Scam company - ordered furniture, various promises about delayed delivery until eventually no response to my emails and the company and Lloyd Pack ‘disappeared’ along with my money which I eventually... See more
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Ordered 4 seasons garden furniture set in late February as the price was great. Turned out it wasn’t actually in stock so we waited, then waited some more, wanting to believe the promises we were give... See more
Company replied
Ordered a rug 2nd dec on the 8/12 still nothing call and email eventually told wait 10 days several more not addressed emails today 19/12 initial email after asking for refund again was told a refund... See more
Absolutely fantastic company. Customer service exceptionally attentive and friendly. Ordered the 9 piece Malta rattan and arrived within a week. Delivery company were also helpful and lovely. Ass... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Garden Furniture Shop
- Living room shop
- Outdoor furniture shop
Written by the company
At The Pack Tag Group we are a family run company based in Hampshire. Due to the struggle of finding good quality home products for our own home, in 2020 we launched our company offering our customers affordable high quality interior products delivered to their doors throughout the UK. Each week we continue to add new products to our website and today we have over 1000 products. We have plans to open our first store in Hampshire in 2022
Contact info
United Kingdom
- 0333 567 1356
- packtaggroup@gmail.com
- thepacktaggroup.com
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Amazing service
Amazing service, so helpful. Very quick delivery. Product exactly as described and price very good value. Def recommend and will use again. Thank you. 5+ stars.
Excellent customer service
I bought a chair and a sofa from pack design. Their price was very competitive when compared with other sites. I did have some problems with the delivery company but through using pack design chat line, and speaking to Lloyd, who went above and beyond the call of duty to make sure I got the items in good time. The chair and sofa arrived today, and look great.
Bedside Table
Product arrived safely and as described. A good price and very reasonable delivery time.
Great service
Great service. Excellent product which arrived in perfect condition.
The company delivered the day they…
The company delivered the day they promised and also set it up for us. Lovely hot tub.
Great product and support
Ordered a Diver Dan lamp - it's got a great design and is a quality product that I'm very happy with. Whilst there were some challenges/delays around delivery, Lloyd was great at responding promptly via email to get this resolved as soon as possible.
garden furniture
The garden furniture was fabulous. My problem was the delivery driver who refused to help put the boxes in my garden.
He parked outside my drive, took the boxes out the can and left me to carry each box by myself. He said it wasn't his job to help any further. What a bloody joke

Reply from The Pack Design
Highly recommended
Great service (from Lloyd), competitive prices & incredibly fast delivery. Highly recommended.
Good customer service
Purchased 4 All Seasons table. Good price and customer service. There was a small mix up with delivery but was sorted out and we still received the complete order within the same week of ordering.
Great BBQ
Ordered the BBQ on the Sunday, had a phone call on the Monday to arrange delivery. Delivered on the Wednesday. Excellent service and delivery. Also gave a small discount. Thank you. BBQ now up and already had a great meal off it. Only down side would be make sure you mark out the side table positions with a pencil, and the base layer and first upright. As this saves a lot of time when cementing the products together. As there is not a lot of cement and you have to use it quickly before it dries. It is a 2 man operation to assemble because of the weight of the bbq pieces. Otherwise fantastic. Thank you.
Cannot recommended this company enough
Cannot recommended this company enough. Lloyd’s customer service is second to none from beginning to end. Had a little trouble on the site but Lloyd talked me through it and gave me a discount for the inconvenience. 100% recommendation.
Quick delivery
Quick delivery, all parts present and easy to put together.
Happy so far but the frame has only a dusting of paint on it so we'll see how it lasts. Highly recommend the covers for the Malta set. They fit very well and you can feel the waterproofing of them. Find it quicker to whip the covers off than to bring the cushions out
Excellent service.
Thank you package was delivered very promptly and very securely. Loads of bubble wrap to protect it from breakage. Thank you.
Purchased Malta 9 seater from this…
Purchased Malta 9 seater from this company and I cannot rate them high enough, the furniture is high quality, customer service outstanding, fast delivery, perfect all round 👍⭐️⭐️⭐️⭐️⭐️
Delivery is quick and easy to assemble
Delivery is quick and easy to assemble
Very happy with outcome and very nice set of Rattan sofa
Garden furniture
Most helpful company from ordering to fast delivery! Ordered grey garden furniture, so pleased @ looks amazing! my only judgement is the actual seating depth could be longer, feels a bit short. Apart from that I’m very satisfied would recommend. Thank you Lloyd

Reply from The Pack Design
Absolutely fantastic company and furniture
Absolutely fantastic company. Customer service exceptionally attentive and friendly.
Ordered the 9 piece Malta rattan and arrived within a week. Delivery company were also helpful and lovely.
Assembly didn’t take long but was rather tricky as some holes didn’t line up etc but the company put everything right and helped us through.
Honestly recommend using this company. They’re great and their products are beautiful!

Reply from The Pack Design

Reply from The Pack Design
I would have given 5* if I had been…
I would have given 5* if I had been contacted on delivery as I was away and it just turned up early morning had to phone my daughter to drive to mine and then the driver just left it on the pavement, as far as the furniture goes absolutely well worth what I paid

Reply from The Pack Design
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