I went to the Braintree freeport store today and had a great experience chatting about fragrances old and new with Sam. His knowledge is beyond extensive. Thank you Sam
Company replied
Location
Switch locationUnit 63, Braintree Village, CM77 8YH Braintree, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We always visit the perfume shop to stock up on perfumes and also see what new scents are available and try them out. It's always a pleasant experience and all the staff members are really helpful e... See more
Company replied
Staff very helpful....I would have given a 5 however they do not stock Dior which is not clear on the website, perhaps show ON LINE ONLY...We purposely travelled to the shop !
Company replied
The young gentleman knew his stock and as always went above and beyond with his level of service. Took the time to explain value for money with different volumes.
Company replied
Company details
- Perfume store
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics shop
- Flavours, fragrances and aroma Supplier
- Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 63, Braintree Village, CM77 8YH, Braintree, England, United Kingdom
4.9
Excellent
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's a big shop
It's a big shop, all the ladies are very helpful, Rachel made a beautiful gift wrap and helped us a lot to choose.
10 July 2026
Unprompted review
Reply from The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpful Kyan was
10 July 2026
Unprompted review
Reply from The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you Kyan was very helpful
Thank you Kyan was very helpful, friendly and polite
10 July 2026
Unprompted review
Reply from The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kyan was a great help today
Kyan was a great help today. Found the perfect scent for son. Knowledgeable, friendly and professional.
9 July 2026
Unprompted review
Reply from The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amber was really keen to assist ,very…
Amber was really keen to assist ,very knowledgeable when asked for an opinion for a suitable fragrance for a teenager.
8 July 2026
Unprompted review
Reply from The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amber was very welcoming helped with…
Amber was very welcoming helped with all of my questions and was just overall very nice.
8 July 2026
Unprompted review
Reply from The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amber was very nice and helpful and…
Amber was very nice and helpful and excellent customer service
8 July 2026
Unprompted review
Reply from The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpfull
Very helpfull, and polite ladies, Andrea and Amber cant wait to come back
8 July 2026
Unprompted review
Reply from The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
A trusted experience with Kyan and…
A trusted experience with Kyan and Andria, will definitely shop in there again. Very helpful.
8 July 2026
Unprompted review
Reply from The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service Kyan very helpful.
8 July 2026
Unprompted review
Reply from The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Andria was very helpful!
8 July 2026
Unprompted review
Reply from The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
andria was amazing with customer…
andria was amazing with customer service!
8 July 2026
Unprompted review
Reply from The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Just wanted to say a massive thank you…
Just wanted to say a massive thank you to Kyan, he was amazing! Top guy he deserves some recognition!
8 July 2026
Unprompted review
Reply from The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent
Excellent, friendly and professional assistance from Amber today.
8 July 2026
Unprompted review
Reply from The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Incredible customer service by andria I…
Incredible customer service by andria I went in not knowing what to buy as a gift and she was so helpful and knowledgeable about every product and I left with the perfect gifts for the special occasion I was on my way to amazing customer service will definitely be back for expertise thank you so much
1 July 2026
Unprompted review
Reply from The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kyan was greatest
Kyan was greatest! Recommendations 100%. Top man! Was so helpful.
5 July 2026
Unprompted review
Reply from The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kyan ,we love perfume what he…
Kyan ,we love perfume what he selected... Beautiful..Thank you
5 July 2026
Unprompted review
Reply from The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kyan lovely young man helped me today
Kyan lovely young man helped me today. Great service be back soon x
5 July 2026
Unprompted review
Reply from The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
exellent service from sam
exellent service from sam extremely helpful and quick and knows his way around the shop very well!
5 July 2026
Unprompted review
Reply from The Perfume Shop - Braintree Village 382
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.