Craig was extremely knowledgeable, helpful, friendly and very nice to deal with. I would recommend The Pension Planner Ltd for advise with pensions, I have more peace of mind after speaking to them.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From my initial meeting and then further reviews the whole experience has been perfect. Craig’s insight and guidance has been brilliant..he takes the time to explain every type of situation and sugges... See more
Craig from Pension Planner couldn't have been more helpful and knowledgeable. He's really improved my understanding of pensions generally and specifically my own numbers. This service is exactly what... See more
Shane Kao steered me through what felt like a pension minefield after my husband's death. He explained everything patiently and clearly. I felt a genuine care for me and my family. The written report... See more
Company details
- Pension fund
- Asset manager services
- Investment company
- Investment service
- Pension office
- Retirement Scheme
About The Pension Planner
Information provided by various external sources
The Pension Planner was established in 2012 by Andrew Hursthouse and Nicholas Pratt in order to provide professional pension advice specialising in the post retirement market.
Between them, Andrew and Nicholas have over twenty years experience as Independent Financial Advisors.
We genuinely care about our clients, take pride in our work and always deliver on our promises.
It’s these simple but all important qualities together with our knowledge and expertise which helps differentiate us from the rest and ensures we build lasting and trusted relationships with our clients.
The Pension Planner
Written by the company

Contact info
Parkhead House, S1 4FS, Sheffield
- 0800 078 7182
- info@thepensionplanner.co.uk
- thepensionplanner.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A big Thank you to Shane Kao and Team
A big Thank you to Shane Kao and Team
Shane and I spend a lot of time on the phone and I couldn't make my mind up. I then gave it a month or two, and rung Shane again. He & team redone all the work. Shane then gave the best advice so when take my late retirement I will be back to Shane. All the work & advice didn't cost me a penny. Yes to recommend a friendly, polite, patient, knowledgeable person Shane - Thanks to all.
Very good service
Very good service. Always got back to me without delay.
Very straightforward and clear in relation to some complex financial subjects and jargon!
Very straightforward and clear in relation to some complex financial subjects and jargon! Only willing to recommend options that are of financial benefit. Quick to respond to queries and follow progress of pension amalgamation. Financial Adviser very affable and down to earth.
First rate service again from everyone…
First rate service again from everyone at The Pension Planner as they've now moved my pension investment to a better platform with better performance and lower fees which is, after all, what I want from them.
Great Service
I have used David as my financial advisor for many years and he has provided excellent service. Since he joined The Pension Planner he has been well supported by Beth and the team.
Excellent advice and service
Advice given was what I had asked for, the admin team - Beth - gave regular updates on the progress of my pension switch. One problem arose with the switch - through no one's fault - which was dealt with quickly and with minimal effort from me.
Excellent service from Shane and the team.…
Excellent service from Shane and the team, I was given the proper advice and understanding of what was best for me, couldn't fault anything, very friendly, polite and kept me updated with everything, Thank you. Jackie E.
Thankyou to Shane Kao and his amazingteam (Beth & Leanne)
A massive thankyou to Shane Kao, Leanne & Beth for a first class service. Shane took me right the way through the whole process of pension investments from start to finish with patience leaving me fully informed even in these unprecedented times . Thanks to Leanne & Beth for keeping me fully up to date with the process at every step. I really could not have wished for a better team. I would certainly have no hesitation in recommending The Pension Planner to anyone looking for pension investment advice. Thanks and keep safe 👍🏻
Andrew and Beth offered a fantastic…
Andrew and Beth offered a fantastic transferring a pension to a new pension provider. I would highly recommend
Arranging my pension.
The people at the Pension Planner were very thorough.
Nick and Beth kept me informed all the time.The service they offer is very good and I wouldn't hesitate to recommend them.Especially in the current times we are experiencing.
Patience Is A Virtue
I spent a long time planning my retirement and thinking through options, which included speaking with a few pension specialists. As a lot of other reviewers have mentioned, I greatly appreciated not being hurried or pressed into anything by Shane. Instead, he was very patient, calmly answering questions that I had and happy to wait and keep in touch with calls/online meetings as my situation developed. He was very clear about options, and open about what each meant for me. There was no fuss when I decided to stay with my occupational DB scheme, just a focus on the DC pots that needed to be sorted out. Overall, I am very happy with the service that I have received from Shane, backed up by Beth and the team behind the scenes, and would definitely recommend them to others.
Happy with the service
Happy with the advice and the fact a slight change in what I wanted caused a significant change, proving the initial advice wasn't just a 'one size fits all' selection. Marvin was very patient with my slow responses to everything and, apart from a couple of very minor typos and misunderstandings, everything went through very smoothly.
A massive thankyou to Shane Kao
A massive thankyou to Shane Kao, Leanne & Beth for a first class service. Shane took me right the way through the whole process of pension investments from start to finish with patience leaving me fully informed. Thanks to Leanne & Beth for keeping me fully up to date with the process at every step. I really could not have wished for a better team. I would certainly have no hesitation in recommending The Pension Planner to anyone looking for pension investment advice. Thanks guys.
Thank you!
I would like to send a huge thank you to Shane and Beth and your team for your patience and understanding throughout the whole process. My pensions were all over the place and now they are all one place and still doing well. It's a daunting experience from thinking about amalgamating your pensions to actually seeing it through. They kept me informed every step of the way and were always on hand to help with forms or answer any queries - calmly, politely and efficiently. Even throughout the start of the Pandemic you kept me calm and reassured. Once again, a huge thank you! I highly recommend your company.
first class experience from start to…
first class experience from start to finish. Shane Kao gave us detailed advice and both him and Beth Walton kept us informed at every stage. pleasure to deal with.
I would like to thank and recommend the Pension Planner
I would like to thank and recommend Shane, Beth and Leanne for the service provided regarding my pension query which others were reluctant to become involved.
The result was that I should remain with my current provider and despite the work involved no charge was made.
Thanks to Nick and the team at Pension Planner
Thanks to Nick and the team at Pension Planner for steering my wife and myself through this major life decision during such a tricky period. So many impacts from Covid and from what turned out to be a very protracted redundancy for me. Professional and genuinely friendly at all times giving us confidence by explaining, advising and answering questions without fear or favour. I would recommend anyone to choose them for pension advice.
Pension planner review
I am happy to leave a review as the service that I have received from the pension planner company especially with regards to Shane and Beth has been really good and has helped me make sense of my pension pot.Whilst always explaining how each step of my pension plan is going and making sure that I am happy with it.
Excellent Service
(LB09112020) I contacted PP for help & advice on how best to invest my pension pot. The PP team were excellent, in particular Sanjoy Sen and Beth. Sanjoy was incredibly patient in explaining things and never pressured me in terms of products or timescales but kept in touch at reasonable intervals throughout the lockdown.
I would highly recommend The Pension Planner.
Very pleased with the service and…
Very pleased with the service and advice provided by the team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








