Excellent efficient service from the team at the Grantham Branch. I opened an Annual Allowance ISA which was fully explained to me - lovely friendly service including a great cup of coffee! You don’t... See more
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Review summary
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The member of staff at the Belper branch, who opened my account was friendly and professional. He took me through the various options, but also listened to how I was going to use the account. He made... See more
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Alan Clarke standing in for John at the West Bridford branch was simply fantastic - always cheerful and incredibly helpful. John whenever I dealt with him has always been brilliant - forthcoming and m... See more
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Always very helpful by phone and in person. Love the fact one deals with people, not wretched computers and online hassle. Traditional service that feels safe in this unhealthy world of scamming & fr... See more
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Company details
- #2 of 5 best companies in Building Society
- #30 of 108 best companies in Financial Institution
- #7 of 24 best companies in Mortgage Lender
- #4 of 19 best companies in Savings Bank
About Nottingham Building Society
Written by the company
Your financial needs and personal circumstances are ever-evolving. Your money goals are one of a kind. You're saving for different things and earning money in different ways. Work might not be 9–5 anymore.
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
MORTGAGES
SAVINGS
BRANCHES
CONTACT US
Contact info
Nottingham House, 3 Fulforth Street, NG1 3DL, Nottingham, United Kingdom
- 0344 481 4444
- Trustpilot@thenottingham.com
- thenottingham.com
4.8
Excellent
6k reviews
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As a professional individual the lady’s…
As a professional individual the lady’s here are the most helpful kind people five star rating
18 June 2026
Unprompted review
Reply from Nottingham Building Society
Thank you so much for your kind words Thomas! We’re really pleased to hear that you found our team so helpful and welcoming. Your five-star feedback means a lot to us, and we’ll be sure to share it with the branch team. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for sharing your feedback Maureen. We’re delighted to hear you’ve had a great experience with us and that having a local branch makes a difference. We look forward to continuing to support you whenever you need us. Kerry - Customer Team
Sutton in Ashfield Review Hayley
Opened an ISA account at the Sutton Branch. Hayley talked me through it all and was very knowledgeable and personable. I was even given a cuppa which was great. Hayley is a huge asset to you, she was efficient, friendly and made a mundane job fun. Thank you Hayley😀
17 June 2026
Unprompted review
Reply from Nottingham Building Society
Lisa, thank you so much for your kind words, we love hearing about your experience. I will pass your comments onto Hayley she will be delighted to know she made such a difference. If you need anything more please let us know. Sharon - customer team
hi at the nottingham i was made to feel…
hi at the nottingham i was made to feel welcome and the staff were so nice to see you i opened a acc with them there and then and they told me about lots of things they can do and help with along the way the staff at the arnold branch in nottingham are fantastic
9 June 2026
Reply from Nottingham Building Society
Mark thank you so much for your review, it's great to hear that the team there made such a difference for you, I will pass your comments onto them, it will make their day :) Very best, Sharon - customer team
excellent service
17 May 2026
Reply from Nottingham Building Society
Thank you for taking the time to leave a review Jennifer, if there is anything more we can help you with please do let us know. Very best Sharon - customer team
The atmosphere in the branch was very…
The atmosphere in the branch was very relaxed. The person I spoke to was welcoming and listened to my request. The options were explained clearly and the processing of the new account was performed very efficiently.
13 June 2026
Reply from Nottingham Building Society
Hello Nicholas, we’re really pleased to hear that your visit felt comfortable and unhurried, and that you were made to feel welcome from the outset. It’s great to know everything was explained clearly and that setting up your new account was handled smoothly and efficiently. We truly appreciate you taking the time to share your experience and hope to see you again soon! Kerry - Customer Team
Excellent service and Products
Excellent service and Products, I really rate the NBS for savings and helping to build wealth.
15 November 2025
Reply from Nottingham Building Society
Thank you for your fantastic feedback.
We’re delighted to hear that you hold us in such high regard for both our products and the support we provide. Helping our customers make the most of their savings is at the heart of what we do, so it’s wonderful to know this has had a positive impact for you.
We really appreciate you taking the time to share your thoughts and your recommendation. Kerry - Customer Team
Was very helpful
Was very helpful, very friendly and just very nice ladies that make you want to come back to the branch .
12 June 2026
Reply from Nottingham Building Society
Hello Carol.
We’re so pleased to hear you had such a positive experience with our team. It’s wonderful to know they created an environment that made you feel comfortable and encouraged you to return.
We really appreciate you taking the time to share your thoughts and look forward to welcoming you back again soon. Kerry - Customer Team
Always very good
Very helpful and professional staff
Spacious comfortable office ( Louth )
Have held various savings accounts for 25 +years
11 June 2026
Reply from Nottingham Building Society
Thank you for your lovely feedback John.
We’re delighted to hear you had such a positive experience with our team and found the branch comfortable during your visit. It’s also wonderful to know we’ve been able to support you with your savings over so many years, your loyalty means a great deal to us.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you in the future. Kerry - Customer Team
,always helpful been with you over…
,always helpful been with you over years all staff great
4 June 2026
Reply from Nottingham Building Society
Hello Joanne, we’re so pleased to hear you’ve had a positive experience with us for such a long time. Your continued support means a great deal, and it’s wonderful to know our team has consistently made a good impression.
