The Mortgage Mentors Reviews 

303
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing professional, patient, and dedicated guidance through complex mortgage processes from start to finish. Many people note that daily communication is exceptionally clear, prompt, and always available whenever questions or concerns naturally arise. Consumers appreciate how wonderfully easy and entirely stress-free the team makes even the most challenging financial situations for buyers. Reviewers also mention that the expert brokers consistently go above and beyond to find tailored alternative lenders and secure fantastic deals. Buyers feel deeply supported and well-informed throughout lengthy property purchases, making the entire journey remarkably smooth and reassuring.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as exceptionally professional, patient, and... See more

Service

Users describe positive interactions with service, highlighting a seamless, pain-free, and straightforward... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the timely and supportive guidance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We sincerely like to thank Jack and Naz for their outstanding support in guiding us through our mortgage and helping us secure the property we truly wanted. Your patience, and dedication made the... See more

Rated 5 out of 5 stars

From remortgaging our previous home to securing the right mortgage for our new one, Chris and Naz provided excellent advice and timely support every step of the way. They made the whole process straig... See more

Rated 5 out of 5 stars

Jack is a miracle worker. My situation is non-standard , and I was worried about getting approved. Jack and Naz expertly guided me, found a lender that was the perfect fit for my profile, and secure... See more

Rated 5 out of 5 stars

Jack has supported me getting my business up and running for the last 12 months giving me some bespoke advice. I was sent his way by another home owner I work with in my day job. He is a top man with... See more


Company details

  1. Mortgage broker

Written by the company

The Mortgage Mentors are a mortgage brokerage in the UK who help clients with enquiries from first time buyers to portfolio landlords, from residential to buy to let and from self employed applicants in the UK to foreign investors and everything in between. Founded based on a reputation of being able to help clients where other brokers often can't, The Mortgage Mentors strive to offer an exceptional service and fulfil the companies vision of making as many people as possible aware that they are able to achieve a mortgage and ensure The Mortgage Mentor are the firm best equipped to help them with their needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

303 reviews

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5.0

All reviews

(303)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic experience

It can be tricky navigating the best mortgage deals on the market and finding the right company to help you, but we can’t fault The Mortgage Mentors. They were thorough, clear and extremely helpful from the first phone call. Chris patiently explained all of our possible scenarios and was approachable throughout the process. When handing over to his colleague, Nasreen, she continued to provide fantastic service. We would highly recommend them to friends and family.

18 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service!

We used The Mortgage Mentors for the purchase of our property and we simply could not have done it without them. Initially contacted by Chris who was able to provide an excellent mortgage deal based on our situation. Chris and Nasreen have been superb, supporting us throughout the purchase. They have been professional, pro-active and polite and were always available by telephone or email when we had a query. We cannot thank them enough for helping us secure our dream home and will recommend them to anyone looking for a mortgage broker.

2 April 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant and friendly service

The whole process from start to finish was made so easy by Jack and the team at TMM. Such a professional and a friendly service throughout. Happy to adjust the figures several times based on our needs and ensured we got the best deal possible. Made remortgaging so easy and quickly and would definitely recommend!

1 April 2022
Unprompted review
Rated 5 out of 5 stars

Very Professional and sound advice!

Great advice from Jack at the mortgage mentors. He was thorough when explaining things to me. There were a few moving parts in my situation and Jack was knowledgeable about the process I would be best off going through even to the point of pointing me in the direction of my existing lender as they may have been able to provide me benefits a new lender may not have been able to. Definitely a safe pair of hands and would reach out to again in the future. Highly recommend.

31 March 2022
Unprompted review
Rated 5 out of 5 stars

I cannot recommend these guys enough

I cannot recommend these guys enough. Always on the ball and proactive - which is rare to see these days! Going through the whole mortgage process can be a daunting experience, however not with Jack, Chris and Naz. Nothing is too much trouble and they truly get their hands dirty often beyond the call of duty.

14 March 2022
Unprompted review
Rated 5 out of 5 stars

Great service and personal touch.

