The Muzzle Shop Reviews 939

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the excellent fit and comfort for their dogs, which often surpasses previous muzzles from other brands. Many appreciate the lightweight design, allowing their pets to pant and take treats easily. The delivery service is frequently mentioned as fast and reliable, with many orders arriving quickly, even internationally. The staff receives high praise for their helpfulness, knowledge, and personalized guidance in selecting the correct muzzle size and type. Reviewers also appreciate the excellent customer service, noting prompt responses to inquiries and follow-up emails to ensure satisfaction with the product and fit. The variety of colors and options available is a bonus for many. However, some customers experienced issues with package delivery, with one person not receiving notification of arrival. Additionally, one reviewer mentioned that a lead they purchased was not comfortable to hold, though they valued its bright color for signaling their dog's reactivity.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the high quality, perfect fit,... See more

Quality

Clients share positive opinions on quality, consistently praising the products as well-made, high-quality,... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Customers frequently highlight the... See more

Service

Consumers consistently express high satisfaction with the service provided. Reviewers frequently highlight... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and knowledge of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website provided me with exactly the information I needed to make the right decision on which style of muzzle to choose. The fit, comfort level for my dog and her easy acceptance has been... See more

Rated 5 out of 5 stars

This is our second purchase from The Muzzle Shop as our pup becomes a full-fledged dog and once again it’s been a positive experience. The muzzle itself is a wonderful fit and seems light-weight and c... See more

Rated 5 out of 5 stars

Muzzle has fitted our whippet well and does the job, does not look too threatening or scary, as I know people can be judgey about these things. Was also lovely to get email two weeks after purchase ch... See more

Rated 5 out of 5 stars

I'm surprised I didn't write a review at the time! I received excellent service, my dog is reactive to other dogs & when I rescued him he came with 2 muzzle's that were too small & he HATED them. Afte... See more

Company replied


Company details

  1. Pet shop

Information provided by various external sources

Small family business selling lightweight, bright and comfy dog muzzles for racing, canicross, bikejor etc. Designed for sighthounds the muzzles fit many breeds of dogs, and we are happy to help with the sizing. We support all dog rescues by supplying muzzles for free or at cost.


Contact info

5.0

Excellent

TrustScore 5 out of 5

939 reviews

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Rated 5 out of 5 stars

Good advice and service…

The only website we found with detailed measurements and guidance for the whole processs. Great service speedy delivery

8 February 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Chris,
Thank you, I am pleased you found the website useful.
Fiona

Rated 5 out of 5 stars

I have a reactive Cockapoo and it’s…

I have a reactive Cockapoo and it’s been hard finding a muzzle that fits him with enough room for him to fully pant. Fiona was super helpful and happily made some amendments to a muzzle to make it the perfect fit. Thank you. We love our new muzzle.

1 February 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Sarah,
I am so sorry for leaving my reply for so long, I am really pleased that the modifications worked, it is always a bit of a risk so I am glad it paid off!
Thank you,
Fiona

Rated 5 out of 5 stars

Great customer service

Fiona and team are great at customer service, prompt and reliable. I had an issue with one of the two products I purchased, and it was rectified quickly and with great advice offered! The postage was super quick, and the products are very reliable. Highly recommended!

9 February 2025
Unprompted review
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Reply from The Muzzle Shop

Hi Serena,
I have been slow to reply to this review and can't recall the issue off the top of my head, however things happen from time to time. We always give the resolution that we would want if we were the customer, it just seems the best way forwards.

Thank you for the feedback,
Fiona

Rated 5 out of 5 stars

It’s the only shop I use for my dog’s muzzles

I have ordered several muzzles from this shop over the last few years (mainly because I loose them occasionally !) It’s always been a pleasure to order here. The service is very friendly and helpful and the shipping quick - lets not forget, the wonderful choice of muzzles and colours ! Highly recommend !

3 January 2025
Unprompted review
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Reply from The Muzzle Shop

Hi Liesbet,
We love the different colours and colour combinations as well. :)

Thanks for your feedback and also for being a loyal customer.

Fi

Rated 5 out of 5 stars

Excellent Company and Product!

The customer service is excellent and the product is great and reasonably priced, especially since we are purchasing from another country.

26 January 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Sonya,

Thanks for the feedback, and I am glad you like the muzzles.

Fi

Rated 5 out of 5 stars

I wouldn't go anywhere else!

