Excellent efficient service from the team at the Grantham Branch. I opened an Annual Allowance ISA which was fully explained to me - lovely friendly service including a great cup of coffee! You don’t... See more
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Review summary
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The member of staff at the Belper branch, who opened my account was friendly and professional. He took me through the various options, but also listened to how I was going to use the account. He made... See more
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Alan Clarke standing in for John at the West Bridford branch was simply fantastic - always cheerful and incredibly helpful. John whenever I dealt with him has always been brilliant - forthcoming and m... See more
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Always very helpful by phone and in person. Love the fact one deals with people, not wretched computers and online hassle. Traditional service that feels safe in this unhealthy world of scamming & fr... See more
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Company details
- #2 of 5 best companies in Building Society
- #30 of 108 best companies in Financial Institution
- #7 of 24 best companies in Mortgage Lender
- #4 of 19 best companies in Savings Bank
About Nottingham Building Society
Written by the company
Your financial needs and personal circumstances are ever-evolving. Your money goals are one of a kind. You're saving for different things and earning money in different ways. Work might not be 9–5 anymore.
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
MORTGAGES
SAVINGS
BRANCHES
CONTACT US
Contact info
Nottingham House, 3 Fulforth Street, NG1 3DL, Nottingham, United Kingdom
- 0344 481 4444
- Trustpilot@thenottingham.com
- thenottingham.com
4.8
Excellent
6k reviews
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Sorry I think I accidentally pressed…
Sorry I think I accidentally pressed the wrong star. I am highly satisfied with my experience of using the NBS like being able to deal with your staff personally who are very knowledgeable, friendly and helpful
1 June 2026
Reply from Nottingham Building Society
Hello Susan, thank you so much for your feedback. We’re really pleased to hear that you’ve had such a positive experience with NBS and that our team have been able to support you. Being able to offer a personal service is something we’re very proud of, so it’s great to know this has made a difference to you. If you would like to update your star rating, you can do this by selecting “edit review” within your reviews. If there’s ever anything more we can help with, please don’t hesitate to get in touch, we’re always here for you. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for sharing your review with us Mr Mowbray. We’re so pleased to hear you had a positive experience with us.
Your comments mean a lot to the team, and we really appreciate you taking the time to share them. Kerry - Customer Team
Very straightforward
7 January 2026
Reply from Nottingham Building Society
Thank you for your review Tony.
We’re really pleased to hear that you found your experience straightforward, that’s exactly what we aim for.
If there’s ever anything more we can help with, please don’t hesitate to get in touch. Kerry - Customer Team
Fantastic Customer Service from the Grantham Branch!
Excellent efficient service from the team at the Grantham Branch. I opened an Annual Allowance ISA which was fully explained to me - lovely friendly service including a great cup of coffee! You don’t get that online! So nice to be able to walk into a branch in my home town & to be greeted by knowledgeable cheerful ladies - they are a credit to the Society.
26 May 2026
Reply from Nottingham Building Society
Thank you so much for your fantastic feedback Louise. We’re delighted to hear about your positive experience at our Grantham branch. It’s great to know you felt well looked after and that everything was clearly explained while setting up your ISA. We’re especially pleased that you enjoyed the welcoming atmosphere, along with a good cup of coffee! We truly believe there’s great value in face-to-face service, so it’s wonderful to hear how much that meant to you. I’ll be sure to pass your kind words on to the team, they’ll be incredibly proud. Kerry - Customer Team
The lady in NBS bulwell was very…
The lady in NBS bulwell was very helpful. But I had telephoned the bulwell branch a few days prior to visiting the bank, the man I spoke too, was rude, unhelpful. Due to this I desided to close and withdraw most of my children's money out of NBS. If he had of explained what else NBS could of offered and not of been so blunt/rude. Then i would off moved my children money into another NBS account. Now their money is in NS&I and they have won x1, which worked out to be more money than a bank would give interest in 12 months
2 June 2026
Reply from Nottingham Building Society
Hi Steve, Thank you for taking the time to leave your review.
We’re really pleased to hear that your experience in our Bulwell branch was helpful and that our colleague provided a high level of service. However, we’re very sorry to learn about your earlier telephone experience, this is certainly not the standard we aim to deliver, and we completely understand how this would have impacted your decision. Your feedback is important, and we’ll ensure this is shared with the relevant team so it can be reviewed. We always want our customers to feel supported and informed about the options available to them, so it’s disappointing to hear that wasn’t your experience on that occasion.
We appreciate you sharing this with us and are glad that you have found an option that works well for your children’s savings. Should you ever reconsider in the future, we’d be more than happy to help and talk through the different options available. Kerry - Customer Team
Greeted with a smile
Greeted with a smile, considerate polite such friendly staff. clean office, uo to date literature on account i transferred to.
I have been a member for 30 years as are my children it has such a lovely,warm atmosphere and staff are amazing
4 June 2026
Reply from Nottingham Building Society
Hi Deborah, thank you so much for your wonderful feedback and for your continued loyalty over the years.
We’re delighted to hear how welcomed and comfortable you feel when you visit, and that the team has helped create such a positive experience for you and your family. It really means a lot to us to have supported you for so many years.
I’ll be sure to share your kind words with the team, they’ll be truly touched. We look forward to welcoming you again soon! Kerry - Customer Team
Good service Wry good service indeed helpful staff…
Wry good service indeed helpful staff friendly and helped me out with my questions
9 June 2026
Reply from Nottingham Building Society
Thank you for taking the time to share your review with us Marianne. We’re so pleased to hear that you had such a positive experience with our team.
