My experience with this service was very bad. I hope I don’t have to use them again. They charge me almost $700 dollars to expedite my daughter passport they promise three days service and I didn’t ge... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This was a horrible experience! I dont reccomend anyone use this service. Go directly to your local passport office and avoid a big mess and extra fees. I applied for an expedited 3-4 day passport 10... See more
The worst. They lie dont follow up on anything. The people in orlando are the rudest I have ever met. The attitude is they are doing you a favor. The net has cheaper with better service. The place is... See more
The numbers for the Tampa Bay office for setting up an appointment for RENEWAL of a passport sends you straight to a voice mail for a new passport
Company details
Information provided by various external sources
The Passport Office is a passport expediting service that provides timely services to the American traveling public. Our mission is to assist in the procurement of U.S. Passports while providing the highest level of customer service, integrity, and professionalism.
Contact info
1.1
Bad
614 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Services
13 February 2020
Unprompted review
The process was quick and easy
The process was quick and easy. Had no worries about will my paperwork be rejected because it is incorrect.
10 February 2020
Unprompted review
That was a great and very impressive…
That was a great and very impressive experience to get my passport less than a week.
Thanks
28 January 2020
Unprompted review
Great Customer service
The process was simple fast and painless.
No waiting in line and they took care of everything. My passport was supposed to be available in 8-12 business days. It was ready in 4 days and Jan is considered high season. I would definitely use them again.
27 January 2020
Unprompted review
Easy and fast Service
Easy and fast Service. Raquel Castellanos was very professional and helpful. Thank you again!
23 January 2020
Unprompted review
Fast and reliable
15 January 2020
Unprompted review
Fast and helpful
They attended to me promptly and were very helpful and kind. They helped me fill out my paperwork and were patient. Briana Ramirez helped me that day. Thanks again!
15 January 2020
Unprompted review
Fast and easy
Fast and easy! Pablo was thorough on information and answered all of my inquiries. Thank you!
15 January 2020
Unprompted review
My passport was ready for pick up…
My passport was ready for pick up Wednesday 1/8 when I just made an appointment Monday 1/6 it was suppose to take 7-10 business days
8 January 2020
Unprompted review
Far exceeded my expectations
Far exceeded my expectations. I needed a new passport right away because I had procrastinated over a three months period and had only two weeks to get a passport for a cruise. The Passport Office was private, personable and secure. Customer service was cooperative, professional and polite. I was very comfortable and didn't have to bring anything except identifying documentation-no filling out papers, no pictures-everything was done for me and all I had to do was verbally answer the questions.The only part of the process that I hadn't anticipated was the trip to the U.S. Post Office that involve a long wait of which I had to leave and go back to work before my number was called but I returned shortly before it closed to finish the task. If I had been aware, I may have taken the day off but it was all worth it. I was told that I would likely get the passport closer to 7 days. Imagine my excitement when I was notified that it had arrived after 3 days. I'm all set for the cruise despite my procrastination.
7 January 2020
Unprompted review
The staff were very professionalband…
The staff were very professionalband knowledge. They took care of me immediately wgen i arrived. Shirley was excellent.
31 December 2019
Unprompted review
Wish there was better photo lighting…
Wish there was better photo lighting like one of those round lights... Lol but that's just cause I'm vain. Thanks!
30 December 2019
Unprompted review
What an Amazing Experience
What an Amazing Experience with Mr Louis! All the job i was looking for was performed fast and with a top-notch service. This will be my go-to place to solve my passport and visas issues. I’ll recommend it to friends and family in the Miami area. Thanks a lot!!
28 December 2019
Unprompted review
I love efficiency and your professional…
I love efficiency and your professional staff delivered just that.
Thank you, and happy holidays.
27 December 2019
Unprompted review
Great team and really friendly staff
Great team and really friendly staff! Thanks a lot.
18 December 2019
Unprompted review
Service was excellent.
17 December 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.