The New You Plan Reviews 22,678

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,626 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the products, often highlighting their effectiveness and the variety of choices available. Many people appreciate the quality and taste of the meal replacements, finding them surprisingly good and helpful for their goals. The ordering process is consistently described as easy and straightforward, and the delivery service is frequently praised for being fast and reliable. However, some customers have experienced issues with delivery, such as packages arriving damaged or couriers not following instructions. A few people also noted a decline in the taste of some products or found certain items unpalatable. There were also occasional mentions of difficulty with portion sizes and a desire for more flexibility in choosing products for their orders.

What people talk about most

Product

Clients share positive opinions on product. Many customers praise the wide variety and taste of the products,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast and efficient... See more

Quality

Consumers generally find the product quality to be positive, praising the taste and variety of meals, shakes,... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the ease of ordering online and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the fantastic and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The New you plan is a meal replacement plan that really does work. Shakes, porridge, cake mixes, meal replacement packs, protein crisps, bars, to name just a few items available. A clear plan….. aff... See more

Company replied

Rated 5 out of 5 stars

I researched before I started pro's co 's etc...and I am genuinely impressed by the quality and flavour profiles of the meals shakes bars, there's only been 1 item I wasnt keen on the rest are delici... See more

Company replied

Rated 5 out of 5 stars

The website wasn't sending emails or texts to me which was a fault their end. But a very pleasant member of staff rang me direct and sorted my password out very quickly and ordering was easy after... See more

Company replied

Rated 5 out of 5 stars

Delivery is quick. Customer service is really good. There's continued communication and motivation. I've tried every diet and nothing works, but I'm down nearly a stone in 3 weeks! Meals are sur... See more

Company replied


Company details

  1. #153 of 230 best companies in Fitness and nutrition

Written by the company

The founder of the company, Julie-Ann Muldoon established The New You Plan in October 2009. Her inspiration, enthusiasm and dedication to the company were born out of her own experience of a Total Food Replacement (TFR) diet. Julz wanted to help others achieve their weight loss goals in the same way with one major difference – to provide the best experience possible while you work on creating the best ‘You’ possible. From this her ethos was born, this is to help people by giving them the tools, support and motivation to actually achieve what they set out to do. The New You Plan diet works on the same principle as other weight loss companies that offer a Total food replacement (TFR), Very Low Calorie Diet (VLCD) programmes. This however is where the similarities end. You will receive ongoing support from ‘The New You Plan Team’. Our list of support tools for customers is so expansive you will be able to find something new to excite you literally every day that you are on your weight loss journey. These include, blogs, Success Story’s including interviewee tips, webinars, coaching programmes, the private and exclusive Secret Slimmers group on Facebook to name but only a few. The excellence of our products is guaranteed by complying with the following regulations: Compliance with NICE clinical guidelines covering obesity and very low calorie diets. Compliance with EU Directive 2009/39/EC and of the Council of 6 May 2009 on foods intended for particular nutritional uses. Compliance with Commission Directive 96/8/EC of 26 February 1996 on foods intended for use in energy-restricted diets for weight reduction, as amended. Our products also adhere to Codex standards for formula foods for use in very low energy diets for weight reduction – CODEX STAN 203-1995.

