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The Parking Spot Reviews 708

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TrustScore 4.5 out of 5

4.7

Transportation service
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Review summary

Created with AI, based on recent reviews

Considering 350 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and efficient user experience, highlighting the quick and easy drop-off and pick-up processes. Many appreciate the helpful and friendly staff, who often assist with luggage and ensure a smooth journey to and from the airport. However, some people were dissatisfied with the pricing, finding it to be more expensive than anticipated, especially when not purchased in advance. A few other people also felt that the staff could be rude or unhelpful in certain situations, and some experienced long wait times for shuttles or car retrieval.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the promptness and... See more

Staff

People report positive experiences with staff, consistently highlighting their friendliness and helpfulness.... See more

Location

Customers had ambiguous experiences with location. Many reviewers appreciate the convenience and proximity of... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the reasonable and competitive pricing,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the ease of use, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly, courteous drivers and someone actually answers the phone! Never have to wait long for a shuttle, love that all of Parking Spot 2 is covered parking now. The phone app is easy to navigate,... See more

Rated 5 out of 5 stars

Very friendly, helpful staff. easy to book online and great communication about parking directions. Best pick up and delivery service in Philly with regard to help with bags, timing and direct t... See more

Rated 5 out of 5 stars

Easy to reserve, easy to enter parking lot with QR code on app, easy to park, shuttle busses run timely (almost never have to wait and if so, very short time). The whole system is very efficient. Been... See more

Rated 5 out of 5 stars

Shuttles run frequently so you never have to wait too long. It's somewhat expensive if you buy the parking day-of, but the prices are pretty good if you buy in advance. I've parked here several times!... See more

Company details

  1. Transportation service

Written by the company

The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

708 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Covered parking/Clean Car

Covered parking, very organized and efficient trip to and from the airport. Taking advantage of the interior detail and car wash was an awesome experience. It made my day returning from my trip to a clean car!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer for life!

It is obvious there are a lot of parking options at PHL, but I am and will always be super loyal to the Parking Spout South!! The staff absolutely makes a HUGE difference!! every time! From the attendant at the booth when I arrive, to the drivers who are ALWAYS friendly and go above and beyond, I am assured that my trips will start and end pleasantly. And another factor is the amazing convenience using the app!! It makes checking in and out a breeze and I don't need to call or wonder when a shuttle will be there to pick me up because it is clear and incredibly accurate.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Choice

Conveniently located
Reasonably priced
Courteous & helpful drivers
Spacious parking spots
Clearly numbered to avoid any confusion or ambiguity
Well maintained and clean coaches
Usually NO PICKUP Delays

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Very easy

Very easy, quick, and convenient. They tell you the row to park in and a bus will come to pick you up at your car within a few minutes. On the return trip, I don't think I've ever had to wait more than 10 minutes and most often shorter than that.
Always have discounts if you reserve beforehand.

10 April 2026
Unprompted review

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