues. The watch was even better in real life and I was very happy with the final deal, Raj was a gentleman throughout.
I also have to thank his boss, who took the time to come out and chat, as well as adjusting the strap for me. It was a pleasure to hear his watch insights and experiences, both highly entertaining and enlightening.
I have bought many watches from a number of dealers both within and outside of the UK.
The experience of dealing with 'The Luxury Hut' is up there with the best, and I have no hesitation in recommending to anyone looking to buy a watch.
Super professional, no gimmicks or inflated pricing and discounting, just old fashioned proper trading - when I am next in the market to buy 'The Luxury Hut' will be my first port of call !!
29 April 2026
Reply from The Luxury Hut
Hi Narinder
Thank you for such a detailed and thoughtful review—we really appreciate you sharing your experience.
We’re so pleased everything came together smoothly, from your initial enquiry through to completing the trade-in and finalising the purchase in Hatton Garden. It’s great to hear that you found the process clear and straightforward, and that the watch exceeded expectations in person.
Raj will be delighted to read your comments, and I’ll also pass on your kind words to the team. We’re glad you enjoyed your time with us in the showroom—it’s something we aim to make as relaxed and enjoyable as possible.
Thank you again for your recommendation and for choosing us. We’d be delighted to assist you again when the time comes for your next piece.
Best regards,
Cheryl
The Luxury Hut
I have been looking for a Rolex…
I have been looking for a Rolex Skydweller for months then come across The Luxury Hut, made contact and nothing was too much trouble, asked for a video of the watch I was interested in and the sent it with in minutes of my request. The watch was very competitive priced so ordered and it was just as described perfect condition. When I look to purchase from the grey market The Luxury Hut will be my first port of call.
Thanks for such a great service.
Dean
23 April 2026
Unprompted review
Reply from The Luxury Hut
Hi Dean,
Thank you for your great review.
We’re so pleased we could help you secure the Rolex Sky-Dweller you’d been searching for. It’s good to hear the quick turnaround on the video and communication made the process easier for you, and that the watch arrived exactly as expected.
Your support and confidence in choosing us means a lot, and we’d be more than happy to assist you again in the future.
Best wishes,
Cheryl
The Luxury Hut
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