Ahmad and Atousa were exceptional. Extremely helpful with finding the right fragrance for my friend and within my budget. They were so friendly yet professional! Because of them, I'll visit that part... See more
Company replied
Location
Switch locationPrince Charles Drive, Unit N8-N9, NW4 3FP London, England, GB
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See what reviewers are saying
Balkees has been absolutely amazing. I told her my budget and she was able to give me one of the high-end fragrance based on my budget as a gift for a work colleague excellent advice and support throu... See more
Balkees is very professional, approachable… very attentive and patient when dealing with customers. She is a scent expert since she knows which scent we are looking for. Thank you 😊
Atousa & Diogo really helped out on the floor helping me chose what perfume I wanted for my mum and a separate one bundle for my girlfriend. Very nice people, if you have any doubts these people will... See more
Company replied
Company details
- #33 of 117 best companies in Perfume store
- #69 of 219 best companies in Beauty product supplier
- #21 of 82 best companies in Cosmetics and Perfumes Supplier
- #42 of 135 best companies in Cosmetics shop
- #27 of 67 best companies in Flavours, fragrances and aroma Supplier
- #31 of 109 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Prince Charles Drive, Unit N8-N9, NW4 3FP, London, England, United Kingdom
4.9
Excellent
153 reviews
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Rajeeka was lovely and super helpful in…
Rajeeka was lovely and super helpful in helping us pick gifts out!
Super welcoming and advised us well and gift wrapped so lovely - thank you!
13 May 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
amazing customer service
amazing customer service . Areen was lovely and really helpful
12 May 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Areen was so helpful and patient with…
Areen was so helpful and patient with me deciding what to get my partner for a gift!! Thank you so much! I’m now the latest fan of hugh parsons
12 May 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Areen was very lovely and friendly…
Areen was very lovely and friendly 10/10 service
10 May 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had the most wonderful experience in…
I had the most wonderful experience in the store with Shaquilla. She was so warm and helpful and a credit to the store!
6 May 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Zilan at the Brent Cross branch was…
Zilan at the Brent Cross branch was super helpful and showed us perfumes and helped us to choose the best fragrance based on our needs, her service was brilliant!
4 May 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Wonderfull experience Dura was very…
Wonderfull experience Dura was very helpfull and very friendly.
2 May 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Areen gave such excellent service and…
Areen gave such excellent service and helped me find what gifts i needed! She was very patient and kind
2 May 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great help from Shaquela
1 May 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nushara anf shaquilla were very kind…
Nushara anf shaquilla were very kind and helpful. They provided excellent customer service
1 May 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service from Areen she…
Great customer service from Areen she was very patient and made it a very nice shopping experience
1 May 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Got served my Ahmad with excellent…
Got served my Ahmad with excellent customer service, really knew what he was talking about with scents, notes etc
30 April 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience at the perfume shop in…
Great experience at the perfume shop in Brent Cross. The staff were very helpful, friendly, and knowledgeable. I’ll definitely be coming back! Areen Zilan and Ahmad were very helpful.
29 April 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went to the store today to buy a…
I went to the store today to buy a present for my work colleague.
I was served by Rajeeka she was very professional and very kind.
She assembled a very beautiful present for us.
Thank you Brent Cross team!
29 April 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a lovely experience at the perfume shop
I had a lovely experience at the perfume shop. This is thanks to Selena. She had amazing customer service and great advice regarding the perfumes. She was very helpful.
27 April 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a great experience at the perfume…
I had a great experience at the perfume shop thanks to Shaquilla. She was incredibly helpful, kind, and had such a warm, friendly personality. She made the whole experience enjoyable with her sense of humour and really took the time to help me find exactly what I was looking for.
It’s rare to come across someone so genuinely attentive and engaging she made a big difference to my visit. I’ll definitely be coming back again!
25 April 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Arwen was very sweet to me :)
20 April 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thanks to Rajeeka & zilan in Brent X
Thanks to Rajeeka & Zilan in Brent Cross branch, they were really nice and friendly and they helped me to choose a gift for my daughter 30th birthday. Thank you girls see again soon 🌺
18 April 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thanks Rakeeka for your wonderful…
Thanks Rajeeka for your wonderful service. Such a bubbly friendly smiling beautiful person.
Had an amazing experience, looking forward to seeing you soon!
18 April 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nushara
I just want to thank you to nushara for giving me expectational experience at the perfume shop today she was super amazing helped me with different options of perfumes done amazing gift wrapping without her I wouldn’t have known what fragrance to even buy.
18 April 2026
Unprompted review
Reply from The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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