The Muzzle Shop Reviews 939

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the excellent fit and comfort for their dogs, which often surpasses previous muzzles from other brands. Many appreciate the lightweight design, allowing their pets to pant and take treats easily. The delivery service is frequently mentioned as fast and reliable, with many orders arriving quickly, even internationally. The staff receives high praise for their helpfulness, knowledge, and personalized guidance in selecting the correct muzzle size and type. Reviewers also appreciate the excellent customer service, noting prompt responses to inquiries and follow-up emails to ensure satisfaction with the product and fit. The variety of colors and options available is a bonus for many. However, some customers experienced issues with package delivery, with one person not receiving notification of arrival. Additionally, one reviewer mentioned that a lead they purchased was not comfortable to hold, though they valued its bright color for signaling their dog's reactivity.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the high quality, perfect fit,... See more

Quality

Clients share positive opinions on quality, consistently praising the products as well-made, high-quality,... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Customers frequently highlight the... See more

Service

Consumers consistently express high satisfaction with the service provided. Reviewers frequently highlight... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and knowledge of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website provided me with exactly the information I needed to make the right decision on which style of muzzle to choose. The fit, comfort level for my dog and her easy acceptance has been... See more

Rated 5 out of 5 stars

This is our second purchase from The Muzzle Shop as our pup becomes a full-fledged dog and once again it’s been a positive experience. The muzzle itself is a wonderful fit and seems light-weight and c... See more

Rated 5 out of 5 stars

Muzzle has fitted our whippet well and does the job, does not look too threatening or scary, as I know people can be judgey about these things. Was also lovely to get email two weeks after purchase ch... See more

Rated 5 out of 5 stars

I'm surprised I didn't write a review at the time! I received excellent service, my dog is reactive to other dogs & when I rescued him he came with 2 muzzle's that were too small & he HATED them. Afte... See more

Company replied


Company details

  1. Pet shop

Information provided by various external sources

Small family business selling lightweight, bright and comfy dog muzzles for racing, canicross, bikejor etc. Designed for sighthounds the muzzles fit many breeds of dogs, and we are happy to help with the sizing. We support all dog rescues by supplying muzzles for free or at cost.


Contact info

5.0

Excellent

TrustScore 5 out of 5

939 reviews

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Rated 5 out of 5 stars

Grat Service

Great product, great price, great service. Would recommend for all your muzzle related needs

20 November 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Thank you. :)

Rated 5 out of 5 stars

Excellently made

Excellently made
Promptly delivered
Fits my whippet x perfectly
The choice of colours was lovely as he can match our work uniform

30 November 2024
Unprompted review
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Reply from The Muzzle Shop

Hi Anna,
That's great to hear, thanks for leaving the feedback.
Fi

Rated 5 out of 5 stars

Brilliant firm to deal with.

After following the guide lines on how to measure i ordered a muzzle for my whippet girl. It arrived very quickly & is a perfect fit. It took her a few days to get used to it with gentle training. Now she can happily run about with it on. Thank you so much.

25 November 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Annabel,
Thanks for leaving such lovely feedback and I am pleased she has got used to the muzzle.

Fi

Rated 5 out of 5 stars

Great experience

Simple checkout, fast delivery, fits perfectly with lots of room for drinking amd panting.

15 November 2024
Unprompted review
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Reply from The Muzzle Shop

That's really good to hear, thank you!

Fi

Rated 5 out of 5 stars

Blue and pink muzzles

I ordered 2 muzzles one Blue one pink , they are perfect the best muzzles for fit and they look really good , and best of all my dogs don’t mind wearing them , 5 star product and service , many thanks would highly recommend this company

12 November 2024
Unprompted review
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Reply from The Muzzle Shop

Hi Michelle,
Thanks very much, I am pleased they are comfy in the muzzles, thanks for taking the time to leave a review.
Fi

Rated 5 out of 5 stars

Really exceptional service

Really exceptional service. I had great advice and got the perfect muzzle for my boy. I love the bright colours and they were reasonably priced too. Highly recommend

22 November 2024
Unprompted review
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Reply from The Muzzle Shop

That is really lovely to read, thank you. :)

Rated 5 out of 5 stars

Helpful, good value for money

Fiona and the team are very helpful about the range and sizes.
The website is helpful with measurements but the size/make grid is difficult for me to workout hence why I needed to contact the team