It’s great to know you felt supported and that your questions were clearly answered. We look forward to welcoming you again soon! Kerry - Customer Team
Excellent customer service at the Mansfield Branch
Saw Isabella and we were very impressed with the way we were dealt with. Polite, very professional and we made to feel valued. Very well done
2 June 2026
Reply from Nottingham Building Society
Hi Robert, thanks so much for sharing your review. We’re so pleased to hear that Izabella made such a positive impression.
Ensuring our customers feel respected, valued, and well looked after is very important to us, so it’s great to know this was reflected in your experience. I’ll be sure to pass your kind comments on to her, they’ll be truly appreciated. Kerry - Customer Team
Amy is so efficient and helpful each…
Amy is so efficient and helpful each time I go into se her.
1 June 2026
Reply from Nottingham Building Society
Thank you for your review! We’re delighted to hear that Amy continues to make such a positive impression during your visits.
It’s wonderful to know you feel well supported each time, and I’ll be sure to pass your lovely comments on to her, they’ll mean a great deal. We look forward to welcoming you again soon! Kerry - Customer Team
Reply from Nottingham Building Society
Hello Linda, thank you for your lovely feedback! We’re so pleased to hear you felt well looked after during your visit.
It’s great to know the team helped create a relaxed and welcoming atmosphere, we believe those little touches can make all the difference. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for sharing your review with us David. We’re so pleased to hear that you had a positive experience and that everything was explained clearly.
Making things straightforward and welcoming for our customers is really important to us, so it’s great to know this came across. Kerry - Customer Team
Excellent service
Staff are always friendly and very helpful.Julie helped us open up a account and spent time with us explaining everything in detail.
28 May 2026
Reply from Nottingham Building Society
Thank you for your lovely feedback Linda! We’re so pleased to hear that you’ve consistently had positive experiences with our team.
It’s great to know that Julie took the time to guide you through everything and made the process clear and comfortable. I’ll be sure to pass your kind comments on to her, they’ll be very much appreciated. Kerry - Customer Team
Nice gentlemen spoke to us and sorted…
Nice gentlemen spoke to us and sorted out everything for us
2 June 2026
Reply from Nottingham Building Society
Hello Jackie, Thank you for sharing your review. We’re really pleased to hear that everything was taken care of smoothly during your visit.
It’s great to know you felt well supported, and we’ll be sure to share your comments with the team. Kerry - Customer Team
Laren was brilliant looked after…
Laren was brilliant looked after everything after my mam passed away she was very helpful but everything one is good
5 June 2026
Reply from Nottingham Building Society
Thank you for your kind feedback Janice, and please accept our sincere condolences for your loss.
We’re so glad Lauren was able to support you during such a difficult time and help make things a little easier. I’ll be sure to pass your lovely comments on to her, as well as to the wider team, they will all appreciate your kind words.
We’re always here if you need us, and we look forward to supporting you again in the future. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for taking the time to share your review Pamela. We’re really pleased to hear that your experience with our team was such a positive one.
It’s great to know you felt well supported and looked after during your visit. Your comments mean a lot to us, and we’ll be sure to share them with the team. Kerry - Customer Team
A friendly and well informed approach
3 June 2026
Reply from Nottingham Building Society
Hello David, Thank you for your review. We’re pleased to hear that you found our team so friendly.
Providing a welcoming experience alongside clear, knowledgeable support is very important to us, so it’s great to know this made a difference. We look forward to seeing you again soon. Kerry - Customer Team
I can't praise Cheryl enough who we saw…
I can't praise Cheryl enough who we saw she was absolutely the best we have ever seen
I never want to see anyone else after seeing her
She was so helpful so clever as well
4 June 2026
Reply from Nottingham Building Society
Thank you so much for your fantastic feedback Joan! We’re absolutely delighted to hear how highly you rate your experience with Cheryl.
She will be thrilled to know the impact she’s had, your kind words about her helpfulness and expertise really mean a lot. We’re very proud to have her as part of our team. Kerry - Customer Team
Ilkeston Branch
The staff at the Ilkeston Branch of the Nottingham Building Society were very friendly and knowledgeable. They patiently explained everything and answered all our questions.
4 June 2026
Reply from Nottingham Building Society
Thank you for your wonderful feedback Janet! We’re delighted to hear that our Ilkeston branch team made such a positive impression.
Providing clear, patient explanations is something we take great pride in, so it’s great to know this came through during your visit. I’ll be sure to pass your kind comments on to the team, they’ll really appreciate it. We look forward to welcoming you again soon! Kerry - Customer Team
Staff in the branch always friendly and…
Staff in the branch always friendly and efficient.
Knowledgeable about the products able to talk about each option and the decision is yours at the end which one to go for. No pressure and time is given.
3 June 2026
Reply from Nottingham Building Society
Thank you for taking the time to share your review. We’re so pleased to hear that you find our branch team so welcoming.
It’s really important to us that customers feel informed and comfortable when making decisions, so we’re glad you appreciated the time, clear explanations, and no-pressure approach. Kerry- Customer Team
Reply from Nottingham Building Society
Hi Nisha, thank you for your kind feedback! We’re really pleased to hear that you experienced great customer service.
Our teams work hard to provide the best possible support, so it’s especially rewarding to hear your comments. We look forward to welcoming you again soon. Kerry - Customer Team
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