Nerya & Raj ( and the young lady) made my day by welcoming me to luxury hut. The charismatic Nerya inspected my Rolex and quickly offered me a figure that was a lot more than a very reputable comp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a great experience this morning with Nerya and Kara at The Luxury Hut. I made an appointment and called in to the store. I was welcomed and enjoyed a wonderful service experience from people th... See more
I had a superb experience buying my watch from Cheryl and Jack. From the first WhatsApp message, they were friendly, helpful, and never pushy. At my appointment, Jack talked me through three option... See more
Company replied
I began using The Luxury Hut in March 2025 and have since had multiple dealings. On every occasion, they have surpassed my expectations. Products received were in immaculate condition. The Luxury Hut... See more
Company details
- #27 of 131 best companies in Watch shop
- #22 of 113 best companies in Jeweller
- #53 of 292 best companies in Jewellery shop
- #9 of 28 best companies in Watch repair shop
Written by the company
The Luxury Hut has been trading since 2010, as one of the most trusted and recognised names in the luxury watch and jewellery industry. With over 40 years combined experience and working alongside expert evaluators who have extensive market knowledge to determine a fair and accurate price for all luxury watch and jewellery. We buy and sell high-end luxury watches and diamond jewellery for the best prices in the pre-owned market, dealing with top brands including Rolex, Cartier, Audemars Piguet and Patek Philippe. At The Luxury Hut, we provide a large range of flexible and hassle-free services such as watch sourcing, consignment, servicing, repairs and certificate of authenticity. Call us now on 0207 242 9160 to book an appointment at our prominent Hatton Garden showroom.
Contact info
27-31, 3rd Floor, New House, 67-68 Hatton Garden, EC1N 8JY, London, England, United Kingdom
- 0207 242 9160
- info@theluxuryhut.com
- theluxuryhut.com
4.9
Excellent
750 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently purchased a Rolex datejust…
I recently purchased a Rolex datejust from you the service I received was excellent a joy to meet you both I could not recommend this company enough would certainly buy from here again keep up the standards
8 August 2025
Unprompted review
Bought a watch to then be told it was…
Bought a watch to then be told it was faulty even tho it was advertised for sale shouldn’t you be checking if it’s working before you put for sale?? Agreed to fix and let me know but because they have spent more money to fix they didn’t want to sell me the watch at that price so they just refunded me automatically with out asking if I’m ok with this then they advertise the watch for sale £500 more than what sold it to me for
14 August 2025
Just made my second purchase from The…
Just made my second purchase from The Luxury Hut. Very friendly and personal communication. Secure postage and packaging with an extremely fast delivery. Beautiful items as described.
14 August 2025
Super happy used Breitling condition…
Super happy used Breitling condition like new. Very trustworthy company and excellent customer service.
29 July 2025
Unprompted review
Reply from The Luxury Hut
Dear Micheal,
Thank you for the lovely feedback! We're delighted to hear you're enjoying your Breitling and that our service met your expectations. It's always our goal to provide trusted, top-quality experiences.
– The Luxury Hut Team
Wonderful experience
Raj and all the staff were wonderful. I sold and bought a watch from them. There was no pressure whatsoever. The whole experience was lovely, such friendly people. I can’t recommend enough.
Massive thanks
23 July 2025
Unprompted review
Reply from The Luxury Hut
Dear Carol,
Thank you for the wonderful review! We're so pleased to hear you had a great experience buying and selling with us. Raj and the team truly appreciate your kind words. We’re always here to help — thanks again!
– The Luxury Hut Team
Rolex Milgauss
A fantastic selection of high quality watches at an extremely reasonable price. Good bunch of people too.
I would definitely recommend & they will be my first port of call upon my next purchase.
23 July 2025
Reply from The Luxury Hut
Thank you for your kind words and recommendation!
We’re delighted to hear you enjoyed our selection and found the experience positive. It means a lot to know we’ll be your first stop for your next purchase — we look forward to welcoming you back!
Kind regards,
The Luxury Hut Team
Recent Timepiece Purchase
I recently Bought a watch from The Luxury Hut and was very impressed with their professionalism efficiency and negotiation. The timepiece was well package, delivered on schedule with tracking and signed for. Cheryl provided excellent comms, payment process arrangements and scheduled the delivery to suit my requirements.
Last but not least, the watch was perfect and thoroughly as described.
Thank Luxury Hut and Cheryl.
18 July 2025
Unprompted review
Reply from The Luxury Hut
Dear Graham,
Thank you so much for your kind words and thoughtful feedback.
We’re delighted to hear that you were pleased with the service, communication, and your new timepiece. Cheryl and the team truly appreciate your recognition, and it was a pleasure assisting you throughout the process.
We hope you enjoy your watch for years to come and look forward to welcoming you again in the future.
Kind regards,
The Luxury Hut Team
good service happy with new Rolex very…
good service happy with new Rolex very well presentable on arrival
15 July 2025
Reply from The Luxury Hut
Dear Kirk,
Thank you for your feedback!
We’re so glad to hear you’re happy with your new Rolex and that it arrived in excellent condition. Enjoy your timepiece, and we hope to assist you again in the future.
