Excellent efficient service from the team at the Grantham Branch. I opened an Annual Allowance ISA which was fully explained to me - lovely friendly service including a great cup of coffee! You don’t... See more
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Review summary
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Reviews shaping this summary
The member of staff at the Belper branch, who opened my account was friendly and professional. He took me through the various options, but also listened to how I was going to use the account. He made... See more
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Alan Clarke standing in for John at the West Bridford branch was simply fantastic - always cheerful and incredibly helpful. John whenever I dealt with him has always been brilliant - forthcoming and m... See more
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Always very helpful by phone and in person. Love the fact one deals with people, not wretched computers and online hassle. Traditional service that feels safe in this unhealthy world of scamming & fr... See more
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Company details
- #2 of 5 best companies in Building Society
- #30 of 108 best companies in Financial Institution
- #7 of 24 best companies in Mortgage Lender
- #4 of 19 best companies in Savings Bank
About Nottingham Building Society
Written by the company
Your financial needs and personal circumstances are ever-evolving. Your money goals are one of a kind. You're saving for different things and earning money in different ways. Work might not be 9–5 anymore.
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
MORTGAGES
SAVINGS
BRANCHES
CONTACT US
Contact info
Nottingham House, 3 Fulforth Street, NG1 3DL, Nottingham, United Kingdom
- 0344 481 4444
- Trustpilot@thenottingham.com
- thenottingham.com
4.8
Excellent
6k reviews
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Reply from Nottingham Building Society
Thank you for your kind feedback Patricia.
We’re so pleased to hear you had a positive experience. Cheryl will be delighted to know she made such a great impression, we’ll be sure to pass your comments on to her.
We really appreciate you taking the time to share this review with us. Kerry - Customer Team
I could not make it into the office, so I telephoned instead.
I could not make it into the office, so I telephoned instead. The call was answered promptly and my requests were put in place and the paperwork was put in the post the same day. It was a pleasure to speak to a person rather than a machine.
9 June 2026
Reply from Nottingham Building Society
Thank you for taking the time to share your experience Stephen.
We’re really pleased we could support you quickly and efficiently over the phone, especially when you couldn’t visit in person. It’s great to hear everything was handled smoothly and sent out to you without delay.
We also appreciate your kind comment about being able to speak with someone directly, we know how important that personal touch can be. We hope we can assist you again soon. Kerry - Customer Team
Always friendly and helpful staff at…
Always friendly and helpful staff at the Newark branch. And I like the fact that they use passbooks for most accounts.
6 June 2026
Reply from Nottingham Building Society
Thank you for your lovely feedback Mark!
We’re so pleased to hear you consistently have a positive experience at our Newark branch. It’s great to know the team makes you feel welcome and supported each time you visit.
We’re also glad that you appreciate our passbooks too, it’s something many of our customers really value. Thanks again for taking the time to share your thoughts and we look forward to seeing you again soon. Kerry - Customer Team
friendly helpful staff
16 June 2026
Reply from Nottingham Building Society
Thanks for sharing your 5 star review Ann! We’re really pleased to hear you had a positive experience with our team. Making sure everyone feels welcomed and supported is something we always strive for. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you so much for your fantastic feedback Martyn! 😊
We’re thrilled to hear you had such a great experience, your score means a lot to us. I’ll be sure to pass your kind words on to the team, they’ll really appreciate it!
We look forward to seeing you again soon. Kerry - Customer Team
Every vist in person is a…
Every visit in person is a pleasant,easy time. The staff are totally efficient, professional and happy to help with any enquiries we have.Their customer service is first class.
12 June 2026
Reply from Nottingham Building Society
Hello Moya, we’re delighted to hear that each visit has been such a positive experience for you. It’s great to know our team’s approach and commitment to helping with any questions has made things easy and enjoyable every time you come in.
Your kind words about the service you’ve received really mean a lot to us, and we look forward to welcoming you again soon! Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for your kind words Alan.
We’re so pleased to hear you had such a positive experience and felt well supported. Isabella will be delighted to know she made such a good impression and helped make everything clear and comfortable for you.
Kerry - Customer Team
Helpful and informative
Helpful, informative and a great listener. Decisions made forwarded in the format I prefer and promptly Thank you.
9 June 2026
Reply from Nottingham Building Society
Thank you for your thoughtful feedback Margaret! We’re really pleased to hear you felt well supported and that your needs were fully understood. Making sure everything is handled in a way that suits each individual is important to us, so it’s great to know that worked well for you.
