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The Parking Spot Reviews 699

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TrustScore 4.5 out of 5

4.7

Transportation service
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Review summary

Created with AI, based on recent reviews

Considering 350 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and efficient user experience, highlighting the quick and easy drop-off and pick-up processes. Many appreciate the helpful and friendly staff, who often assist with luggage and ensure a smooth journey to and from the airport. However, some people were dissatisfied with the pricing, finding it to be more expensive than anticipated, especially when not purchased in advance. A few other people also felt that the staff could be rude or unhelpful in certain situations, and some experienced long wait times for shuttles or car retrieval.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the promptness and... See more

Staff

People report positive experiences with staff, consistently highlighting their friendliness and helpfulness.... See more

Location

Customers had ambiguous experiences with location. Many reviewers appreciate the convenience and proximity of... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the reasonable and competitive pricing,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the ease of use, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly, courteous drivers and someone actually answers the phone! Never have to wait long for a shuttle, love that all of Parking Spot 2 is covered parking now. The phone app is easy to navigate,... See more

Rated 5 out of 5 stars

Very friendly, helpful staff. easy to book online and great communication about parking directions. Best pick up and delivery service in Philly with regard to help with bags, timing and direct t... See more

Rated 5 out of 5 stars

Easy to reserve, easy to enter parking lot with QR code on app, easy to park, shuttle busses run timely (almost never have to wait and if so, very short time). The whole system is very efficient. Been... See more

Rated 5 out of 5 stars

Shuttles run frequently so you never have to wait too long. It's somewhat expensive if you buy the parking day-of, but the prices are pretty good if you buy in advance. I've parked here several times!... See more

Company details

  1. Transportation service

Written by the company

The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

699 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Reliable, safe parking experience

Shuttles run frequently so you never have to wait too long. It's somewhat expensive if you buy the parking day-of, but the prices are pretty good if you buy in advance. I've parked here several times!

25 April 2026
Unprompted review
Rated 5 out of 5 stars

So Convenient and Safe

I loved that when we got off the shuttle, our car was 20 steps from the shuttle. I didn't have to walk a long way trying to remember where I had parked the car. Both shuttle drivers were super nice and the lady at the counter when we went inside was also very helpful. I felt like my car was a lot more secure at The Parking Spot compared to what I saw at the airport economy lot.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend The Parking spot

I highly recommend The Parking spot. The staff and drivers are all so nice and they come to pick you up at your car and drop you off at your car when you get back and help with your bags. It's so nice to know the vehicle is safe and under cover.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and reliable

Easy to reserve, easy to enter parking lot with QR code on app, easy to park, shuttle busses run timely (almost never have to wait and if so, very short time). The whole system is very efficient. Been using Parking Spot for years now and they just keep getting better!

5 May 2026
Unprompted review

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