The New You Plan

Written by the company

Best Support in the Industry
With our amazing online community operating through a completely private group on Facebook there is literally almost always someone there to support you. We have excelled too in this area by having doting staff who are always keen to help by phone, email and live chat on our website!
Highest Quality Products
Our products are nutritionally complete and manufactured from pharmaceutical standard ingredients to be used as part of a TFR, VLCD, ketogenic diet. What this means is that if you have four of our Total Meal Replacement Products in a day, your total daily calorie intake will be under 800kcal and the products themselves are specially designed to safely put your body into ketosis! There is no faster, healthier way to lose weight with our plan ensuring you get 100% of your RDA’s.
The New You Plan as a community driven company
As mentioned in our support section, we are very customer focused and as such we have a loyalty system in place that rewards you not only for coming back to us time and time again but we reward you for sharing your interest in us. Every time you order, or indeed every time you refer a new friend you will bank points with us which can be redeemed as a cash sum against your order at our checkout. In the instance of you referring a friend they too will be rewarded just for being friends with an existing member – YOU :)
Losing weight is a journey not a race
We understand this more than anyone as 90% of the people working at The New You Plan have been on the diet. For this reason we will mentor you through each step and each phase of this plan. We will be there for you long after you have left the plan. We do this as a free service to you in our secret Maintenance group who are there for you to help you avoid returning to old habits.
Secure and discrete delivery
Our parcels will arrive to you in a completely plain box, with no mention of our company name. This means that if you work all day and need your pack to be delivered to this address there is no risk of prying eyes discovering the contents of the box. We have also taken our time choosing our courier company and they have proven themselves time and time again. Should the worst happen we will be quick to resolve the matter with minimal interruption to your diet.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

23K reviews

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Rated 5 out of 5 stars

Excellent products

Excellent products. Very quick delivery and lots of advice and help from support, admin and other people on plan.

7 May 2026
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Reply from The New You Plan

Good afternoon Susan

Thank you so much for taking the time to leave such a lovely review 💛

We’re so pleased to hear you’re enjoying the products and that your delivery arrived quickly. It’s also wonderful to know you’ve felt supported by our team, admins and the wider New You community. Having advice and encouragement along the way can make such a difference.

We really appreciate your kind words and wish you every success on your New You journey.

Warmest Regards
The New You Team

Rated 5 out of 5 stars

Easy to follow great customer service…

Easy to follow great customer service fast delivery great results

30 April 2026
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Reply from The New You Plan

Good morning Anne

Thank you so much for taking the time to leave such a lovely review 💛

We’re so pleased to hear you found the plan easy to follow and that you’ve had great results. It’s also wonderful to know you were happy with our customer service and fast delivery.

Your kind words mean so much to us, and we’re delighted to be part of your New You journey.

Warm regards,
The New You Team

Rated 1 out of 5 stars

The transport company who I always have…

The transport company who I always have problema with REFUSES to come into the lift to deliver my parcel. Says he cant deliver to my door. This is a first NEW LOW from this company.

7 May 2026
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Reply from The New You Plan

Hi Karen,

Thank you for taking the time to share your feedback.

I’m really sorry to hear about your recent delivery experience with SEUR, DPD’s delivery partner in Spain. I completely understand how frustrating it must have been to be asked to collect your parcel from the entrance rather than having it delivered to your door.

We’ve raised this with our International Delivery Team so it can be looked into further with DPD and SEUR.

While the delivery itself is handled by the courier, we absolutely recognise that it forms part of your overall experience with us, and we’re very sorry for the inconvenience caused.

For future orders, please contact us as soon as your order is placed so we can review delivery options and help where possible.

Thank you again for bringing this to our attention, Karen. We hope your next delivery experience is much smoother.

Warm regards,
The New You Team 💛

Rated 5 out of 5 stars

Day 28 and I feel great

The food tastes much better than other TFR companies I had tried previously. Just read my previous comment to see how I make my packs. You don’t have to have the savoury packs at lunch and dinner. I woke up feeling like I needed something a little more substantial this morning so I had the spaghetti bolognaise for breakfast like a boss 😎 learn the do’s and don’t of the diet plan and make it your own. I’ve been on this plan for 28 days today and I am on chemotherapy drugs and immunosuppressants which re-wire my immune system. The packs have helped to curb my side effects and have taken out the stress of having to prepare, cook and wash up several times per day. I’m not weighing myself but I’ve lost a good dress size which is amazing.

4 May 2026
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Reply from The New You Plan

Hi Aisha,

Thank you so much for taking the time to share your experience with us 💛

We’re delighted to hear you’re enjoying the taste of the products compared to other TFR plans you’ve tried previously, and we absolutely love your “spaghetti bolognese for breakfast like a boss” approach 😎

One of the things we love most about the plan is how flexible it can feel once customers learn what works best for them, so it’s wonderful to hear you’ve found your own routine and favourites.