Very helpful and informative and a very easy process and great advice.
Lots of options and explained in detail by a helpful friendly team.
I would recommend to anyone first time or re mortgage.

10 March 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Service!

Chris Hall has been amazing throughout my whole mortgage process. Before being told about the Mortgage Mentors I was let down by numerous other brokers and independent mortgage advisors. I was signposted to The Mortgage Mentors through my bank who referred me to the Unbiased website. The Unbiased team then placed me in contact with The Mortgage Mentors. From there I was contacted by Chris who listened to the information I had and what I had found to be poorly impacting my journey to getting a mortgage. Throughout he has reassured me and explained the whole process. It was due to Chris’s previous work with shared ownership mortgages and him being able to speak with lenders directly about the issues impacting my journey which at last got me my final mortgage offer. Chris always had time to listen to my questions and went the extra mile in contacting me out of hours to ensure my mortgage was obtained as fast as possible. I now have a mortgage and hope to have the keys to my new first home soon. When Chris obtained a lender for me I was then left in the capable hands of Nasreen who chased up the lender for their answers along with letting me know of any paperwork that was required from me. Nasreen is still liaising with my solicitor and the lender so that the process goes through as fast and as smoothly as possible. The service Chris and Nasreen has provided me has been excellent and I will be looking to use then again in the future when I need to review my mortgage. I cannot praise them enough for helping me get my mortgage as soon as was possible due to the time constraint on the house I wished to purchase.

Many Thanks again Chris and Naz,
Eloise

10 March 2022
Unprompted review
Rated 5 out of 5 stars

Was having a hard time with my previous…

Was having a hard time with my previous broker but luckily I found Jack and Nas at The Mortgage Mentors. They were more than happy to help me out and take over. Have received my mortgage offer yesterday and couldn’t be happy with their service. Worth every penny! Big thanks Nas and Jack.

8 March 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service

We couldn’t praise Jack and Nasreen enough, they have been excellent throughout the whole process, given us amazing service and have been so lovely and informative.

Thankyou both so much for your help! :)

Sophie and Paul

21 February 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Clear and concise communication throughout made the process stress free.

Jack and Naz were both very efficient and were able to provide me a mortgage offer in 2 days! Jack was very helpful throughout and was able to accommodate changes while informing me of different options. Naz kept me fully updated and was also very informative. They even managed to reduce my mortgage term and reduce monthly payments.

I would 100% recommend The Mortgage Mentors to anyone who is looking for a broker and I will be using again.

18 February 2022
Unprompted review
Rated 5 out of 5 stars

Chris is an incredible mortgage broker

Chris is an incredible mortgage broker. He is very professional and extremely reliable. His service is premium, he was always available even on weekends and at short notice to provide us with advices and/or documents we needed. He is very patient and always made sure we understood every stage of the process. He is by far the best so, I definitely recommend him!

6 February 2022
Unprompted review
Rated 5 out of 5 stars

Truly 5 star service!

Chris worked on our mortgage options until we were completely satisfied. Very professional, patient and always available to answer any questions, no matter how small they were! His commitment to deliver 5 star service is truly seen and we couldn’t asked for better help in this process of finding best mortgage for our new home. Thank you Chris!

Anna & Ludovic

6 February 2022
Unprompted review
Rated 5 out of 5 stars

Professional, Fast and Efficient

Jack and Naz were both excellent in providing a fast and professional service. Jack was able to very quickly understand our needs and circumstances, and recommended a product ​that was a great fit. Naz worked tirelessly to ensure we were kept fully updated; we are delighted to say the whole process was seamless.

I have no hesitation in recommending The Mortgage Mentors to anyone who is looking for a broker. They are brilliant.

26 January 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Mortgage Advisors....

Jack and his team have helped us remortgage and obtain extra funds a few times. They provide excellent advice and always go above and beyond to make sure you come away feeling very satisfied with the service you have received. Could not recommend highly enough.

10 January 2022
Unprompted review

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