We truly appreciate your kind words and the time you’ve taken to share your experience. Kerry - Customer Team
Branches,not just online and good range…
Branches,not just online and good range of products and excellent competitive rates.
15 June 2026
Reply from Nottingham Building Society
Thank you for your feedback Darren.
We’re really pleased to hear that having a physical location as well as online options made a difference for you. It’s great to know you were happy with the variety we offer and felt you received good value too.
Kerry - Customer Team
Nice staff and excellent service.
4 June 2026
Reply from Nottingham Building Society
Hello Ian, we’re so pleased to hear you had a positive experience and that our team looked after you well. Delivering a high standard of care is something we’re passionate about, so your comments mean a lot to us. Kerry - Customer Team
Customer service at a local venue
Town Centre convenience. Polite staff. Knowledge of product and process. Communication after the appointment.
4 June 2026
Reply from Nottingham Building Society
Thank you for sharing your experience Di! We’re glad to hear the visit worked well for you from start to finish, and that our team made a positive impression. It’s great to know you felt well supported throughout and kept informed afterwards too, that’s something we always aim to get right. We really appreciate you taking the time to leave your feedback and hope to see you again soon. Kerry - Customer Team
I was unable to go to the branch as I…
I was unable to go to the branch as I was recovering from an operation, the staff were extremely helpful and did everything remotely for me,
3 June 2026
Reply from Nottingham Building Society
Thank you so much for taking the time to share your review with us! We’re really pleased to hear that our team were able to support you remotely while you were recovering, it’s great to know our branch colleagues could make things easier for you during that time. Wishing you a smooth and full recovery, we’re always here if you need any further help and support. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for your kind words. We’re delighted to hear you received 5 star service and we really appreciate you taking the time to share your feedback. We look forward to seeing you again soon. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you so much for taking the time to leave a review and for the five star! Very best, Sharon - Customer Team.
Cheryl was very helpful and informative…
Cheryl was very helpful and informative and nothing was too much trouble. She even made us a cup of coffee!! which was very nice. She talked us through everything in order for us to make an informed decision with our accounts. Well done Cheryl.
8 June 2026
Reply from Nottingham Building Society
Thank you so much for your fantastic feedback Joan. We’re delighted to hear about your experience with Cheryl.
It’s great to know she took the time to guide you through everything so you could feel confident in your decisions, and that you felt so well looked after during your visit. The extra touches certainly make a difference!
I’ll be sure to pass your kind words on to Cheryl, she’ll be really proud to receive them. Kerry - Customer Team
Reply from Nottingham Building Society
Thanks so much for sharing your review with us. We’re delighted to hear you consistently have such positive experiences with our team.
Your continued support means a lot to us, and we look forward to seeing you again soon! Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for your feedback! We’re really pleased to hear you had a positive experience with us.
Your comments are greatly appreciated, and we look forward to welcoming you again soon. Kerry - Customer Team
Good old-fashioned service from Sev at…
Good old-fashioned service from Sev at the Eastwood branch. That's something of a rarity these days and it keeps me loyal to the Nottingham.
1 May 2026
Unprompted review
Reply from Nottingham Building Society
Thank you for your wonderful feedback John! We’re really pleased to hear about your experience with Sev at our Eastwood branch.
Providing a personal, attentive service is something we’re really proud of, so it’s fantastic to know this has made such a difference and helped build your loyalty. I’ll be sure to share your kind words with Sev, he’ll really appreciate them. Kerry - Customer Team
Thankyou…
Sky the member of staff at the Retford branch, discussed all aspects and options for investment thoroughly with us.
When we had decided what options we wished to take, with consideration and patience she helped us implement them.
All of which were greatly appreciated.
3 June 2026
Reply from Nottingham Building Society
Thank you for your wonderful feedback! We’re delighted to hear about your positive experience with Skye at our Retford branch.
It’s great to know you felt fully informed throughout and supported in putting your plans into place. Taking the time to ensure everything is clear and comfortable for our customers is something we really value, so your comments mean a lot.
I’ll be sure to pass your kind words on to Skye, she’ll be very pleased to hear them. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for your kind feedback Robert. We’re pleased to hear your visit was smooth and that everything was handled promptly.
It’s great to know the team was able to support you so effectively. We look forward to welcoming you again soon! Kerry - Customer Team
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