We also really appreciate you sharing how the packs have helped make daily life feel easier while managing your treatment and reducing the stress of preparing meals throughout the day.

Losing a dress size in just 28 days is an amazing achievement and we’re so pleased to hear you’re already feeling the difference 😊

Thank you again for your honesty, positivity and recommendation. We’re all cheering you on on your journey.

Warm regards
The New You Team 💛

Rated 2 out of 5 stars

Some of the items are ok but some are…

Some of the items are ok but some are not

27 April 2026
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Reply from The New You Plan

Hi Adele

Thank you for taking the time to share your feedback with us 💛

We’re pleased to hear that you enjoyed some of the items, although we’re sorry that not all of the products were to your taste. We completely understand that flavour preferences can vary from person to person.

With such a wide range available, many customers find it takes a little time to discover their personal favourites, and we really appreciate your honest feedback as it helps us continue improving our products and range.

I have also reached out to you via email regarding our Money Back Guarantee. We offer a 100% money back guarantee on your first order to see if you would like to exchange the flavours you are not happy with.

Thank you again for giving The New You Plan a try and for sharing your experience with us.

Warm regards
The New You Team 💛

Rated 5 out of 5 stars

I was already over 2 years ago on this…

I was already over 2 years ago on this diet and went down 17kg within 6 weeks. Now after two years, I went up within couple of months due to depression so I am back to this diet. I fully recommend it!!!

29 April 2026
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Reply from The New You Plan

Hi Alex

Thank you so much for your amazing 5 star review and for sharing your experience with us 💛

Firstly, we’re sorry to hear you’ve had a difficult time recently, but we’re really pleased to hear you’re back with us and feeling positive about restarting your journey.

Losing 17kg in 6 weeks is an incredible achievement and it’s wonderful to know the plan worked so well for you before. Thank you for trusting The New You Plan again and for recommending us so highly.

We’re all cheering you on as you begin this next chapter and we hope the plan helps you feel back in control and like yourself again 😊

Warm regards
The New You Team 💛

Rated 5 out of 5 stars

So far good.looking forward to…

So far good.looking forward to selecting foods I like rather than the prepared starter box .. but helped me know what I like

3 May 2026
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Reply from The New You Plan

Hi Ruth

Thank you so much for your lovely 5 star review 💛

We’re really pleased to hear the starter box helped you discover which products and flavours you enjoy most. That’s exactly why many customers find it such a helpful way to get started on the plan 😊

It’s wonderful to hear you’re now looking forward to choosing your own favourites for future orders and making the plan work even more for you.

Thank you again for your support and for taking the time to share your experience.

Warm regards
The New You Team 💛

Rated 4 out of 5 stars

Really enjoyable products and quickly…

Really enjoyable products and quickly delivered after purchase

5 May 2026
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Reply from The New You Plan

Hi Helen

Thank you for taking the time to leave your review 💛

We’re delighted to hear you’re enjoying the products and that your order arrived quickly after purchase. Providing tasty products alongside fast and reliable delivery is something we always aim for, so your feedback really means a lot to us 😊

Thank you again for your support and for being part of The New You Plan journey.

Warm regards
The New You Team 💛

Rated 5 out of 5 stars

Wonderful service delivery right on…

Wonderful service delivery right on time.

4 May 2026
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Reply from The New You Plan

Good afternoon Mary

Thank you so much for your lovely review 💛

We’re so pleased to hear you were happy with our service and that your delivery arrived right on time. Your kind feedback really means a lot to us.

Warm regards
The New You Team

Rated 5 out of 5 stars

My trusted go to help

My trusted go to help. Works every time for me

4 May 2026
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Reply from The New You Plan

Hi Sheila

Thank you so much for your lovely 5 star review 💛

We’re so pleased to hear The New You Plan has become your trusted go to and that it continues to work so well for you. Knowing the plan helps you get back on track time and time again really means a lot to us.

Thank you again for your continued support and for taking the time to share your experience 😊

Warm regards
The New You Team 💛

Rated 5 out of 5 stars

Superb customer service always

Superb customer service always. Quick and efficient delivery by super supportive and friendly staff. Love these products.

