The Medicare Family Reviews 

1,079
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 327 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making complex processes easy to understand. Many people highlight the exceptional customer service, noting that agents are patient, caring, and dedicated to finding the best solutions for individual needs. The overall service is frequently described as excellent, with consumers appreciating the clear explanations, stress-free process, and the ability to make informed decisions. Reviewers are particularly impressed with the prompt responses and the ongoing support provided, ensuring they feel confident and well-guided. However, some people mentioned instances where the agent seemed to operate on a checklist, providing only basic information and not actively exploring different options.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their professionalism, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and knowledge of... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and knowledge of... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction and delight with... See more

Customer communications

Consumers find contact to be a positive experience, with many expressing satisfaction after reaching out for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd seen Sylvia Gordon of The Medicare Family post educational videos on Tik Tok. I called the company for help. Austin Hindes took all my medical information & set me up with broker Liz Trevino. She... See more

Rated 5 out of 5 stars

Maddie Crispino helped me with a focused, detailed and to-the-point advice. She crystallized so much (all) useful information – that too in aesthetically pleasing manner! Her cautionary notes when nee... See more

Rated 5 out of 5 stars

So far I have been really impressed! Both Austin Hindes and Tim Smith were very helpful, patient, and very knowledgeable about all the ins and outs of signing up for Medicare plans. Both sent follow... See more

Rated 5 out of 5 stars

I was very reluctant to go this route to get a new Medicare plan for 2026 since my plan was the one to cancel renewal for next year. I happened to get their agent Jordan Miller and I have to say, he... See more


Company details

  1. Health insurance agency
  2. Insurance agency

Written by the company

The Medicare Family is a family-owned, insurance agency that specializes in helping seniors across the country find the right Medicare plan for their situations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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5.0

All reviews

(1,079)

318 reviews in the last 12 months

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Rated 5 out of 5 stars

I was very reluctant to go this route…

I was very reluctant to go this route to get a new Medicare plan for 2026 since my plan was the one to cancel renewal for next year. I happened to get their agent Jordan Miller and I have to say, he was the best I have ever had in all my years of coverage Polite, knowledgeable, courteous and all the other things you always hope for in your search! If you want total coverage and just what you are looking for call Jordan. Besides, he is not my relative or ever heard of him before!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Alex Mellinger did a great job helping…

Alex Mellinger did a great job helping me get the best plan for my needs, and I will definitely be using your company for all of my future needs and will be referring all of my friends and family to reach out to Alex and his colleagues from now on. Thanks again, Alex, for your help! Eleazar (Charlie) Hernandez

2 December 2025
Unprompted review
Rated 5 out of 5 stars

The Medicare Family Delivers on Their Promise

I'd seen Sylvia Gordon of The Medicare Family post educational videos on Tik Tok. I called the company for help. Austin Hindes took all my medical information & set me up with broker Liz Trevino. She guided me through the Medicare plans available in my area, helping me choose one that provides more coverage & better benefits at $200/month less than my current plan! I'm grateful for her expert guidance.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

The assistance I received from Casey…

The assistance I received from Casey Sullivan in applying for Medicare coverage was nothing short of excellent. This agent knows Medicare! Casey was knowledgeable, and patient in answering my questions, giving me the time I needed to make the right choice for me. The process was pain free. In the end I know I received the best service available. Do not hesitate to consult The Medicare Family. Highest recommendation!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

The Medicare Family

The call from Mike Locke was very informative. He checked my existing coverage and assured me I was on the right track! He also said to call him any time with Medicare questions! What a great service!

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Liz Trevino with The Medicare Family

What a Life Savor Liz Trevino was! She was extremely knowledgeable, pleasant and patient. My husband and I had many questions regarding which plan to choose, and she was so helpful. I am so thankful we made an appointment with Liz with the Medicare Family.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Medicare Family is a great source of info

Jon was very cordial and easy to talk to right off the bat. I did a lot of research ahead of time but he still explained the important points in a way that was very helpful to refer back to if necessary. I love watching Silvia’s videos and it just so happened that she answered one of my questions just three days ago. The videos are a great source of info. AA++

1 December 2025
Unprompted review
Rated 5 out of 5 stars

The Medicare Family is awesome!

I cannot say enough about the guidance Casey Sullivan from The Medicare Family provided me during my transition into the Medicare world. He is extremely knowledgeable, professional, and very easy to work with. Casey offered clear options, and with each the associated plusses and minuses. I'm still gong through the lengthy process but expect everything to be fully in place very shortly.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Help from the Hat Lady

I had been seeing “The hat lady” talking about Medicare on Facebook. She was always informative and knowledgeable. I realized I needed help with Medicare and quick. I liked that The Medicare Family would give me an ongoing relationship and resource. I talked with Peggy Willem about my situation and she was wonderful in explaining everything. She then was able to find solutions and get me set up all in one phone call. Thanks Peggy!!

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Alicia is Wonderful

Alicia is Wonderful! And so is Medicare Momma! Can’t say enough good things. I’ve been consulting with Alicia for my coverage for about 4 years and could not be happier!

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Julia is knowledgeable

Julia is knowledgeable, efficient and trustworthy! She returns calls, answered all my questions without any signs of frustration. A definite recommendation!

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Complex Issues Made Enjoyable

I enjoyed working with my agent Liz because she was professional, knowledgeable, kind, courteous & patient while assisting me with Medicare B options and enrollment complexities.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Medicare Open Enrollment Sign-up

Maddie was wonderful and took extra time to explore many plan options, and she customized her search to accommodates my unusual needs. She was patient and helpful. I am very pleased with my decision to request help from the folks at The Medicare Family.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Help with Our Medicare Decisions

Once again The Medicare Family helped with our Medicare Advantage enrollment. Our current plan was being cancelled, but Austin Hindes was able to help us search and find a suitable replacement. As always, we received fantastic and friendly service.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Recommend

Working with Aaron getting set up was very easy and made me feel comfortable. He was a great resource to aid my understanding of Medicare programs that worked for me.

20 November 2025
Unprompted review

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