I had a wonderfully helpful young lady (Belle) at the Blackpool store, who let me and my daughter smell many perfumes and also advised us which scents to try. She helped me order a perfume online f... See more
Location
Switch locationKiosks 3, 4 & 5, Hounds Hill Shopping Centre, Victoria St, FY1 4HY BLACKPOOL, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Magda was super helpful today, she checked all fragrances on our skin and waited while it settled, then provided full gift wrap service with personalised ribbon. Such a lovely experience.
Company replied
Excellent service, offers and price. Tracey was great at advising which perfume to buy and helped set up membership to get future rewards and member prices. I purchased a gift set which was wrapped an... See more
Company replied
Friendly sales assistant who helped me exchange a perfume.
Company replied
Company details
- #34 of 115 best companies in Perfume store
- #66 of 219 best companies in Beauty product supplier
- #21 of 85 best companies in Cosmetics and Perfumes Supplier
- #41 of 132 best companies in Cosmetics shop
- #25 of 67 best companies in Flavours, fragrances and aroma Supplier
- #29 of 108 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Kiosks 3, 4 & 5, Hounds Hill Shopping Centre, Victoria St, FY1 4HY, BLACKPOOL, United Kingdom
5.0
Excellent
247 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a fantastic experience at The…
I had a fantastic experience at The Perfume Shop in Blackpool Houndshill. The customer service was outstanding—the advisor Donna was incredibly knowledgeable, helpful, and friendly, making the shopping experience smooth and enjoyable. They took the time to guide me through different options, and their expertise helped me choose the perfect fragrance.
I purchased Boss The Scent Elixir, and I couldn't be happier with my choice! Highly recommend this store for anyone looking for top-tier service and quality products.
Will definitely be returning!
28 February 2025
Unprompted review
Reply from The Perfume Shop - Blackpool 61
Hello,
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you had such a fantastic time at our Blackpool Houndshill store.
It's wonderful to know that our advisor Donna provided you with such exceptional service. Her dedication to understanding your preferences and guiding you toward the perfect fragrance is truly commendable. We strive to create a welcoming and enjoyable shopping environment for all our customers and Donna's commitment to customer service exemplifies our values. We hope to see you again soon.
Kind regards,
Jasmyn
Getting offered a personalised…
Getting offered a personalised sentimental ribbon, I wouldn’t have thought about it for my mrs birthday, thank you Annie great experience!
26 March 2025
Unprompted review
Reply from The Perfume Shop - Blackpool 61
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Reply from The Perfume Shop - Blackpool 61
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Reply from The Perfume Shop - Blackpool 61
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
The assistant Donna was very helpful
The assistant Donna was very helpful, lovely experience choosing the right perfume 😊
21 March 2025
Unprompted review
Reply from The Perfume Shop - Blackpool 61
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Had the best experience ever payden…
Had the best experience ever payden couldn't do enough.
See you next year
21 March 2025
Unprompted review
Reply from The Perfume Shop - Blackpool 61
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Excellent serivice from all involved…
Excellent serivice from all involved couldn't help enough went above and beyond for us Tracey was exceptional
19 March 2025
Unprompted review
Reply from The Perfume Shop - Blackpool 61
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Lovely staff lizzy helped me pick for…
Lovely staff lizzy helped me pick for my mothers birthday present and good deals
19 March 2025
Unprompted review
Reply from The Perfume Shop - Blackpool 61
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Always a 5* experience
Always a 5* experience. Helpful and happy Staff. My go to perfume shop!
19 March 2025
Unprompted review
Reply from The Perfume Shop - Blackpool 61
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
lizzy made my day helping me pick two…
lizzy made my day helping me pick two perfumes helpful fun experience will come again just because of her
16 March 2025
Unprompted review
Reply from The Perfume Shop - Blackpool 61
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
I was served by Tracy today and cannot…
I was served by Tracy today and cannot praise her enough. What a lovely person. So cheerful and chatty. Beautiful smile and gift wrapped our purchase handsomely. This is not the first time I have been served by her and hopefully not the last. She is a long serving lady and here's to many more meetings.
15 March 2025
Unprompted review
Reply from The Perfume Shop - Blackpool 61
Hello,
We are so pleased to hear about your positive experience with Tracy. It's wonderful to know that she made your visit so enjoyable. We strive to provide excellent customer service and it's heart-warming to hear that Tracy embodies our values. We will certainly share your feedback with her.
Many thanks,
Jasmyn
Shelly was amazing and very helpful
14 March 2025
Unprompted review
Reply from The Perfume Shop - Blackpool 61
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
I had lizzy serve me today
I had lizzy serve me today, she was a delight. She was very knowledgeable on her products and advised us well. Thank you so much.
13 March 2025
Unprompted review
Reply from The Perfume Shop - Blackpool 61
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Lizzy was an excellent help
Lizzy was an excellent help; she was knowledgeable and very kind when advising us on an aftershave to buy.
13 March 2025
Unprompted review
Reply from The Perfume Shop - Blackpool 61
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Reply from The Perfume Shop - Blackpool 61
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Fabulous Service
Served by a lovely lady called Lizzy today at the Blackpool store.Got a great deal 20% off. I was thrilled with my purchases, free gift and gift wrapped with a personalised ribbon.
Fabulous service. Thankyou. 5*
12 March 2025
Unprompted review
Reply from The Perfume Shop - Blackpool 61
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Lovely staff and a great service
Lovely staff and a great service, Always buy here when in Blackpool.
12 March 2025
Unprompted review
Reply from The Perfume Shop - Blackpool 61
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Reply from The Perfume Shop - Blackpool 61
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Annie has been a great help to me…
Annie has been a great help to me today, she assisted in picking a perfume that was right for me at an affordable price!
Very impressed
10 March 2025
Unprompted review
Reply from The Perfume Shop - Blackpool 61
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Very good service from Rhianna
6 March 2025
Unprompted review
Reply from The Perfume Shop - Blackpool 61
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.