24 April 2026
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Reply from The New You Plan

Hi Zoe

Thank you so much for your lovely review 💛

We’re delighted to hear you’ve had such a positive experience with both our customer service and delivery. Our team always aims to be as supportive, friendly and efficient as possible, so your kind words really do mean a lot to us.

It’s also wonderful to hear that you love the products 😊

Thank you again for your support and for being part of The New You Plan journey.

Warm regards
The New You Team 💛

Rated 1 out of 5 stars

Don’t order the pots as they don’t smell or taste of the food that say they are.

First package I had was the starter pack mainly of milk shakes, some soups and a few meals in sachets. Most were fabulous and just a couple I wouldn’t order again. Second order I made was a top up of soups & porridges meals. Mainly all eaten. My latest order were the pots offer. Unfortunately all the pots I ordered, 2 flavours of porridges, lots of snacks for the odd occasion I get hungry. I also ordered some dinner savoury pots. Unfortunately I give ALL the pots nil points for flavour, so much so that I won’t be ordering them again. Full points for convenience, just fill with water mix well, wait 5 minutes then eat. Improve ALL the pot flavours and I may try again. Every sachet I’ve tried, most flavours I like and a few I don’t so when I order again I’ll know what I want to order. 5* for sachets & snacks - my 2 favourite snacks are the soya puffs & chocolate wafers (Maltesers & wavers are 2 of my favourites). Normally I would give 5*s but as I mainly ordered the pots on my last order, this is why I only give 1*.

3 May 2026
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Reply from The New You Plan

Hi Janice

Thank you for taking the time to leave such detailed feedback and for speaking with our team directly 💛

We’re really pleased to hear how much you have enjoyed the sachets, shakes, soups and snacks, especially the soya puffs and chocolate wafers. It’s lovely to know that overall you’ve had such a positive experience with the wider range.

We’re sorry to hear the pot meals were not to your taste. We completely understand that flavour preferences can vary and we really appreciate your honest feedback regarding the porridges and savoury pots. Your comments have been passed on to our product team as customer feedback is incredibly important to us when developing and improving products.

It was also lovely to speak with you and we appreciate you taking the time to discuss your experience with us.

Thank you again for your support and we’re so pleased you’ve found so many products you enjoy within the range.

Warm regards
The New You Team 💛

Rated 5 out of 5 stars

Excellent customer care

Excellent customer care, fast delivery and great products

3 May 2026
The New You Plan logo

Reply from The New You Plan

Hi Susan

Thank you so much for your lovely 5 star review 💛

We’re delighted to hear you’ve had such a positive experience with our customer care, delivery service and products. Providing fast delivery alongside friendly and supportive service is something we really pride ourselves on, so your kind words mean a lot to the team.

Thank you again for your support and for being part of The New You Plan journey 😊

Warm regards
The New You Team 💛

Rated 5 out of 5 stars

Good for keeping on track when working…

Good for keeping on track when working away

25 April 2026
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Reply from The New You Plan

Hi Helen

Thank you so much for your lovely 5 star review 💛

We’re so pleased to hear the plan has helped you stay on track while working away. Having simple, convenient options available wherever life takes you is exactly what we aim for, so it’s wonderful to know the products are supporting your routine.

Thank you again for your support and for taking the time to share your experience 😊

Warm regards
The New You Team 💛

Rated 5 out of 5 stars

Great choice of products

Great choice of products, well packaged and fast delivery. If you can stick to it then this diet really works for fast weight loss. The shaker is great for the cold drinks, no need to mess about with a blender, and leaves the shakes creamy and smooth. Cheapest vlcd I could find of this kind and the products are tasty enough, I now stick to my tried and tested favourites. It's a good re-set diet when binging gets out of hand, I've used it many times over the years to get me back on track to healthy eating.