18 November 2024
Unprompted review
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Reply from The Muzzle Shop

Hi Julie,
For some dogs the measurements are really easy to work out as they slot nicely into a category, yours didn't and that's why we're here to help and thankfully we got the right size!
Fi

Rated 5 out of 5 stars

Great Service

This is the second time purchasing from The Muzzle Shop. Both times I have emailed the shop first, asking for advice about which muzzle to choose and help with sizing. I couldn't find dimensions of the muzzles on the website, which would have been helpful. Both times I have received replies with good advice and both muzzles that I ordered have been great.
I got a brown muzzle in one style but I had to get black in the running basket style, as that one didn't come in brown, so that is the only thing that i would have changed, full colour choice across all ranges.
I bought a muzzle from a pet shop previously, and that made the bridge of my dogs nose bleed. Both muzzles that I purchased from The Muzzle Shop had the option of a nose band, which I was pleased about and would definitely recommend as there has been no rubbing on my dogs nose with these muzzles.

18 November 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Helen,
The emasurements of each muzzle are on the website in a couple of places, but we accept that there is so much information on there it can be easily missed.
I am pleased the muzzle is a good fit and doesn't rub the dogs nose.
Thanks for the feedback. :)
Fi

Rated 5 out of 5 stars

Awesome muzzle

Awesome muzzle. Fits my whippet perfectly and stops him scavenging undesirable things up the woods. He doesn’t seem to mind it all anymore and can run and pant heavily and drink with it on! Well made and easy to clean.

11 November 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Perfect, thanks Bryony!

Fi

Rated 5 out of 5 stars

Muzzle as described

Muzzle as described, fits well and delivered promptly

11 November 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Dianna,

Thanks very much for the review, it is much appreciated. :)

Rated 5 out of 5 stars

Fiona was extremeley helpful in giving…

Fiona was extremeley helpful in giving advice on the size of muzzles I needed for my whippets. I purchased two of the 110 lightweight muzzles and the quality is superb. I highly recommend The Muzzle Shop.

25 October 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Denise,
Thanks for taking the time to leave the review, and i am please we could help. :)

Fiona

Rated 5 out of 5 stars

This is the third muzzle I have bought…

This is the third muzzle I have bought from the Muzzle shop and I wouldn’t look anywhere else. It is a comfortable fit for my dog, great quality and light, plenty of pant room and all round brilliant product. Delivery was quick and well packaged.

1 October 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

That's really good to hear, thanks for the feedback. :)

Rated 5 out of 5 stars

Amazing product such lovely material my…

Amazing product such lovely material my bully got her pink one today In post and fits lovely

25 October 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Laura,
That's good to hear, thanks for taking the time to leave the review.

Fi

Rated 5 out of 5 stars

100% recommend

I bought 2 muzzles from here, my dog who is already muzzle trained took to it straight away, the muzzle is good quality and lightweight unlike other muzzles we have seen/tried. I emailed for advice on the fit for my youngest who is only starting training, it took a couple days to hear back which i think is quite good response time, Fi was very helpful and i will definitely be getting more muzzles from here in future!

14 October 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Summer,
Thanks for the great feedback and I am pleased we could help.

Fi

Rated 5 out of 5 stars

So helpful

So helpful, great guidance. Quick delivery overall a great company. Highly recommend.

22 August 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Brilliant, thank you!

Rated 5 out of 5 stars

Best place for a muzzle

After trying dozens of places I'm so glad I was recommended this online store - it's a bit fiddly to measure but once you have they are great and Fiona does respond to you if your struggling like I was. I'm so happy - this is the second muzzle I have bought with you, the first lasted a year and the quality seems to have improved, the purple is very fetching on him and we are getting lots of compliments.

1 October 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Many thanks for taking the time to leave a review, it's good to know that we could help, and that you like the muzzle!

Thanks,
Fi

Rated 5 out of 5 stars

Excellent service and product

Fast delivery and the muzzle I purchased for my whippet was well described and fits very well. It's lightweight so he doesn't mind wearing it. Exactly what I was after for him.

25 September 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Tracey,
That's excellent to hear!

Thanks for letting us know and leaving the review.
Fi

Rated 5 out of 5 stars

Great quality muzzles

Great quality muzzles, always delivered quickly & the website has some really useful info about types, measuring, etc.

15 September 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Rachael,
Thanks for taking the time to leave a review, and we are glad you found the website useful.

Fi

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