Such a lovely shop with a fantastic atmosphere! Everyone is so patient and helpful, especially Parastoo, who gave me amazing advice with so much kindness. Their prices are very reasonable too. Check t... See more
Company replied
Location
Switch locationPrince Charles Drive, Unit N8-N9, NW4 3FP London, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Atousa was extremely helpful and patient while helping me find a fragrance that i liked today. She gave me excelent suggestions and guidance for what i was looking for.
Company replied
I visited the Brent Cross branch and let me tell you, exceptional service !! The customer service given by Balkees was amazing she really helped me pick the right gift scent and was very patient with... See more
Company replied
Balkees was so helpful in store! She patiently walked us around the store introducing us to so many new scents. Even when we’d say no to one she was more than happy to show us another with a similar s... See more
Company replied
Company details
- Perfume store
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics shop
- Flavours, fragrances and aroma Supplier
- Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Prince Charles Drive, Unit N8-N9, NW4 3FP, London, England, United Kingdom
4.9
Excellent
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ahmad was so helpful in helping us…
Ahmad was so helpful in helping us choose perfume for my dad’s birthday. We’ll be back!
24 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Atousa was very helpful
Atousa was very helpful and kind and gave great advice, thank you!!
18 October 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello Liz,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Atousa was extremely helpful and…
Atousa was extremely helpful and patient while helping me find a fragrance that i liked today.
She gave me excelent suggestions and guidance for what i was looking for.
18 October 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hi Matthew,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Such a lovely shop with a fantastic…
Such a lovely shop with a fantastic atmosphere! Everyone is so patient and helpful, especially Parastoo, who gave me amazing advice with so much kindness. Their prices are very reasonable too. Check them out, you won't regret it!
18 October 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Paras from Brent Cross
Paras from Brent Cross, she was lovely, helpful and quick to help. Thank you
17 October 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello Berk,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Atousa was very nice and a lot of…
Atousa was very nice and a lot of patience with me and perfect service!!!👍👍👍❤️❤️❤️
16 October 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hi Cancea,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Balkeez was really helpful with…
Balkeez was really helpful with selecting a perfume for my sister. I would definitely recommend! :)
13 October 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hi Moulika,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Thanks to the wonderful Sabiha I found…
Thanks to the wonderful Sabiha I found a affordable perfume in my budget for my husbands birthday she was a great help and very thoughtful
12 October 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hi Habiba,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Parastoo brent cross
12 October 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hi,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Amazing service done by Paris
Amazing service done by Paris , she was amazing , lovely service , really nice recomandations and a really big help .
12 October 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hi,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Nyrten was 10/10
Nyrten was 10/10. Very welcoming and helping in choosing gift sets. Thanks for your help!
12 October 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello Amina,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Very helpful service.
Very helpful service.
Nyrten sorry if i spell it wrong but she was very helpful towards us. Thank you so much
Will definitely visit again.
6 October 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hi Sabina,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Very helpful service definitely coming…
Very helpful service definitely coming back NYRTEN
6 October 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hi Gill,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Ahmed was amazing
Ahmed was amazing, great advice and gorgeous swift wrapping
4 October 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello Sajini,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
The customer service I received by Diogo
The customer service I received by Diogo is amazing . The price of the store is worth the money to spend . I definitely recommend it .
1 October 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello Hina,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
I had a lovely experience at the…
I had a lovely experience at the perfume shop thanks to Atousa! She was very friendly, welcoming, and helpful. She took the time to assist me, gave me great recommendations, and made the whole shopping experience enjoyable. Her customer service was excellent, and I really appreciated her kindness and professionalism. Thank you, Atousa, for making my visit so pleasant!
30 September 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hi Daniyal,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Paris from Brent Cross
Paris from Brent Cross was really helpful in finding the perfect perfume and gift wrapped the item perfectly!!!
30 September 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello Sammi,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
It was my first experience in The…
It was my first experience in The Perfume Shop. Atousa was really helpful and knowledgeable about perfumes. She gave me the best advice patiently.
28 September 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hi Shahzad,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
very helpful experience
very helpful experience, left with a great fragrance and a great smile. thank you to Parastoo from the Brent Cross branch for the extreme help, she was delightful and very friendly !
26 September 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello Amelie,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Bakees and Diovo were lovely
Bakees and Diovo were lovely , I was able to buy 2 perfumes . I am in love with the perfumes they recommended me
26 September 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello Donia,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.