2 May 2026
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Reply from The New You Plan

Hi Diane

Thank you so much for your detailed and thoughtful 5 star review 💛

We’re delighted to hear you’ve enjoyed the variety of products, fast delivery and value for money. It’s also lovely to know the shaker has made things even easier for you and helped create smooth and creamy shakes without the hassle of blending 😊

We really appreciate you sharing your honest experience with how the plan has helped you get back on track over the years. Creating a simple, affordable system that supports people through those moments when life feels a little out of balance is exactly what The New You Plan is all about.

Thank you again for your support and for taking the time to share your journey with us.

Warm regards
The New You Team 💛

Rated 5 out of 5 stars
The New You Plan logo

Reply from The New You Plan

Hi Dawn

Thank you so much for your lovely 5 star review 💛

We’re delighted to hear you received excellent service. Providing a friendly, supportive and efficient experience is something we always strive for, so your kind words really mean a lot to the team.

Thank you again for your support and for taking the time to leave your feedback 😊

Warm regards
The New You Team 💛

Rated 5 out of 5 stars

Helpful to order on phone.,

Helpful to order on phone.,, kind professional and advisory. Thankyou.

1 May 2026
The New You Plan logo

Reply from The New You Plan

Hi Susan

Thank you so much for your lovely 5 star review 💛

We’re so pleased to hear you found ordering over the phone helpful and that our team was kind, professional and supportive throughout. We always aim to make the experience as easy and reassuring as possible, so your feedback really means a lot to us.

Thank you again for your support and for taking the time to share your experience 😊

Warm regards
The New You Team 💛

Rated 4 out of 5 stars

Sent wrong order but corrected it…

Sent wrong order but corrected it immediately I telephoned

30 April 2026
The New You Plan logo

Reply from The New You Plan

Hi Peter

Thank you for taking the time to leave your review 💛

We’re sorry that the wrong order was initially sent, however we’re really pleased to hear the issue was corrected quickly once you contacted us. Our team always aims to resolve any problems as fast as possible, so it’s lovely to know you were happy with the support you received.

Thank you again for your understanding and for sharing your experience with us 😊

Warm regards
The New You Team 💛

Rated 5 out of 5 stars

Pleasantly surprised by the choice and value .

Been needing to get my backside in gear for awhile now with my weight. I need a knee replacement and have to lose some more weight to get the op done. This has been my motivation.
So I ordered a selection of items I thought I may like , 3 weeks worth, cost me £79. But that’s 3 meals a day and a snack for 3 weeks so good value I think. Ordering was easy, delivery was quick so started the following day. Started my journey on 3/5/26.
The shakes and the bars are my favourite so far. Not too keen on the chicken soup although I thought I’d like it. But have decided I can use it on a chicken breast with lots of veggies for a low calorie dinner when I make one.
Some I haven’t tried yet but so far so good and am very happy with how it’s going.

30 April 2026
The New You Plan logo

Reply from The New You Plan

Hi Karen

Thank you so much for sharing your experience 💛

We’re so pleased to hear you’ve been pleasantly surprised by the choice, value and how easy everything was to get started with. It sounds like you’ve gone into this with a really positive mindset and a strong reason to make this change for yourself ahead of your knee replacement.

It’s great to hear you’re already finding favourites with the shakes and bars, and we love how creative you’re being with the chicken soup too. Finding different ways to enjoy the products can make such a difference on your journey.

You’re still very early into your New You journey, so it’s wonderful to hear things are going so well so far. We’re really excited for you and wish you every success moving forward 🙌

Thank you again for taking the time to leave such a lovely review.

Warm regards
The New You Team 💛

Rated 5 out of 5 stars

Don’t wait. Just do it!

Not only did I receive the parcel in good time, I am really impressed with the choice of products compared to other VLCD diets. They taste better than others too!

30 April 2026
The New You Plan logo

Reply from The New You Plan

Hi Dawn

Thank you so much for your lovely review 💛

We’re so pleased to hear your order arrived quickly and that you’ve been impressed by both the variety and taste of the products compared to other VLCD plans.

Your “Don’t wait. Just do it!” message is so motivating and we’re sure it will inspire others who may be thinking about getting started too 🙌

Thank you again for taking the time to share your experience and welcome to your New You journey.

Warm regards
The New You Team 💛

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