The Mortgage Mentors Reviews 

302
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their outstanding support, patience, and dedication, making the process smooth and reassuring. Reviewers highlight the team's expertise and knowledge, noting their ability to expertly guide and provide invaluable information. Communication is top-notch, with staff being prompt, responsive, and always available for questions. The service provided is consistently excellent, with many people appreciating the personalized and supportive approach throughout. Consumers report securing great mortgage deals and experiencing stress-free transactions, even in challenging situations. Reviewers are particularly impressed by the company's proactive nature, efficiency, and commitment to going the extra mile, ensuring a highly competent and organized experience from start to finish.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as highly competent, organized, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the friendly, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We sincerely like to thank Jack and Naz for their outstanding support in guiding us through our mortgage and helping us secure the property we truly wanted. Your patience, and dedication made the... See more

Rated 5 out of 5 stars

Jack is a miracle worker. My situation is non-standard , and I was worried about getting approved. Jack and Naz expertly guided me, found a lender that was the perfect fit for my profile, and secure... See more

Rated 5 out of 5 stars

Jack has supported me getting my business up and running for the last 12 months giving me some bespoke advice. I was sent his way by another home owner I work with in my day job. He is a top man with... See more

Rated 5 out of 5 stars

Chris and Naz were absolutely fantastic in helping us to secure a great mortgage rate. They were both incredibly patient, and Chris was always happy to jump on a call whenever we needed it. I would hi... See more


Company details

  1. Mortgage broker

Written by the company

The Mortgage Mentors are a mortgage brokerage in the UK who help clients with enquiries from first time buyers to portfolio landlords, from residential to buy to let and from self employed applicants in the UK to foreign investors and everything in between. Founded based on a reputation of being able to help clients where other brokers often can't, The Mortgage Mentors strive to offer an exceptional service and fulfil the companies vision of making as many people as possible aware that they are able to achieve a mortgage and ensure The Mortgage Mentor are the firm best equipped to help them with their needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(302)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jack and Naz were both superb

Jack and Naz were both superb, found me a solution to a problem that others had tried and failed to achieve. Couldnt have bought my new home without their hard work and dilligence.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Been using Jack for a while now Jack and his team have always been very quick in organising a Morgage offer. If you want quick and efficient service Jack is your man.
As always thanks to you yourself and your team.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Remortgage to let

Chris helped to sort out our remortgage under pretty difficult circumstances. He found the best of the limited options available and explained everything with great clarity. Then he passed us over to the very capable and helpful Nasreen who followed everything through to the end. Great service throughout and will definitely return to them when it comes up for renewal. Would highly recommend

9 October 2024
Unprompted review
Rated 5 out of 5 stars

From start to finish everything has…

From start to finish everything has been so easy for our re mortgage especially when we thought we may not have many options if any! Jack & Naz were so efficient! I would highly recommend Jack to anyone especially if you think you haven’t got many options, he was fantastic! Thank you so much!

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic delivery from Jack and Naz

Jack and Naz were fantastic through the whole process of delivering our new mortgage. From first discussion with Jack through all the efficiency of Naz’s logistics absolutely nothing could have been better. I rarely do reviews but I see that Mortgage Mentors have a straight 5.0 score - there is one reason for that imo - it’s because they are that good. Great delivery with perfect efficiency. Mike and Carrie

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service - highly recommended!

I highly recommend The Mortgage Mentors.

Jack and Naz provided exceptional support throughout what turned out to be a longer and more complex remortgage process than we anticipated.

At every stage, they were both informative and reassuring, which helped ease our concerns. From the beginning, Jack took the time to understand our financial situation, our needs, and both our short- and long-term goals regarding our mortgage. He successfully secured us a new mortgage at a lower rate than we could find elsewhere, and we also benefit from the added flexibility of having a portable product. This means that even though we have fixed our mortgage for an additional five years, our short-term goal of moving properties in the next two years remains achievable.

Jack is incredibly knowledgeable and has addressed all the questions I raised, no matter how trivial I thought they might be.

If you're seeking a reliable and experienced mortgage broker or advisor, look no further!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Worth every star

Jack and his team were truly 5 stars! Made everything so simple, explained everything and made us both feel at ease! If you want a mortgage go through the mortgage mentors!!
Couldn’t recommend highly enough

1 March 2025
Unprompted review
Rated 5 out of 5 stars

5 stars!

I’ve never left a review before but feel the need to so for Jack and Naz. I thought I didn’t have a lot of options for getting a mortgage due to my circumstances however I was totally wrong. Jack has been absolutely amazing, honestly 10/10. He’s answered all my questions and reservations I’ve had and managed to secure me a mortgage deal with the monthly payments I wanted. He’s taken his time to understand what I need and managed to do exactly that, he is very good at what he does and very knowledgeable. Naz has kept me updated during the mortgage application process and has been so helpful. I really appreciate everything that they’ve done for me so far and I would hands down recommend them to anyone who’s looking for a mortgage. Definitely worth 5 stars and more!

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from The Mortgage Mentors!

I cannot recommend Chris and Nasreen from The Mortgage Mentors highly enough. They provided exceptional support throughout my mortgage journey, always offering the best solutions tailored to my needs. My case took longer than usual as I searched for the right property, but Chris was incredibly patient, proactive, and knowledgeable. He guided me through every step, explaining complex details clearly and presenting options I didn’t even know were available. Thanks to their expertise and dedication, I secured the best mortgage offer. Truly outstanding service—professional, reliable, and beyond helpful!

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Mortgage Service – Highly Recommended!

I recently worked with Chris and Naz to secure a mortgage for my new home, and I couldn't be happier with the service I received. From the initial consultation to the final approval, they were professional, knowledgeable, and incredibly helpful.
They took the time to understand my financial situation and provided tailored advice to help me find the best mortgage deal. The communication was excellent throughout the process, and they were always available to answer any questions I had.

What really stood out was their efficiency—everything was handled smoothly and quickly, making the experience stress-free. If you're looking for a reliable mortgage provider in the UK, I highly recommend them!

Would definitely use their services again in the future.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Chris made the mortgage process smooth, stress-free, and even enjoyable! He was professional, knowledgeable, and always available to answer our questions. He went above and beyond to secure a great rate and kept us informed every step of the way. Superb service!. If you need a mortgage broker who genuinely cares and delivers outstanding results - highly recommend Chris!

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Superb

Chris and Naz were superb. Patient in the early phases with my questions, dynamic when they needed to be, kept an eye on market movements before exchange and completion and kept up the pressure to see a successful purchase. Wl be going back when our fixed rate deal comes to an end.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Service!

Chris provided a brilliant service for us. He gave us hard truths and provided great advice above and beyond what is necessary or expected of him, and as a result assisted with in getting the best deal for us. Between Chris and Nasreen we were able to get the best fit for our mortgage and within the short amount of time that it had to be done in.
Many thanks, and would definitely recommend Mortgage Mentors to anyone.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Attentive Mortgage Mentor who puts the customer needs first!

Jack is a fantastic mortgage advisor who puts the wants and needs of his customers before anything else. He is attentive and lays out a wide range of options for you based on your discussions, and works efficiently to put everything required in place for you.
I cannot recommend the Mortgage Mentors highly enough!

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Jack was recommended to me through a community group. He was very friendly, responsive and the mortgage was arranged swiftly and without any stress or delays. Would recommend to anyone.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Both Jack and Naz, went above and beyond sorting out our BTL mortgage for our first property to let.
The process was explained well on every stage regularly.
Thank you so much.
Definitely highly recommended

31 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look