We truly appreciate you taking the time to share your thoughts and look forward to continuing to support you. Kerry - Customer Team
Very helpful and knowledge about the…
Very helpful and knowledge about the product I wanted
2 June 2026
Reply from Nottingham Building Society
Thank you for your feedback Yvonne!
We’re really pleased to hear you found our team helpful and well-informed, and that they were able to guide you to the right option with confidence. We appreciate you taking the time to share your experience and hope to assist you again in the future. Kerry - Customer Team
Exceptional service
I recently received exceptional service from the team at Arnold Nottinghamshire Building Society, and I felt compelled to leave a review. From the moment I walked through the door, every member of staff was welcoming, professional, and genuinely committed to providing the highest level of customer care.
The team took the time to listen carefully to my needs, explain everything clearly, and ensure I was completely comfortable with every step of the process. Nothing was too much trouble, and their knowledge, patience, and attention to detail were truly outstanding.
In an age where personal service can sometimes be hard to find, the staff at Arnold Nottinghamshire Building Society set a fantastic example of what excellent customer service should look like. Their friendly and approachable manner made the entire experience smooth, stress-free, and enjoyable.
I would not hesitate to recommend Arnold Nottinghamshire Building Society to friends and family. A huge thank you to the whole team for their professionalism, dedication, and genuinely caring approach. Five stars well deserved!
13 June 2026
Reply from Nottingham Building Society
Thank you so much for taking the time to share such a detailed and thoughtful review.
We’re absolutely delighted to hear about your experience with our Arnold team. Knowing that you felt genuinely welcomed, listened to, and supported from start to finish is exactly what we strive to achieve for every customer. It’s especially pleasing to hear that everything was explained clearly and handled with such care and attention. Your comments about the team’s approach really mean a lot to us, providing a personal, attentive service is at the heart of what we do, and it’s wonderful to know this made your visit smooth and enjoyable.
We truly appreciate your recommendation and your very kind words. We’ll be sure to share your feedback with the team, who will be thrilled to hear it. Thank you again for choosing us! Kerry - Customer Team
I have been a saver with the Nottingham…
I have been a saver with the Nottingham building society for more than 34 years so that alone speaks volumes
5 June 2026
Reply from Nottingham Building Society
Thank you so much for your continued support over the years Nelam.
We truly appreciate your loyalty, it means a great deal to us to have been part of your savings journey for so long. Your trust is something we never take for granted.
Thank you again for sharing this, and we look forward to continuing to support you for many more years to come! Kerry - Customer Team
Great team local bank.
13 June 2026
Reply from Nottingham Building Society
Hello Amit, we’re so pleased to hear you value having a local team you can rely on. It’s great to know we’ve been able to provide a positive experience for you.
We really appreciate you taking the time to share your thoughts and look forward to seeing you again soon! Kerry - Customer Team
Reply from Nottingham Building Society
We’re really pleased to hear you had a positive experience and felt supported during your visit. We appreciate you taking the time to share your thoughts and hope to assist you again soon. Kerry - Customer Team
Very helpful and patient appreciat the…
Very helpful and patient appreciat the continued use of pass books.
3 June 2026
Reply from Nottingham Building Society
Hello Joyce, thank you for your feedback.
We’re really pleased to hear you felt supported and well looked after, and that our approach made the experience comfortable for you. It’s also great to know that you appreciate our love for passbooks!
We truly appreciate you taking the time to share your thoughts and look forward to helping you again in the future. Kerry - Customer Team
The two ladies in the office knew what…
The two ladies in the office knew what they were doing, and they knew how to talk to you ,
10and make you understand.
10 June 2026
Reply from Nottingham Building Society
Hi John, thank you for your kind feedback.
We’re really pleased to hear that our team made things easy to follow and ensured you felt comfortable throughout your visit. Providing clear communication and a positive experience is always our goal. We appreciate you taking the time to share your experience and hope to see you again soon in branch. Kerry - Customer Team
Nice people everything explained well
15 June 2026
Reply from Nottingham Building Society
Hello Sue, we’re really pleased to hear your experience was a positive one and that everything was made clear and easy to understand. We appreciate you taking the time to share your thoughts and hope to see you again soon. Kerry - Customer Team
Helpful & Friendly staff
At the Cleethorpes branch I have always found the staff are helpful , friendly and very efficient.
2 June 2026
Reply from Nottingham Building Society
Thank you for your lovely feedback!
We’re delighted to hear that your experiences at our Cleethorpes branch have all been positive. It’s great to know the team there continues to make a strong impression and supports you so well each time you visit.
We really appreciate you taking the time to share your thoughts and look forward to seeing you again soon! Kerry - Customer Team
Professional service at its best
It was very good to call into an office and speak to a human being who was very friendly, welcoming and helpful. Thankyou so much.
10 June 2026
Reply from Nottingham Building Society
Thanks so much for taking the time to share your review with us.
We’re really pleased you had such a positive experience when visiting us. It’s great to know you felt comfortable and well looked after, we believe that personal interaction makes all the difference!
Kerry - Customer Team
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