Amy was really helpful and knew her stuff. I’m a traveller with expensive taste so I can be quite picky with perfumes, but she was patient and gave me some good recommendations. Really good service an... See more
Company replied
UNIT 4 DESIGNER OUTLET VILLAGE, CF32 9SU BRIDGEND, GB
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Amy was really helpful and knew her stuff. I’m a traveller with expensive taste so I can be quite picky with perfumes, but she was patient and gave me some good recommendations. Really good service an... See more
Company replied
Bought my first Mugler Angel blush, and it came with very tiny version in the exact same shape. Luv it! And i found a good deal of discount of issey miyake drop that luckily a good scent as well
Company replied
The gentleman who served us was vey helpful explained that you didn’t stock the perfume we wanted so we ordered it and it arrived at my home a few days later no problems
Company replied
I just came to The perfume shop in Bridgend outlet and the gentleman who worked there was very polite and attentive. He helped me me choose great presents for my daughter's teachers and I am really ha... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
UNIT 4 DESIGNER OUTLET VILLAGE, CF32 9SU, BRIDGEND, United Kingdom
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Poped in today and was greeted by a lovely young lady called bex, she helped me find what i was looking for and it was a quick and easy visit would recommend.

Reply from The Perfume Shop - Bridgend Outlet 364
I went in to buy a present for my mums birthday and bex served me, she offered me many options until i found the perfect one! Customer service was apsolutely amazing and will definitely be returning in the future 😀

Reply from The Perfume Shop - Bridgend Outlet 364
My experience in the Perfume Shop was amazing thanks to the very helpful member of staff Lauren! She was friendly and helped me pick out an aftershave for myself and also helped me to pick out a perfume for my partner by chatting to me about the kind of perfumes my partner likes and suggesting a wide range of perfumes that fit the description of the kind of product I was looking for! The perfume I purchased was amazing and my girlfriend absolutely loved it! Thank you again Lauren!

Reply from The Perfume Shop - Bridgend Outlet 364
Honestly Dylan's patience with me was fantastic. I am incredibly fussy with perfume and he took the time to search with me for the perfect scent. I finally managed to buy a product outside of my usual tried and tested and I am OBSESSED. Thank you so much Dylan, you really know your stuff!

Reply from The Perfume Shop - Bridgend Outlet 364
Ordered a perfume in the Bridgend store for delivery, the girl that did the order for me explained everything and was great. Unbelievably, the delivery was free and it actually came in the afternoon of the following day. I even had a discount with my card off an already reduced perfume. Couldn’t ask for more.

Reply from The Perfume Shop - Bridgend Outlet 364
Very disappointed in the poor service. Asked about gift wrapping but was ignored and both the women were side eyeing eachother. We asked about the personalised ribbon as a Christmas gift and was ignored and then told we weren’t allowed to use it. Very awkward and unpleasant woman with dark hair couldn’t be bothered to help us with the gift wrap. Made us feel like returning the gift. Visited at 6:30pm.

Reply from The Perfume Shop - Bridgend Outlet 364

Reply from The Perfume Shop - Bridgend Outlet 364
Searched other sites and shops and the perfume shop always comes up top !!
I have bought the le vie est belle refill a few times now and the price is amazing!!!
Also get my Christmas and birthday presents from them too.

Reply from The Perfume Shop - Bridgend Outlet 364
Great assistance, cheerful, helpful Thankyou. Items i bought are for Christmas presents 🎁

Reply from The Perfume Shop - Bridgend Outlet 364
Just went to grab myself a quick bday gift and tom was an absolute jem, I’m so indecisive but he was such a good help

Reply from The Perfume Shop - Bridgend Outlet 364
Kerry was brilliant in helping me find what I was looking for. Would definitely return to the store

Reply from The Perfume Shop - Bridgend Outlet 364

Reply from The Perfume Shop - Bridgend Outlet 364
Kerri was very kind and helpful at find the fragrance I was looking for :)

Reply from The Perfume Shop - Bridgend Outlet 364

Reply from The Perfume Shop - Bridgend Outlet 364
Linda was extremely helpful and friendly. Excellent service

Reply from The Perfume Shop - Bridgend Outlet 364
Kerry was extremely helpful and her customer service was excellent.

Reply from The Perfume Shop - Bridgend Outlet 364
Always have friendly staff here, this is my favourite Perfume store

Reply from The Perfume Shop - Bridgend Outlet 364

Reply from The Perfume Shop - Bridgend Outlet 364
Outstanding customer service from Kerry today. Very helpful and informative.

Reply from The Perfume Shop - Bridgend Outlet 364
Kia was extremely helpful in helping me choose the fragrance i was looking for 👍🏼

Reply from The Perfume Shop - Bridgend Outlet 364
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