Kind regards,
The Luxury Hut Team
Really experienced staff Explaining the…
Really experienced staff Explaining the options available and making buying my 1st Luxury Watch a true pleasure, polite, no pressure ,super clean 100% Genuine Products and Priced fairly + 12 months warranty included. Raj was brilliant made the whole process as easy as blueberry pie and gave a touch of magic that I needed to purchase without fear of a super clone landing on my lap. Respect fella will see ya again!
18 July 2025
Unprompted review
Reply from The Luxury Hut
Dear Richard,
Thank you for the fantastic feedback!
We're thrilled to hear that your first luxury watch experience was such a pleasure. Raj will be especially pleased to know he made the process smooth and reassuring for you. We take great pride in offering genuine timepieces, fair pricing, and a pressure-free environment — so it means a lot to hear that reflected in your experience.
Enjoy your new watch, and we look forward to seeing you again!
Kind regards,
The Luxury Hut Team
Thank you for making buying my Rolex…
Thank you for making buying my Rolex such a wonderful experience.
15 July 2025
Unprompted review
Reply from The Luxury Hut
Thank you for your lovely message!
We’re delighted to hear you had such a positive experience buying your Rolex. It was a pleasure to assist you, and we hope you enjoy your new watch!
Kind regards,
The Luxury Hut Team
Reply from The Luxury Hut
Thank you for your feedback!
We’re so glad to hear you love the bracelet and that everything arrived on time. It was a pleasure assisting you, and we look forward to helping you again in the future.
Kind regards,
The Luxury Hut Team
Luxury Hut , great people.
Quick an easy transaction, great communications by great people!
18 July 2025
Reply from The Luxury Hut
Thank you! We’re delighted to hear you had a smooth transaction and great communication. It was a pleasure assisting you!
Kind regards,
The Luxury Hut Team
Great place to go for your watch the…
Great place to go for your watch the ppl are very nice n friendly 👍🏾💯
15 July 2025
Unprompted review
Reply from The Luxury Hut
Dear Dele,
Thank you so much for your kind words!
We’re happy to hear you enjoyed your experience with us. Looking forward to helping you again!
Kind regards,
The Luxury Hut Team
Raj was a pleasure to deal with
Raj was a pleasure to deal with. Very friendly, welcoming and professional. Nerya (MD) was a pleasure to do business with. Very pleasant and friendly. They gave me a very fair price for my watch and didn’t once try to negotiate down the price. They also have a fantastic selection of high end watches to choose from. Very highly recommend The Luxury Hut.
14 July 2025
Unprompted review
Reply from The Luxury Hut
Thank you for your wonderful feedback!
We’re delighted to hear that Raj and Nerya provided you with such a positive experience. We always strive to offer fair prices and a great selection, so your recommendation means a lot to us.
We look forward to welcoming you back to The Luxury Hut soon!
Kind regards,
The Luxury Hut Team
A pleasure to deal with.
A pleasure to deal with.
I recently Bought a watch from The Luxury Hut and was very impressed with their professionalism and efficiency. Cheryl was helpful on the telephone and couldnt do enough for me, the watch was extremely well packed, arrived when they said it would, tracked and signed for. I will certainly buy from them again.
Thankyou Cheryl.
9 July 2025
Reply from The Luxury Hut
Thank you for your kind words!
We’re delighted to hear that Cheryl and the team provided you with excellent service and that your watch arrived safely and on time. We look forward to assisting you again with your next purchase.
Thank you again for choosing The Luxury Hut.
Kind regards,
The Luxury Hut Team
Great experience
Great experience, Jack was helpful and knowledgeable, insured the watch on the spot , very happy
9 July 2025
Unprompted review
Reply from The Luxury Hut
Thank you for your feedback!
We’re glad to hear Jack provided helpful and knowledgeable service, and that you’re very happy with your watch. We look forward to assisting you again!
Kind regards,
The Luxury Hut Team
The Luxury Hut, outstanding
Exceptional service from start to finish, I enquired into a part exchange for a watch I owned, I had an immediate response and sent my watch to them, I had a call from them to tell me it had arrived, within the hour I was given a very fair offer and I part exchanged it for pre owned watch, which arrived in superb packaging, the watch was in perfect condition and this was all done in less than 48 hours, Raj was brilliant throughout, professional and friendly, I would not hesitate in recommending them and hope to do more business with them in the future 10/10 service
10 July 2025
Unprompted review
Reply from The Luxury Hut
Thank you so much for your fantastic feedback!
We’re thrilled to hear that your part exchange experience was smooth and efficient, and that Raj provided excellent service throughout. It means a lot to us that you felt well taken care of and satisfied with your new watch.
We look forward to assisting you again in the future!
Kind regards,
The Luxury Hut Team
Reply from The Luxury Hut
Thank you! We’re glad to hear Jack was super.
We appreciate your feedback!
Kind regards,
The Luxury Hut Team
Absolutely fabulous service
Absolutely fabulous service from the luxury hut found the watch I wanted at a fantastic price couldn't be happier excellent communication and exceptional service.
2 July 2025
Reply from The Luxury Hut
Thank you for the great feedback!
We're so glad you're happy with your watch and the service.
Best regards,
The Luxury Hut Team
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