Fiona and Rob from The Muzzle Shop are so incredibly helpful. I have now bought 5 muzzles from them (I always like to have spares!) and they have lasted for years! My dogs are comfortable in their muzzles and apart from being functional they also look smart. Ordering is simple, advice is readily available and my orders arrive within a few days. Thank you both 👍

3 January 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Jenny,

We're really grateful for the feedback, as well as your custom of course!! It's really nice to know you find the website is easy to use and that ordering is simple.

Thank you,
Fiona and Rob. :)

Rated 5 out of 5 stars

Lovely helpful lady (Fiona) who helped…

Lovely helpful lady (Fiona) who helped me navigate the various muzzles to suit our needs.
The website is quite confusing regarding various styles and matching to the muzzles. (Apparently it’s going to be updated). Would recommend chatting to staff rather than trying to work it out yourself.
Very happy with advice and muzzle provided.

6 January 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Valerie,
it is very easy to determine the size for some dogs, and for others it is more difficult which is why we offer support to get the correct size.

There is an awful lot of information to get into the website and we are always trying to make it easier for people, and you are right we are trying to build a new website in the background which will hopefully have more flexibility and suit our needs better.

Anyway, I am pleased we could help you. :)

Fi

Rated 5 out of 5 stars

Wonderful service and product

Wonderful service with advice on sizing before I purchased, then excellent muzzles sent very quickly. Although I chose lightweight muzzles for my reactive girl, they have survived everything a very active spaniel can do. Very pleased with both product and service

9 January 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

That's great to hear, thanks for the review. :)
Fi

Rated 5 out of 5 stars

Fantastic business

Super quick delivery as usual, great response & help from staff & good quality muzzle... Would definitely recommend ☺️

13 January 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Lesley,
This is really lovely to read, thank you!
Fi

Rated 5 out of 5 stars

Buy with complete confidence.

Fast delivery of well packaged, quality product. Buy with complete confidence from a 5* business.

3 January 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Thank you for the lovely feedback, Rob takes great pride in packing them up with matching paper! :)

Rated 5 out of 5 stars

Really pleased

Very helpful and informative descriptions which helped me decide which muzzle to buy for my large whippet sized lurcher who has started catching wildlife. The muzzle is soft rubber and I opted for a leather nose strap for extra comfort which is lovely and soft. My boy has taken to it really well thankfully.

1 January 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Hannah,
It's really good to hear that he has taken well to the muzzle- after all that's why we are here!
Thanks for the great feedback as well. :)
Fi

Rated 5 out of 5 stars

Great little shop

Great range of products and good advice on their web page. Fast shipping and lovely service

20 December 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Jess,
Thank you for taking the time to leave feedback, and I am pleased you found the advice on the website useful.
Fi

Rated 5 out of 5 stars

Perfect muzzles and service

I have bought my Galgo’s S101 muzzles from you for a few years now. I find them comfortable, strong and light. Each one lasts for about a year since he insists upon hunting so they eventually become misshapen or broken. I strongly recommend them and don’t know what I would do without The Muzzle Shop

16 December 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Zeanne
This is great to hear thank you. :)

Fi

Rated 5 out of 5 stars

Great service, great product

Fantastic website, with plenty of choices & help how to measure etc. Customer service is lovely & products are very competitively priced. I've got the Digby muzzle for my dog & it fits perfect & is good quality. And is a funky colour😃

20 November 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Sandra,
Colour shouldn't matter, but somehow it does, and we love the different colours of the products we sell! It's good to hear that it fits and that you liked the website.
All your feedback is much appreciated- thank you!
Fi

Rated 5 out of 5 stars

Couldn't be happier

I have bought from Fiona before and she has been so very helpful. She sells such good value muzzles for the peace of mind they give.

1 December 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Claire,
Thank you very much, we really appreciate the feedback.
Fi

Rated 5 out of 5 stars

Amazing muzzle

Amazing muzzle, fits well and very comfortable. Would recommend and am very happy with the quality

7 December 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Suzy,
That's really good to read, thank you.
Fi

Rated 5 out of 5 stars

Communication and Product both excellent

Communication was excellent. I sent through the sizes as requested by the website and was sent a choice of three types of muzzle. The one I chose and received within 48 hours was a great fit and still allows my dog plenty of room while still being secure.

28 November 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

That's good to hear, thanks very much for the order and the feedback.
Fi

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