The Parking Spot Reviews 671

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 324 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficiency of the service, noting quick pick-ups and drop-offs, and frequent shuttle availability, which makes the overall user experience very convenient. The staff is frequently highlighted for being polite, professional, and helpful, especially with luggage and special needs. Many people also appreciate the secure parking and the ease of the entire process. However, some customers were dissatisfied with the pricing, finding it unexpectedly expensive compared to airport alternatives, especially when not booked in advance. A few other people also felt that the location could be difficult to find. There were also isolated instances of negative interactions with staff, including reports of rudeness and unhelpful responses, and issues with shuttle service at specific locations, such as long wait times or being dropped off at incorrect terminals.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the frequent and... See more

Staff

Users describe positive interactions with staff, consistently praising the drivers and other personnel for... See more

Location

Consumers find location to be ambiguous. Many reviewers praise the convenience and proximity to the airport,... See more

Price

Clients share ambiguous opinions on price. Many reviewers find the pricing reasonable, especially when... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising its ease, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to reserve, easy to enter parking lot with QR code on app, easy to park, shuttle busses run timely (almost never have to wait and if so, very short time). The whole system is very efficient. Been... See more

Rated 5 out of 5 stars

Shuttles run frequently so you never have to wait too long. It's somewhat expensive if you buy the parking day-of, but the prices are pretty good if you buy in advance. I've parked here several times!... See more

Rated 5 out of 5 stars

We have used the Parking Spot on multiple occasions and it has never disappointed. There is always a bus to transport us to the airport (no matter the time) and we have never had to wait more than 5 m... See more

Rated 5 out of 5 stars

Location is perfect and the suttle will have you picked up quick. Drop off at the airport and picking you up is seamless. Drivers are polite and professional. My girlfriend, a retired flight attendant... See more


Company details

  1. Transportation service

Written by the company

The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

671 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

So Convenient and Safe

I loved that when we got off the shuttle, our car was 20 steps from the shuttle. I didn't have to walk a long way trying to remember where I had parked the car. Both shuttle drivers were super nice and the lady at the counter when we went inside was also very helpful. I felt like my car was a lot more secure at The Parking Spot compared to what I saw at the airport economy lot.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend The Parking spot

I highly recommend The Parking spot. The staff and drivers are all so nice and they come to pick you up at your car and drop you off at your car when you get back and help with your bags. It's so nice to know the vehicle is safe and under cover.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and reliable

Easy to reserve, easy to enter parking lot with QR code on app, easy to park, shuttle busses run timely (almost never have to wait and if so, very short time). The whole system is very efficient. Been using Parking Spot for years now and they just keep getting better!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

My Parking Spot 2 Experience

It was a very short wait to be picked up by the shuttle bus. There was an attendant at the gate in case additional assistance was needed. In addition, the cold water that is offered when you are existing the gate is a wonderful perk.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

My first experience parking here for LAX. I would highly recommend. The staff were all very friendly and efficient. They offer free water for guests, which is great after a long day of travel. Busses are easy to spot and there are plenty of them.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Parking Spot 1 in Phoenix

I use Parking Spot frequently as I travel frequently for work. Although I think the base charges for parking are high, with the AAA discount and so many reservation related discount offers, I rarely have to pay full price for parking and that brings the cost of parking into the reasonable range (keep those offers coming ;-). I've used parking spot for about 13 years and with the exception of two drivers, all the drivers I have encountered have been friendly, courteous and helpful. I have had reason, on three or four occasions, to contact the manager Dindo at Parking Spot 1. Each time, he has provided customer focused attention and assisted me to resolve the issues I have had. I appreciate your Parking Spot team!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I had the sweetest driver from The…

I had the sweetest driver from The Parking Spot after a long, exhausting travel day. James C. He was so kind, friendly, and genuinely caring. We ended up talking the whole ride about life, my travels, sailing, my channel, and my husband's cancer journey. He even helped with my bags. By the end of the ride, it felt like talking to an old friend. Thank you for your kindness and for making a tired traveler smile. People like you truly make a difference.

4 May 2026
Unprompted review

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